TIA. Thank you, you have successfully subscribed to our newsletter! Visionworks has stated that their refund time frame is around 30 days. We do not send replacements before we receive and inspect the returned merchandise. Exchange If you purchased a product from HD Vision Works that you wish to exchange for an alternative, you can return the item for a refund (a restocking fee of 20% will apply ) and simply place a new order for the item you desire. I received a new pair that did exactly the same thing within 2 months time! Overcharged $400 at checkout (was corrected before I left). She had an attitude the moment I walked in to the shop I gave her my name spelled it for her three times then she said your order is in process and asked her what that meant because I call last week and I was told the exact same thing it was in process so she stormed to the back came out with the contacts slammed them down on the counter and walked away! I recently scheduled an appointment online. This company also offers contact lens dispensing. I had issues getting the prescription and he and his staff helped me to get the correct drops. Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. It is not the end of March and I still do not have the glasses I paid for. I am still trying to get a pair of glasses that work! After the exams they told me I had to pay 105 dollars for the pictures they took because theyre not covered by insurance, which they did not tell us before they did them because we would have declined them. God bless and I hope you take my advice go to visionworks. Step 3: Pick the right return policy clauses. We didnt sign anything or agree to pay anything I told them eye exams only because thats what our insurance covers. Emailed customer service on 4/10/23, received email stating it was being escalated to upper management, still no response and still no contact prescription that I paid for. Get buying tips about Glasses Online delivered to your inbox. HD Vision Works can help you locate your nearest Authorized Service Center. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I am so glad they have a structure you can go to. Sit back and relax while we do the work. You can also call at 1-800-784-7427. Visionworks offers a 100-day return policy as well as a 30-day money-back guarantee. The Frame Finder lets shoppers try out different frames on their own face, through the Internet. Zero stars really. Wed like to thank ****** for allowing us to assist in resolving. That an email would be sent to keep track of order. However, depending on the type of refund youve been issued, the time can vary significantly. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I actually had left America's Best. I give this place a zero. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. Conclusion. An RA number must be obtained within 30 calendar days of the date of purchase and will be valid for 14 calendar days after its issuance. The promise date on the glasses was May 23. I thought the price was good and hope I will be pleased with the glasses. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. The appointment was confirmed. Refunds A restocking fee of 20% will apply to the value of all merchandise returned for a refund. Unlock for unbiased ratings and reviews for products and services you use everyday. Care taken to fit frames and lenses correctly. or text? THE SITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE AN ENDORSEMENT BY VISIONWORKS OF ANY PRODUCT, SERVICE OR MERCHANT. Insurance, Plans & Prescriptions Do you accept my vision insurance? Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? No one tells you what the process is or what is going on you're just told to sit in a chair.. The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. I paid for glasses I never recieved and visionworks doesn't take responsibility. Trying to get someone to from the store to find out if contacts arrived and the phone system sends me to customer service center. Tried to call General Manager and other 800 number to voice complaint but was put on long looped music/business nonsense for too long. Reviewers complaining about Visionworks most frequently mention customer service, eye exam, and new glasses problems. Most and Least Reliable Refrigerator Brands, Most Reliable Central Air-Conditioning Systems, Unlock to see our ratings and compare products side by side, Care taken to fit frames and lenses correctly. I have been waiting 10 weeks for a pair of glasses. Even if it cost a little extra it's worth it. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. We do not apply a refund credit to your new purchase. Enjoy reading our tips and recommendations. Vision works is an American-based company that manages 711 optical retail stores in the states of the U.S. and some districts of Columbia. The glasses I received were not usable. We had a great experience with the staff. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. My VSP referred me to ***********************************************************************************, who would accept my coverage. Well start sending you the news you need delivered straight to you. Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. Wen she got there with 30 yr old brother. My glasses were ordered in December! Cookie Notice First impression. Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear. Red flag with all of the phone calls asking for refunds, I should have walked out at that moment. The customer service is terrible and there is no standardized system for tracking orders. They like their customers. However, Visionworks offers a 30-day return policy within which you can return your order. 160 reviews for Visionworks, 1.9 stars: 'This is the last time myself or anyone in my family will ever go there again. They even went as far as falsifying the response to the better business bureau. Asked me to call corporate line. (States, Store Locations, Prices, Types + More), You can return and exchange at any Visionworks store and online. Click on Log In and enter your email address and password. Within 100 days of purchase, Visionworks allows you to exchange your purchase. Once we have received the item (s) we will provide you with a refund. Visionworks doesnt specify how you can return items you are dissatisfied with. VISIONWORKS - 43 Reviews - Eyewear & Opticians - 169 Jennifer Rd, Annapolis, MD - Phone Number - Yelp Visionworks 43 reviews Claimed $$$$ Eyewear & Opticians, Optometrists Open 9:00 AM - 7:00 PM Hours updated 1 month ago See 8 photos McNelly Optical Chesapeake Eye Surgery Center Bay Hills Eye Care Anne Arundel Family Eye Care Avallone John M MD It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! You can replace your purchase in-store or over the phone. Enter the Walmart Vision Center where you can get an eye exam (from a board certified optometrist) and a new pair of prescription glasses for under $100.Even less if you're not super picky about frame style and brand. Before jumping on to the sue them boat, exhaust all your other options first. Include a copy of the original invoice with your return shipment. refused to honor 50% discount on a year's contacts that was offered by their manager, Leslie, because of all the errors made. After waiting 5 hours to finish first visit,then waiting 4 weeks with no call back to pick up,we went in and they were there.The prescription was wrong and had to come back for another exam and wait again to get my glasses that were wrong again. My experience at visionworks is terrible, they have no education to treat people and to get a refund you have to wait for my money for 30 days, they are not improfecions. And if I could find the person that hired these individuals, I would question the interviewing process. I have been sitting here and it's after 215 pm. File a complaint. As I waited for the front desk to answer a question, the gentleman was on the phone rolling his eyes at the customer on the phone, and when he got off, he laid his head on the desk and went oh my God! The frames rusted out and lenses scratched so bad it hurt my eyes. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_8',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Visionworks Return and Exchange Policy: Find out everything you need to know about the return policy of the Visionworks optical store here. How do I know I can trust these reviews about Visionworks? The General Manager, Joe ** was a joke, he knew only limited things and he just kept repeating them without even bothering to listen to me or waiting for me to finish what I was asking. Another great feature DoNotPay has helps you sue the company that refused to process your return or refund request. Televisions over 26"Projection bulbsWall mounting brackets (after the manufacturer's box has been opened)Special order itemsAll televisions come with a full Manufacturers Warranty. I've had extreme near-sightedness since I was in 3rd grade (I'm 45) and do not take this lightly, and have many experiences to compare it to, and that is why I am reporting him to the BBB. You can take your item or items directly to a Visionworks center to initiate the return process in person.