It only mentions friends, family, colleagues and also states that guests only pay the usage fee for the room type in our contract which without platinum it's $850 (room) to $1900 (suite) for a week depending on if they want an entire suite or a bedroom. For that reason, we kindly request that you contact us at [protected] or by email at customerservice@vidanta.com. They made me sign a form that a . We understand that if we take it upon ourselves and seek out rental brokers and get no results that's our fault. So we went back 2 days later and informed them we wanted the contract scheduled. We were put in the Grand Mayan for this "one time only" first use. I DO NOT TRUST THEM!!! Obviously this makes the likelihood for such a dispute, as well as its proper resolution all but impossible. as we felt we were led to believe. Vida Vacations members have access to the Vidanta destinations, a series of extraordinary beach resorts curated to offer you the best in dining, entertainment, natural beauty, and relaxation. Knowing I was feeling ripped off they send me a list of scammers. Vida Vacations is the exclusive selling agent of private club memberships that allow access to a collection of the finest resorts, spas, and golf courses in the world, including the exclusive Vidanta destination resorts: Grand Luxxe, The Grand Bliss, The Grand Mayan, The Bliss, and Mayan Palace. I am trying to cancel this rental reservation and reclaim my wired $7,755.00 and absolutely no one at Vida Vacations can help. Hiding negative complaints is only a Band-Aid. When we were sold this Ambassador package, we did the math and thought to ourselves that there was no way we could lose but this is farthest from the truth! In the end, Vidanta's Founder Daniel Chavez has a mid-size Cadillac equivalent of a vacation experience to sell. I have been in conversations with Vida, off and on, since January 2019 regarding this matter. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We are seeking to widen the the reach of our message. We are committed to exposing them and bringing them. The plaintiffs in the class action lawsuit filed against Vida entities and Vida's then-CEO further allege that Vida Longevity Fund offered and sold securities to investors through the use of . I believe under the circumstances of a prior class action lawsuit and admission of misrepresentation during sales, any espnable judge or jury would find the demand for transfer fee unjust. vidavacations.com, vidanta.com, grupovidanta.com, and vidapayments.com Please forward any information that you receive from suspected scammers to customerservice@vidavacations.com or call us at Your satisfaction is our priority, and we want nothing to come between you and your next great vacation. Deb & Sara, Here's an update with the Mayan Empire: They are now telling us with whom we may associate with. Vida Vacations - Using high pressure tactics on elderly people to buy membership Vida Vacations - vacation club Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21 Vida Vacations - membership with vida 1 View all Vida Vacations reviews & complaints Previous review Next review 22 comments T Tina Nomad of US Nov 16, 2019 1:11 am EST Guests Our contract is in English. The NORMA OFICIAL MEXICANA also states that contracts must be in spanish. The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. Yes, our fault in the first place for purchasing, but according to our contract, we had 5 days to rescind. What are the facts on the 10 and 100 year contractsafter 10 years what happens to the 100 year units? IF YOU ARE CONSIDERING A PURCHASE OF THEIR VACATION WEEKS, WELL STAY AWAY. Great employee treatment: This entire contract was achieved via lies and deception. - Vida Vacation Club. We have made numerous attempts to contact them over the phone and via e-mail and have either been totally ignored or been told the "responsible person" would get back to us in a few days. We were told by Cesar Arturo that we can cancel at any time, however we would not be receiving a refund of the monies paid as per that cancel for any reason applied to Limitless Vacations and not Vida vacations. presentation. Thus we contend the contract you mention is invalid. This was no update, it was another sales pitch. What we are disputing is how the contract was achieved, something that we've stated in each of our posting but something you refuse or can't address without admitting culpability. We could then use the cash procedes to replace the money we would use to buy the vida timeshares. I posted here a couple of days ago and I want to everyone to know I've been in contact with Karen Rose and they essentially said too bad! JW. Sent emails, nothing in return. Also, we are from Argentina, and we didn`t get a Spanish language contract neither. I was visiting Puerto Vallarta last June 2022 for medical purposes, while exiting the airport I was targeted to a guy who offered me a free taxi in order to visit Vidanta resort with a free breakfast. RUN!!! Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. Dear Anonymous user, I then contacted the Grand Luxxe Reservation Desk and was advised this Cert # was already used by someone in year 2020. Make something up and watch them return to use that information to close the sale. That is when the presentation began to focus on our Club intrawest timeshare. Unfortunately I own a Mayan artifact of their deceptive past. Estella from Grand Incentives who seems to be accommodating and helpful, may be stuck in the middle of Vidanta's scam. Luxury destinations: Wired $7,750 us$ cash for booking of 5 luxury units and supervisor not returning calls and many emails. So, my request was a follow-up as I had not received any final paperwork regarding the matter. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Our members love all the amazing experiences and exclusive benefits that they enjoy through Vida Vacations. If you allow your sales teams to lie and upon discovery you do nothing, or worse cover it up, your claim of legitimacy is yet another lie. Please address why you allow such deceptive sales practices and then blame the unsuspecting consumer for believing what they were told by sales reps representing Vida Vacations. Another point of credibility was how they touted their association with Cirque du Soleil, they are number one in the world in what they do. If you are reading this, and within your 5 days to rescind, do so! We received an email stating the exchange companies and small luxurey hotel was not listed on it. I asked if they were all available at the cost of $499 per week. I sent a registered letter within the 5 days to rescind our contract. This complaint was posted by a verified customer. I started contacted Ms Rangel to activate my You will never receive an actual deed as you would in the US. The class action lawsuit filed in California against the company back in March 2008 accusing El Grupo Mayan Palace of bilking U.S. citizens of "hundreds of millions of dollars" in Mayan Resorts timeshares, using "high-pressure fraudulent sales tactics that are comparable to the worst tactics ever employed by used car salesmen in a Hollywood movie." You seewhen you visit their resorts, you have "classes of customers". The Fund promised a high rate of return, but the complaint alleges that it was hiding "serious weaknesses in the Funds's internal processes and procedures" Afterwards we also felt they held a Spanish language contract away from us so it was more difficult to us to understand in English. Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. Also, the free week at another Vidanta resort actually costs $700. If you bought and none of what I mention were factors you have a great product. Now it would cost almost 400 dollars to liquidate it. They tell you all about the upper class stuff, then sell you the lower class package and don't state that you can't do any of what they just showed you. 800-964-7246 (From Mexico) I urge The Grand Mayan to do the right thing. They said they would do an equity research of our t.s. The resort employees (maids, restaurant workers, etc) are wonderful and go out of their way to help. A material misrepresentation is an important untruth. Vida Vacations Destinos unlimited United States Phone: Web: Category: Vacation packages Vida Vacations Destinos unlimited International Cruise & Excursion Gallary Our Vacation Scammed and feared my safety *Author of original report: Additional information + Leaflet | OpenStreetMap contributors | Open In Google Maps Print this Report Our goal is to make sure you get the most out of your membership. to find out its value. They told us we would own for 100 years but the contract is different. My husband and I were scammed by Vidanta/Destnos Umlimited!! Please assist me in this matter. If we understand you correctly you're saying that Vida sales reps can misrepresent your product to unsuspecting clients tell them whatever is needed to achieve the sale, and Vida policy is that this practice is within legal bounds and Vida will support this duplicitous way of selling. Thank you. Back to commitment, you are committed to customer acquisition that's clear. Want to know more or reserve your stay? In Sept, 2013 my wife and I were lied into paying $7210 deposit purchasing a 3-weeks package. We kept saying no, no, no. The horrid sales people kindly let us know that we didn't buy what we originally thought but that we could cancel the contract if we "upgraded" purchased a new contract. Several sale representatives came to the table offering deals starting at $40K and went as low as $7000. Pretty much to a person, the employees were wonderful and attentive to our every need. We bought on October 3, 2022 in Nuevo, Vallarta & got talked into being a part of the Ambassador Program at the very end after saying NO the entire time. We told them we could not afford membership but using, "Let me talk to my manager tactics" we broke down and brought a membership that costs $10, 500 via credit cards and have to pay them $19, 500 over the nest ten years. I am afraid this might be a big scam of my hard earned $7,750 us $ by this prominent and large grand luxxe residence club. BBB Business Profiles are subject to change at any time. The hotel isnt even that nice and everything they say in the meeting is misleading. +52 (322) 176-0660 (all other countries), Monday Friday: We signed a new finance contract and paid a new down payment. (Kudos to the sales staff. You can find better hotel deals searching online on your own. the contracts say we are only buying what is registered for 10 years. The contract may be set aside on the grounds of fraud. The reason I fell into their web of lies and deceit is they seemed so credible. What can be done? Vida Vacations has an overall rating of 4.2 out of 5, based on over 45 reviews left anonymously by employees. She is the author of, Surviving A Timeshare PresentationConfessions From The Sales Table and Timeshare Vacations For Dummies. In addition to her blog, The Timeshare Crusader she is also the lead timeshare advocate at Elliott.org. I completely agree with what you say, it happened the same to us. Vida Vacations 23 complaints 9 resolved 14 unresolved File a complaint to Vida Vacations Vida Vacations contacts (added by reviewer) Phone number +1 800 292 9446 Website www.vidavacations.com Category Travel & Vacations View all Vida Vacations contacts Most discussed complaints 2 Vida Vacations alternatives We accepted since they said it would only take 90 minutes. If you attend breakfast your salesperson joins you for breakfast then takes you to the isolated sales area, note, no guest WiFi access. If the contract is not registered with the consumer agency then by law we don't own anything after 10 years. Mary M. Hi - We were also robbed of $7, 000. Deb & Sara. The seller also wrote the rental rates on the sheets of paper that I took with me. 9 AM - 8 PM CST | Vidanta is who signed me up for the Ambassador Program and now that I have questions, they can't help me!!!? Vida vacations Vidanta I was unfortunately lured into buying a $10,000 timeshare from the Vida vacations, a Grupo Mayan Riviera Maya company, with the promise that they will unload my Sheraton timeshare. You have to stay away from them and their timeshare presentations, don't make the mistake to go just waiting for free stuff! Fraud requires an outright lie, or substantial failure to state a material fact about an important part of the contract. Monday Friday: 8 AM 8 PM CST | Saturdays: 9 AM - 3 PM CSTSundays: 9 AM - 3 PM CST. Christie. We are so upset that we trusted them and now realize we should not have. That is not how it works. The value-added packs included a 750ml bottle of Del Maguey Vida de Muertos mezcal and four copitas. Jeff Nicholson, PhD, PA-C jeff.g.[protected]@gmail.com. Sincerely, then a manager offered a pre-owned contract for less money and said that they would help us to resell our Club intrawest for 19, 200 dollars. We were told that we purchase Bliss Riviera Maya but it ended up purchasing Bliss Nuevo Vallarta which is still under development. After a short time salesman came back and said congratulations, they accepted your offer, We bought our week almost 3 years ago and we felt that we have been scammed. The bottom-line here is we kept saying no. vida is a scam resort! That was a big mistruth! First they tell us a bucket full of lies, the two recommendations they gave us from the rental list ($1, 100 in fees) were just backing up their lies. We bring you unrivaled experiences in luxury vacationing, groundbreaking entertainment, and bespoke relaxation, all designed to meet Who knows if that is true either? Alin Gines Needless to say, this did not and still has not happened though it's been over 6 weeks as of this writing. He said to me, they are just promoting the resort for the next time visit. We look forward to hearing from you to provide you all the information you need to start using your vacation club with us. Because of these assurances we decided to go ahead and spend $13, 500, this was the price after the phony credit they gave us for our Palladium program and rental credit. We had 2 offers we wanted to take advantage of--- cruise and flight 75/each. I was looking for some information about this resort and all their scam tactics, and i've found these articles that have a lot of info At first, the sellers did not want me to take the papers that they had presented the program on, but i told them that i would not buy without taking them. Be careful of Vida vacation Club in Mexico. I am so upset that we trusted them and should not have, this has become a nightmare and what worse timing than it being the Christmas, new year holidays! We wish to retract the above post. This review was chosen algorithmically as the most valued customer feedback. Ill say it loud and clear: The Mayan Palace/Vida Vacations is a giant FRAUD The must continue to honor these contracts even if they do not offer them anymore. We tried to search reviews, and their internet services seemed blocked. They include offers sounding too good to be true, well we are finding out the hard way that NOTHING so far has come into fruition. So the moral of the Mayan story is listen to their lies or anyone whom they recommend and you'll be fine. Its just a joke. My wife was in serious physical distress going through the gauntlet; but little care was shown by several layers of sales people we interacted with. You may trade-in the RTU contract to purchase a deeded property, which means you need to spend a lot more money, the RTU equity that you would use to buy a condo cannot exceed 20% of the purchase price. Salesman assisted with making sure I had everything discussed. Give us a call! Customer Service department has addressed our issues satisfactorily. Shook My hand and written offer was stamped approved and initialed. The second time I called I told them that the sellers gave us a price quote of 19, 200 dollars for the lowest price it could be sold and the story changed that they would at least sell it for the 19, 200 dollars. We will never go to a timeshare presentation again in mexico which is a shame since my husband is mexican and we did not want to own in mexico. We bring you unrivaled experiences in luxury vacationing, groundbreaking entertainment, and bespoke relaxation, all designed to meet your specifications. about them, take a look: My husband asked for a spanish language contract which he thought was the law!
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