First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: And what is not eligible for return or refund: Almost all above points allowed for return/refund item not as described, undisclosed damage, incorrect/missing item could easily be prevented by the seller through complete, honest product descriptions. Hi there, I requested some more information from you so I can look into this issue further, look forward to hearing back! I bought two purses from a seller (fernmar7517) on Ebay that turned out to be a counterfeit item. So, as a seller and owner of your online business, always check your messages and order status page at regular intervals to ensure you're not overlooking any requests, cancellations, or everything in between. Rafael was very helpful with my request. 5. The app has helped thousands of other resellers, and you can be one of them today. What a joke. Information provided by various external sources. What a shame that both eBay and Paypal couldnt protect their users. This one almost got me. PayPal asked me to provide evidence, and I provided feedback on the fact that four people were cheated by the seller. A day later, I received a message from eBay that the case is placed on hold and I need to provide them some more documents, here are the details: Im sorry to hear there was a problem with the item. Some buyers don't simply nitpick on or make up a story about an item to be refunded for it. pic.twitter.com/FRZTd2ZgmA. "Scammers often ask for upfront cash in exchange for guaranteed future returns. Some, including Senator Elizabeth Warren, have urged banks to make it more difficult for scammers to drain accounts, using electronic transfer systems, including Zelle. Mercari won't be able to protect you for something that didn't happen on their grounds, either. Didn't receive any responses to my requests. The question, though, has evolved to: "Are there buyer scammers on Mercari?" Depop > Grailed. Carefully package your items with the right box size and shipping label to avoid any buyer's claim of the returned item being damaged on the way back to you. (I have never received an empty box before!) So I bought something on Grailed and the seller sent me the shoes without the box, and without asking me either. We also ensure all reviews are published without moderation. I will not use PayPal and eBay in my life. It is very easy to get a refund if you do purchase an inauthentic item though, the process takes about 3-6 days in total to get your money back for the item. They may scam you by not showing up at the agreed meeting place, or worse, they have other intentions by requesting to receive the order from you personally. Unfortunately, the answer is yes. The scammer then asks for photos of the back of the gift cards, saying theyre needed for reimbursement. Im a big seller here but new politcy change makes me slowly move to ebay, why should i wait for my money when im trusted seller with a good rating(5k sales)? Better than saying i got an empty box. For a lot more specific information about how to spot and report scam texts see the Federal Trade Commissions tips. I wrote the scam seller to give me my money back. The remaining $25,000 was a cashiers check the victim had recently sent to Queens through Fed Ex that investigators were able to intercept before it arrived, according to the news release. Used to love grailed but they decided to ruin the platform by witholding money for weeks for international sellers without even providing them with the functionality with which they are justifying this policy move Cant make grailed payments or pre paid shipping available to me for years but when it comes to this witholding policy its available straight away lol ABSURDWhen will you finally provide grailed payments or prepaid shipping to European sellers ? stay clear of companies with no phone numbers. Hinton realized something was amiss when the caller suddenly hung up and she called the bank immediately. Find high-quality pieces from the brands you love at Grailed, the curated community marketplace for men's clothing. As a result, the scammer would have an additional order for free.. Celebrate Earth Day with BLUETTI: Join the Sustainable Energy Movement Today. The level of scams I get is increasing everyday, said Koester, in a tweet warning others of the scam. They gave me all my money back except a shipping fee for something they never shipped to begin with. I am a trusted seller with 120+ sales and 4.9 feedbackI dont do offsiting or anything against the rules so If I get banned its because I spoke out against this. Koester said he was in a rush that day so didnt think too much about it and began entering his address information to correct the mailing. We also ensure all reviews are published without moderation. Next, the guy (presumably your employee) who received the item. I have just received an empty box from an order I placed on a website. In this way, you can assure them that you packaged the correct items securely and as is or how it appears on the listing. Considering both of your cases, I suspect it was neither of you and actually mail tampering. Also, having carefully crafted listings show your professionalism as a seller someone who won't leave a loophole behind and is always on top of things. Assume unexpected contacts are scams, until proven otherwise. Dena Miceli of the Suffolk County Police Departments Financial Crimes Unit, working with the district attorneys offices Financial Crimes Bureau Chief Lucie Kwon and Deputy Bureau Chief Michael McCoy. Your timely response to an inquiry or a notification could not just make or break a sale but also win or lose a return claim. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. You can film yourself packing up the orders for an extra No explanations from their side. Someone basically scammed me The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. There were about 700 lots on my account, and since I only work with original products, I dont understand why my account was frozen. Then told me not to contact Grailed/PayPal and when I inevitably did, they were angry and demanded I return the item. I got scammed today by a uk seller in London called onyel_2015, I bought a bike saddle but received an empty acetone bottle, seller got abusive so I got eBay to block her! In-depth strategy and insight into critical interconnection ecosystems, datacenter connectivity, product optimization, fiber route development, and more. But she was transferred from one office to another, she said. My nephew ran into this problem as a Seller. !Please re estate my account as again this is now the second time Grailed is messing with my main source of income. Not all sellers are bad nor all buyers are bad. And the answer to that is consistent with other platforms from old-time players like eBay and Amazon to currently popular ones like Poshmark YES. Actual color could be tricky, so include a disclaimer that says a slight variation to the actual product is due to differences in device screen colors. They inevitably collapse. Case resolved. WebI agreed and sent him $158.00 USD through goods and services. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. When he clicked the link in the text, Koester said it took him to a website with exactly the same design as the USPS homepage. 4. If they want a social security or credit card number or bank account password, you should stop.. I work super hard to keep my customers happy. Doing so steers you away from the radar of scammers who take advantage of those selling expensive pieces. Also, you should provide a valid tracking number to Grailed and PayPal so both platforms can cover the order should anything happen to it. Moral of the story? They refuse to give me a refund even though they sent me the return shipping label and they didnt insure it. This was my first time using Grailed and I would love to use it more, if this issue gets resolved. I sell on Grailed and the only Been waiting for months for their agents to help but they keep on ghosting. Otherwise, these two platforms will be unable to protect you and your items from fraudulent transactions. Mine is a case of terrible packaging and the USPS. I hope these scammers get whats coming to them. The personal experience that made this statement even greater was with the Grailed Customer Service, specifically the homie Jordan over there! If shipping yourself, consider availing of courier's insurance, and don't forget to enter the valid tracking number into the Mercari system for shipment visibility. Update: I felt hopeless and almost forgot about the case until I remember that the payment used my bank account as a funding source because I had no money in my Paypal account at that time. My personal experience suggests that you can rely on Grailed as a seller platform. Outstanding customer service. Got a refund for a false item bought 3 Grailed offers no customer protection. After a few purchases on this site I've found items are not described correctly and/or I'm shipped the wrong item altogether. You received the item, you or your agent received it and did not report anything amiss to UPS, and you alone are responsible. The FBI explained on its website: "Investment or business fraud schemes will try to lure you in with the promise of low- or no-risk Its painfully obvious Grailed has a bias towards their sellers since they generate more revenue for them. However, in reality, they inflicted a minor defect on the item so they can force you to give their payment back. She reached out to Ebay and Ebay suspended my account. He told her that a scammer had accessed her account and she needed to take prompt action to stop the money being transferred out. By yesterday they sent me an email telling me that they didnt support my appeal because the seller provided evidence and I asked to see the consignees signature, but PayPal ignored me. I returned a laptop weighing over 6lbs weighed by canada post. Try to ask for signature confirmation for your packages. And yet, you single out one person the shipper. Letting OneShop handle the automatable tasks would help. The FBI also warned people about Ponzi-style schemes and pyramid scams that you might see in your email inbox or in your social media DMs. Requirements to Open PayPal Account in the Philippines: Valid IDs for verification. Been in contact with 5 different agents and none of them respond. Ebay is turning into craigslist and needs to be boycotted. Discrepancies in sizes are also common. When I looked into the seller's account I noticed they had 2.5 stars and their account was on hold. I immediately requested a to return the item and get a refund for the two purses and the seller gave me a hard time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After all, Mercari won't be able to make a cut from a purchase that didn't happen on their grounds. You know how I deal with people like that . I am a victim of Chinese scam seller. Very helpful when I ran into problems. "There is no such thing as a guaranteed return on investment. after giving me information that they will "contact me ", i did not ever received any information back from them. Take that extra time to review the buyers address indicated on their purchase order or PayPal transaction. This is to avoid incorrect deliveries by the courier (e.g., shipped to the wrong address). Pride parade returns to Huntington LI high school athletes of the week Aplant lovers' paradise in Rockville Centre, Get more on these and other NewsdayTV stories, Privacy Policy |Terms of service |Subscription terms |Your ad choices |Cookie Settings |California Privacy Rights |About Us |Contact Newsday |Reprints & permissions |Advertise with Newsday |Help. There are a lot of things we do on the back end to make it harder for scammers to succeed, he said. The case was investigated by Det. This is a given as there are also scammer sellers on e-commerce sites. When Suffolk police detectives first called the victim to investigate, she was dubious of them since the FBI agent had warned her a con artist might call pretending to be police, prosecutors said. The latter happens when a Grailed user demands to pay via another website or app. DHL, FedEx, Purolator, and CanadaPost either wouldn't touch it due to the ongoing war or wanted ~$140 USD to ship. In the rare case where something does go wrong, all transactions conducted through Grailed are fully protected. Please note that any issues must be reported to Grailed within 180 days from the date of sale in order to remain eligible for protection. Guest Checkout purchases through PayPal are not eligible for purchase protection. Expert architecture and design solutions for private carriers, next-generation metro and long-haul optical networks, ultra low-latency networks, and Internet backbones. Unfortunately, my Paypal account was permanently limited. "Please give me a proof. They will tell you to deal with pay pal and that is bad enough. An 87-year-old Setauket was scammed out of more than $650,000 by a con artist claiming to be an FBI agent before authorities were alerted and were able to With Grailed, youre dealing with lazy Im a ebay seller so I KNOW Them very well. Even though you know the box was empty when you opened it, the buyer doesnt know that for sure and from their perspective it sounds suspicious that you didnt contact UPS within the time frame. Seller didi not respond. Saying item broken, not work, came defective wont raise much alarms as an empty box. And everyone in ebays customer service has no clue of other departments calling you in their system. (Have all chat logs saved) My only issue is that I paid a $120 customs fee; and paypal would only refund the amount of the item. I wrote a review the product I purchased warning other buyers of this counterfeit item she is selling and she threatened me to remove my feedback but I didnt. Any of these people could have taken the item out. If these kind of scam happened, I can always call up my credit card company to get my money back. I made a refund request and added pictures corroborating my story. Find high-quality pieces from the brands you love at Grailed, the curated community marketplace for men's clothing. Kai and Nico saved me from a sleazy seller who somehow got the best of me. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. I tried to help someone I thought I knew. Grailed customer service is not helpful and my items seller was slow to respond and very unorganized. Not all online retailers and resellers have the time in the world to be checking their Mercari accounts all the time. Simply make sure the image is not blurry, grainy, or faded. I typically never have issues with purchase on Grailed but I ran into an issue where I ordered a product and received something completely different. Verification can help ensure real people write reviews about real companies. Experience the difference with our free trial today. Here are the details that must be included in the report: Description of the item received Name of the officer filing the report Officers badge number Station location (city and state) Station phone number. Grant Parpan covers Suffolk County courts and federal courts for Newsday. Text message-based scams can appear to come from a familiar company or person, but experts say these red flags will help you spot them. They have sellers that dont even have the products they are even selling sometimes. Grailed does it right and they continue to grow and make positive changes for their users. Ive tried to report on them, but no success. It is also easier to check for any damages on the orders and deal with the issue right away. You should receive the refund within 3-5 days of faxing the incident report. Please file an incident report with your local law enforcement agency (police department). 2. Create a seller profile with sterling ratings and feedback from happy customers who've had great experiences shopping your closet this would intimidate potential scammers. All rights reserved. Company, I feel sick about their behavior. Experts cannot determine the authenticity due to the absence of one of the item's labels sounds ridiculous. Amazon support is very helpful, I believe you will receive a refund for the purchase. At the same time, being an upstanding seller who never sells prohibited items, ships items on time, and always provides complete and accurate photos and photos make you eligible for Mercari Seller Protection. Wait time frame and get money back, if buyer gets smart and wants pictures find pictures in google from broken item, get smart as well. I purchased 2 seperate orders for Modere Supplements. Sellers must be cautious in discussing with a buyer who wants their money back. From breaking news to special features and documentaries, the NewsdayTV team is covering the issues that matter to you. I got the two purses authenticated by professionals and through Entrupy. The package was not tampered with. Thats an ebay company. Im very thankful. I personally have bought thousands of items on Ebay and have never received an empty box. Probably dozens. Finally got a refund on my purchase but took way too long and too many reminder emails for me to send.UPDATE on 11/2: See Grailed's response below. This is to avoid buyers claiming the clothing or shoes are too small or too huge, and then they would demand a replacement or refund. Yet the one seller who lives 30min away from me, sending me an incorrect item is the reason my account is banned. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. In Hintons case, the scam started with a text message on 3 January, claiming to check whether she had authorized $7,500 being wired out of her account. The phrase in question is "guaranteed return.". Krishnamoorthi has introduced federal legislation that explicitly makes it illegal to use automated telephone equipment to barrage consumers with texts, which would give the Federal Communications Commission (FCC) stronger enforcement mechanisms to crack down on scammers. However, this is a hub for scammers and you are taking a big risk buying merchandise here. Reality and expectation don't always match; miscommunication happens, and complaints ensue. This is a very shameless one. Put your blame where it belongs with Chinese sellers! Your email address will not be published. If you need more time, just let us know by replying to this message.. However, consumers also have to be eyes and ears.. OneShop is a financial technology company, not a bank. I will not specify the details of the scheme for fear it would be repeated. I experienced a very difficult situation , I will not describe here in details, but I was facing a lost of my merchandise and money ..Grailed team took their time and investigate my case precisely, making a positive decision . If you happen to lose over a claim, chalk it up to e-commerce seller experience and have the resolve to protect yourself better next time. Grailed is a childs app (which has been confirmed for me over the weekend). Other than that #grailedgang all dayyyy. Then they'll ask the victims to log in to their bank account to check that the transfer went through. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. Send this to the buyer afterward before shipping. Contacted Ebay and open up a dispute. While phishing texts have been around for years, data shows they are on the rise. Theres still a risk with tampering, but ordering anything online involves that risk. You can experience how an automation service makes managing your business easier and faster.
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