I hope the moderator will send this up to engineering as a system-wide issue so that it can be appropriately resolved. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Screw both ends of the coaxial cable back in. When I go to the live show, it says it is recording, but its not. First, you will need to open the Optimum App on your computer or device. In case your game isnt compatible with the Game DVR feature, you can either leave it be, or look for a new varsio of the game that actually supports this featue. in. The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. Knowing that a lot is now recorded (or sourced?) Disclaimer: This sub is not affiliated with Optimum or Altice USA in any way. I canceled a series recording and then reinstated it, but it still has not recorded anything this evening. However, I was able to re-add these particular shows. 02:24 PM This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! Guiding you with how-to advice, news and tips to upgrade your tech life. I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. Using the arrow buttons on the remote select 'Recordings'. Apparently the DirecTV DVR is showing that General Hospital is set to record all this week and that the episodes are new, but so far none of them have actually recorded. where they appear to be coordinating with an engineer. Press the down arrow button once then the up arrow button once to select the filter options. Leaderboard. Also, my mom said that today's episode (which is airing right now) is actually showing a rerun, even though the episode description shows that today is its first air date. At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. Right-click on the taskbar and go to Task Manager, Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task, Now, press Windows button + G again, and you should be able to record clips you want. TV. So disappointing. Samsung know all about this issue but will not admit to it. Things are looking up. Too many buttons to push to get there. Will do time shift but not scheduled recording. Recorded show won't play on DVR. If youre not sure how to do that, follow these instructions: I also have to mention that some games dont recognize when Windows button is pressed, so if you notice that you can record some games, but you cant record others, go to Xbox app, Settings, Game DVR, and set different shortcuts for recording. Had a new one connect, new main board fitted, it worked for a week then stopped. Want to learn how to use the Support Forums? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Unlike the boxes, cloud DVR is extreamlly depdent on reliable Internet signals and equipment. To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". 05:56 PM in. This has been going on for a bit and I know she did call Customer Service at one point and all they did was remotely reboot the box and it didnt fix anything. We will be looking out for message! No red dot will come up and have tried everything. Otherwise, just make sure Background recording is set to On, and everything should work just fine. You can do so by opening the Xbox App and selecting Settings. If that doesn't work, reboot your DVR receiver by pressing and holding the POWER button for 5 seconds. If you're having trouble fast forwarding through recorded content, including ads, follow the steps below: Exit your current stream. Only one of them is connected to the associated TV set by HDMI. Find your Cloud DVR recording and try playing the video again. Game DVR recording is a great addition for all gamers in Windows 10. Invalid password, please complete all fields. To make sure you posses hardware strong enough to record clips with Game DVR, open your Xbox app, go to Settings, Game DVR, and if you see the message This PC cant record clips, you dont have enough hardware capacity for that. Recordings stopped showing on the recorded list sometime Saturday. After youve successfully removed Temporary files. The help offered is very basic ranging from 'is the hard drive the correct one' to 'is the hard drive plugged in'!. What's annoying is I have a cheap 32 Samsung TV which works perfect. Repeat this process two more times. Several of the recordings gave me an error, some won't start, while some played ok. Live streaming works ok both ways. If the problem persists, unplug your receiver and wait 15 seconds. I had a similar issue happen with Brian Williams at about the same time. If you want a response from the company it is best to contact Customer Support. Other systems show progress thumbnails so you can see where you are, but not Spectrum, it's all guesswork. Reconnect the power cable to the Digital Box. DVR will NOT record shows on certain channels HELP! Yes on my 65ks9500 since August. Some Windows 10 users might be having to trouble recording game clips using Game DVR. This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. Skip to main content. I've noticed it helps a lot to set to record . Select "Xfinity Support" from that list. It also happens when I am not watching On Demand, but it seems that it will always happen if I am watching On Demand while something is supposed to be recording. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. in, 13-09-2018 Connect your DVR / NVR to a router with an Ethernet cable. , I've done a reboot and a refresh on the DVR and tried multiple times over an hour with the same results. I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. Recordings are not showing up until several hours after being recorded. Press DVR on your remote to access the Recorded List. I doesn't appear to have worked on this one. I've been able to watch recorded NFL games of my local team, but these three recordings I had issues with were not my local team. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. Enter another ZIP to see info from a different area. If so let us know. I am experiencing the same issues on all devices.In an effort to do some problem analysis I used my android phone to try to play the recordings and had a similar error message Recording UnavailableWere sorry were unable to play your selection. Press the Windows logo key + G to open Game bar when playing a game and you will be asked to open Game bar. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Highlight "Play" and press SELto start watching. Anyway they do know about this but will deny when you contact customer support. When I checked the app, these out of date scheduled shows did not appear. Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. Some of my shows didn't DVR. Been using an old one. There really should be monitoring teams for cloud DVR services in areas with wide clusters of problems for about 30 days of monitoring. For me, the problem started again yesterday, and is continuing today. The pattern seems to be good for two weeks, bad for a week, good for two weeks. All of the three remote Receivers are served by coax from the gateway box. Didn't record, disappeared from Scheduled Recordings, and when I tried to set a new series recording for it no red dot appeared, nor did the show reappear in scheduled recordings. Learn more @OptimumHelp Optimum Stores Report Abuse | Accessibility | Storm Preparedness | Legal Compliance Service Terms & Info | Copyright Policy | Privacy Notice | About Altice USA It really just seems to not be working properly.. I dont know if you have tried this but it has now worked for me. Sign in. It looks like that did the trick! But what if this feature doesnt work, and youre unable to record your games? Try to skip back and replay, or stop and restart the recording. Please let us know if you continue to get those errors. Guiding you with how-to advice, news and tips to upgrade your tech life. Please let us know if the problem returns. I knew it was not the USB drive because it would do time shift and record what you were watching. Sometimes your recording doesnt end correctly, and that prevents you from recording any new clips. For example, Penn and Teller Fool Us airs 9pm-10pm. I then disconnectedthe phone from my WIFY and restarted it andthe app using my wireless data. I answered the Community_Help handle message. Were mainly talking about older games here, because new titles are all compatible with this feature. !, There are no other shows scheduled at the same time, so its not a conflict issue. Would I recommend Samsung to my friends - what do you think? MSNBC But suddenly this week we dind it not listed on our DVR recordings, and when we go to guide we cannot get it to record at all. To fix the issue, restart Game DVR: So, if you cant record your gameplay using Game DVR, maybe you should try using a different software solution for this task. For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. As a workaround I have found that attempting to mark a show/series for recording multiple times can assist as well as ensuring to schedule the recording the same day. Have you tried logging out of the app and rebooting the equipment to see if the issue still occurs? How do I need to talk to get this taken care of? I recommend rebooting your modem and running a speed test to verify your internet is working well. To fix the issue, restart Game DVR: Close the game. Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task. Check out our guide on the best game recording software to use in 2019. (Although I note that the red dot WAS showing on the X1 app on pc and phone.) Please try again later. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Weird. Give them a gift from AT&T that connects them to what they love. We hope that these solutions are going to help you to solve your issue. Click here to return to the previous page, We will debit I searched through the sub and didnt see anything about this so I figured Id post my issue regardless. They start on time and finish 3 minutes late. From here you can cancel the recording, or change the settings (which is what we want to do). This is what I've tried: I'm watching on Roku tv's and I've noticed that the series / shows that were supposed to be recorded yesterday and this morning are still listed under the 'Scheduled' tab, and they did not record. What's happening? Wait 10 seconds. I agree, this CDVR issue seems to be similar to that of a week or two ago. Are you seeing any newly recorded programs showing up at all? I would like to advise that our engineers still are working on this. I am having issues with the Cloud DVR. Also, check your Game DVR settings by selecting Settings in the Xbox App and clicking Game DVR. I'm spending too much money on an unreliable service and I am not happy about it at all. DVR allows you to record up to 15 shows at the same time. Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. Please try again later" errors that lock me out of playing a recording appear to only affect one recording. Hello, Our scheduled viewing and scheduled recording function on our TV has recently stopped working. This same thing was broken 11 days ago now its not working again? I don't know what Spectrum did over the last few weeks, but they really have messed up. Thanks for post, unfortunately my set does not have TVkey option available in expert settings. and our Then recentlyi experienced the same problem, no 5 minnotification appeared to advise a programme was due to record and subsequently notimer recording took place. It seems that intgermittent problems are occuring with Cloud DVR across divisions. This must be taken into consideration. Please try again later, DCD-1002. Anyone have any insight as to what the issue maybe? I had one series recording that was scheduled to start at 6:00 am this morning. Select Settings from the Start menu then go to Update & security, and select Check for updates. I had the same issues. To see the location of your captures, open the Xbox App, select Settings, and click Game DVR. I wanted either recognition that the device was faulty or that the design firmware was the problem. , I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm in the seacoast NH area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package., -----------------------------------------------------------------------------------------, My DVR is refusing to record some shows and I'm unable to determine why. Samsung have been pretty useless. You will then see the screen flash twice, which means the game is recognized. I had a KS9500 and had the same issues. Some users also reported that deleting the temporary files also resolved the issues with the Game DVR, and thats the next thing were going to try: Thats about it, we ceartainly hope at least one of these solutions helped you resolve the problem with recording games using the Game DVR feature in Windows 10. Report to your retailers as a fault immediately. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. Restart the game and try recording again. To change that, you just need to restart Game DVR task, and you should be able to record again. Unfortunately there is no way to recover programs that did not properly record. Message edited 1/18/2013 10:45:04 AM. Are you still experiencing that error code? Windows 10 stores your game clips and screenshots in the Videos folder by default, in a folder named Captures. Heads up friends! This was set on TVkey and i changed it to the other setting, Samsung. Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. Hi, Thanks for all the support. I've been having the same problem! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! Watch live TV and On Demand and enjoy DVR playback anywhere in your home, using WiFi. Connect Optimum Stream to your TV using the HDMI cable. Ensure all cables are plugged in correctly. See to it that the Record game clips and screenshots using Game DVR setting is turned on. Lately, it has been doing this more and more often. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Highlight Recorded On then press 'OK' Ensure that 'All Devices' is selected 2 0 U user_9785b3 Visitor 2 Messages If you do not have a connection, connect your router to your DVR / NVR using a different Ethernet cable. Turn on your TV and select the matching HDMI input for Optimum Stream. 08:09 AM It was also considered a "known" issue at that time; heard same from tech support today - "it's a known issue, no further info at this time.") If the guide does not appear on HD channels and you are using non-HD cables (e.g., coax or RCA cable), you will need to adjust your settings (see Why doesn't the menu/guide come up now that I have an HD/DVR receiver? It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. Monday, December 27th, 2021 3:00 PM Closed Can't play recorded programs I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Then, press the POWER button again to turn the DVR on. The screen flashes once the recording starts and completes. Reconnect, and power back on. The Xbox Support team provides information to help users resolve some Game DVR issues on Windows 10. 12:26 PM Right now, the challenge to Spectrum is getting Cloud DVR to hold onto its reliability over extended periods of time, And for many customers with Cloud DVR service, that has not happened yet. . Please do not take this as a personal complaint of you but I really like the concept and get frustrated when I cant use it. SO FAR this fix has worked, it immediately then showed new scheduled recordings i tried to recordin "Recording and Scedule Manager", the 5 min notification of a recording dueis nowback and it has successfully recorded everything i have in scheduled recordings for at leastso far 1 week ( around 30 recordings ). In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if its still there), and then select End task. Ask a question. Copyright Windows Report 2023. I had already done the obvious like factory reseting and ensuring that the program channel I had been watching was on the same multiplex as the one I wanted to record etc. Moms give us everything. I felt as if I was the only person who had this trouble and now I see that I am not alone. Would you be able to confirm what channels and titles of the programs are that you are experiencing trouble with? Tonight, it recorded 9:08pm-10:01pm. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. You can also select Win + G in the event that the shortcuts do not work for a full-screen game. If you still cant access the game bar, maybe your game is simply too old for it. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? I have been using the Cloud DVR for about 6 months. Its not even worth it to watch a recorded show because you miss so much. Also - it is so annoying to get to the "record this episode only" option. If you look on I posted my emails I had with the UK CEO. U-verse TV. Normally the HDMI port is not connected to the DVR. Guess what the new telly did the same. The telephone assistant didn't seem to understand the 'one connect' or how it related to the tv. 29-11-2018 Not associated with Microsoft. All it takes is a few steps. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. We have a 32 Vizio smart TV. I'm having this issue and none of these tech support agents don't know how to resolve this issue or seem clueless. 04-12-2018 I suppose I have a claim under the sale of goods act against the retailer (Currys) but Samsung support really is a case for BBC watchdog! Do not ask or give PII. In contrast cable box DVR, Internet, and Phone service have an excellent reliability record from Spectrum. It is on the ks owners refund more info thread, on page 3 or4. 09-11-2018 This is what I've tried:, Anything else I'm missing for troubleshooting? Sorry, something unexpected happened. Once you have successfully logged in, navigate to the 'DVR' tab located in the home page. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. and can't play the recording. On the guide it speared the program was recording but at 3:10 it was not showing up in the recording list. This brings up the recording options. And when I selected the program the episode information had the appearance that it was recording. The occasional Recording Unavailable Were sorry were unable to play your selection. I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. Even if I turn off the cable box and back on again, it will always do that when I select that particular show. Technical support is no help. in, 21-01-2018 It just appears to randomly occur. in. I can't fast forward through my Cloud DVR recordings. The problem also happens on our remote receivers when playing a recorded program. Before starting the troubleshooting process, however, check if your PC has the latest version of the Xbox app on Windows 10. AT&T Community Forums. Click hereto learn more about DVR DVR Phone Voicemail Voicemail Call history Call History International International Call waiting Call forwarding So if you have this problem report it as a fault to you retailer. I have a Roku device that I primarily use, Android Phone/Tablet devices and Windows 10 PC / Firefox.
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