Based on BBB complaints and lawsuits, there are a few common problems people complain about with respect to SunPro: 1) Not as much money saved as promised. Learn more about qualifying savings in your state by visiting the Database of State Incentives for Renewables & Efficiency. Unsubscribe easily. stream SunPro Solar is one of the most successful solar panel installers around and the ADT company acquisition further solidifies the business as a premier installer. Feel free to contact us by click the button below to request a free consultation! To support this business model, ThisOldHousemay be compensated if you purchase through links on our website. ]Y("e1ybY~(&>dVG\LF1O4Ed19_G0e:CI"I[Hr%XWNv" ADT Solar claims its solar power systems can last up to 50 years. Need to file a complaint? They then charged me thousands of dollars to have the panels taken off and put back up. /Tabs /R Get a Quote 1.66/5 Average of 389 Customer Reviews Customer. | 03/15/2023. Our content is intended to be used for general information purposes only. 3 3 73.747 11.334 re Through the experience the designer was very responsive to my requests for changes. Read our Newswire Disclaimer. | Troy, Missouri 18 0 obj The company is expanding rapidly, and it plans to offer services in Colorado, Indiana, Maryland, Massachusetts, New Jersey, and West Virginia. Database of State Incentives for Renewables & Efficiency, Namaste Solar Review: Services and Accreditation, Solar panels, battery backup, installation, Solar panel installation, battery backup, installation, maintenance, 25-year power production, panel, inverter, and labor warranty, Buy, finance, lease, power purchase agreement, A 25-year labor warranty that covers the efficiency and parts of your solar panel system. W ADT Solar's panels are produced by LG, which reach efficiency rates of 22.3%. /JS (AFNumber_Keystroke\(2, 0, 0, 0, "", false\);) This feature automatically silences all calls from numbers that are not in your contacts list.. 4 months later Venturer (Sunpro advocate?) Do not go with ADT solar. 3. I received at least a weekly update from Tateona Henderson (my assigned project leader) so always was aware of where the project stood. When homeowners are repeatedly targeted with unwanted telemarketing calls with free or cheap solar installations, it changes their view on solar as a whole. /ITXT (2.1.7) Stop unwanted calls and get the caller id for an unknown number. This profile has not been claimed by the company. I first contacted ADT Solar sales representatives on July 21, 2022. Quality workers who were very curtious. Have a question or issue? You might not even be a customer, but if youre getting calls from them that wont stop, theres a federal law called the Telephone Consumer Protection Act that can impose hefty penalties for companies that do that. Do not do business with either. After several discussions and changes, I received and signed a contract on September 21, 2022, and made the initial payment. You can also verify your solar systems health and share metrics on social media platforms. My wife and I are on a fixed income. We have an abundance of happy customers and make sure we exceed their expectations each and every job. We take an educational approach by informing you of your options and help make you the best decision when going solar. Our customer care team is here to help. 19 0 obj ADT Solar offers three warranties to solar customers: If youre looking to integrate solar panels with your homes electrical system, consider solar panel system installation from ADT Solar. /Subtype /Form It took a long time to get permits. >> /Count 2 ADT Solar offers the ADT Solar Referral app. 10 0 obj Over the next seven months, I wrote repeatedly to ADT asking for an estimated installation date and for reasons for delays. Think about how hard it will probably be to get them to come do warranty work if my panels fail in a few yearsif I ever even get a chance to use the other half..BOTTOM LINE = STAY AWAY FROM ADT SOLAR. Find A Solar Installation Company in Your State. Posing as an electricity utility company or government associate:I myself have received many of these calls. << The finance company wants its money but I am so frustrated. What problems do consumers report with SunPro Solar? Monocrystalline solar panels feature efficiency rates around 1520% and average a lifespan of 2540 years. /Parent 19 0 R One of common scams is that one of the imposters will distract the customer while the other steals cash and valuables. emoji_emotions100% true reports! We can take a look at your claim for no charge and see if well be able to help. /C 21 0 R If it is a human calling you, say Please put me on your do not call list or do not contact me with unsolicited offers. This will communicate clearly to the sales person that you are not interested with the proposition they are making. /F 4 Get Estimates from Solar Experts in Your Area, honest, objective, and independent reviews on home products and services. stream I canceled [Sunpro Solar]. Please download the PDF to view it: Download PDF. /ITXT (2.1.7) If youre tired of being called by solar robocallers and cold calls, you can take action by following the steps above. Im going to see if l have legal case for fraud or elderly abuse. | 03/16/2023. Simply give your solar panels a light scrubbing with a brush and bucket of soapy water. It has been a long process with the electric utility provider, supply chain, and personal shortages. No quality control. File a complaint with the BBB. /Parent 5 0 R Homeowners can choose to purchase solar panels with cash, use a solar loan or lease the solar panels. /Count 14 **Batteries may be purchased as part of your customized solar system. Sign up to receive our free weekly newsletter. Not only do you receive the most efficient type of solar panel on the market, but you receive panels produced by one of the most recognizable names in electronics. 25 0 obj Your feedback is a valuable source of information in improving our service to our customers. [The] project manager sent me a copy of the contract stating I owed $3,000 for canceling. SunPro Solar, LLC is on the receiving end of a proposed class action filed by an Ohio man who claims the defendant placed robocalls to his cell phone without his consent and in violation of the Telephone Consumer Protection Act. << q I was given a clear statement of work, guarantees, and of the financials both purchase and projected savings. /S /S 335957) are responsible for the contents of this website. Homes with solar typically have a five kW system. The only reason that I gave 1 star is because I had to to write the review. ADT Solar offers free estimates and energy audits to get you started. Beth Im over 65 and the contract states signers over 65 have 15 days to cancel. L Willson The funny part is that the conversation is recorded and stored for your listening enjoyment. We know its annoying and disruptive to get a call from a unknown number and answer it, in this post I will show you what steps you can take on your side to end these solar spam calls once and for all. ADT Solar offers a variety of services, including solar panel installation, battery backup installation, and online monitoring. >> To clarify, the Federal Investment Tax Credit is still at its maximum 30% throughout 2019 before it steps down to 26% in 2020. If a company promises you something and doesnt deliver, thats false advertisingand you can also sue for breach of warranty when a company claims its product will do something and wont fix it. When getting solar, similar to choosing a vehicle off a car lot you should implement research to help make an educated decision. Your solar tax credit can only be the amount that you owe for federal that year, which for us was around $5000. In some areas, you can get rebates and tax credits. They will do nothing to work with us and frankly, representatives and managers were quite rude when called to discuss the situation. This app lets you earn money by referring your friends to ADTs solar or roofing services. So, I had to pay for my electricity bill along with the solar panel payment. SunPro began business in 2008 and became one of the largest solar companies in the country. 23 0 obj /Parent 5 0 R A Customer Relations agent will be reaching out to you to discuss your concerns further. Bear in mind a solar panel does not die after 2530 years. I STILL HAVE ABOUT A $75-100 LIGHT BILL EVERY MONTH. My review starts with SunPro Solar and moves into ADT Solar. Communication between sales rep and corporate is non-existent. 2 0 obj The average U.S. household uses around 11,000 kWh of electricity per year, according to the U.S. Energy Information Administration, so youll have to decide if you want to try to completely power your home with solar energy or just part of it. The company completed its acquisition of Sunpro in December 2021 and rebranded to ADT Solar. So in order for us to keep the low payment we had to come up with the full $13,230.36 due the 16th of this month. /Names 6 0 R We have been put in hotel room, had to throw away groceries due to no power, the tesla battery burned up and caused power to go out and almost caused a fire. ADT sells security systems for 1500-$3000 security systems. SunPro has actually been sued before for allegedly spamming people with phone calls. For more than a year now I have been getting frequent spam calls from ADT solar. << << ADT sales representative said there will be no problem proceeding so I signed the contract. 2. ADT Solar is a solar energy company that offers grid-tied solar panel system installation in 22 states. /ZaDb 38 0 R >> endobj Its location on this page may change next time you visit. << The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. Took them 15 months from signed contract to activation of my solar system. The company also provides full-service installation, including financing options and. endobj Get A Free Quote Already a customer? Worse financial mistake weve ever made! Signed up for installation with ADT Solar June 2022. MANDEVILLE, La., Sept. 11, 2020 /PRNewswire/ -- Sunpro Solar announced today that they will be the first solar contractor in the U.S. to install the new series of LG NeON . Around 20 to 25 solar panels are needed to completely power a home using solar energy. Utilizing google searches, solar review sites, and word of mouth will help you find out how many reviews the company has, the quality of their reviews, and how long the company has been in business for. Some companies might roll solar tax credits into their savings estimates. Note: I knew this would be a real slog because I had a friend that used a different company and relayed his issues. /K 23 0 R Gage is more than capable, the installers were excellent. We make sure energy is easy for you. 200, St. Louis MO, 63108, 4350 NW Belgium Blvd Building 2, Riverside MO, 64150, 19109 West Catawba Ave. Ste. Also, scammers may utilize text messaging and mobile apps to demand or collect payment. This company preys on the disadvantaged and elderly. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. Please see our. /S /JavaScript /Rotate 0 They worked professionally and were open to my uninformed questions. stream It can get your system up and running in several weeks. Please help me resolve this issue. EMC I pay $1,440 A MONTH for my panels. Use our. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. /TimesNewRoman 37 0 R Worst customer service ever! Start with our list of Best Solar Panel Installation Companies and figure out what matters most to you with a solar company. So, my overall Rating for the company is (1 * star) and DO NOT RECCOMMEND THIS COMPANY AT ALL!! Using solar power as a supplement or replacement for conventional electricity has become popular over the years, particularly in residential neighborhoods. Antonio v. Sunpro Solar, Llc - 1:18cv422 From educating consumers on available solar incentives to offering a mobile app that tracks system production, Momentum simplifies solar panel installation. This is a multi-location business. 4) Spam calls. 26 0 obj The company offers a 25-year power production guarantee. New to ClassAction.org? ADT Solar relies on the solar equipment manufacturer Enphase to offer 24/7 solar monitoring services. Commissions do not affect our editors' opinions or evaluations. ADT Solar also installs Tesla. But some consumers report that the company isnt all its cracked up to be. SunPro earned the number two ranking in 2021 from Solar Power Worlds Magazine in a list of residential solar installers. 1. /F2 53 0 R This solar company also stands out for its consultation process, panel design and installation. 24 0 obj Now to get new contract it's $100,000 more. ADT Solar appears to be highly responsive to customer complaints on the BBB site. | Plattsmouth, Nebraska As you dig deeper, youll want to take a closer look at these things: Solar panels can vary in cost, plus financing options can vary. >> << Robokiller is unique by using answer bots that talk back to the telemarketer and tricks them into thinking they are talking to a real person. Those go to the lender. Below are other components and features of ADT Solars solar system: ADT Solar provides three options for purchasing your solar panel system and battery backup: Homeowners qualify for a federal tax credit equal to 30% of the price of their solar panel system. And many states have laws that prohibit that kind of spam telemarketing as well. The company also accepts solar loans from banks and credit unions. | 03/11/2023. This leaves the customer without a workmanship warranty and a BIG headache. Please reach me at ndodd@momentumsolar.com with a screenshot of your review and phone number so I can ensure the call center and any vendors calling on our behalf mark it as Do Not Call. The system is not with the salesman and his manager told us. /BS 12 0 R Tax credit not what they said it was. On November 9th, 2021, ADT announced its intention to acquire Sunpro Solar for approximately $825 million in cash and ADT stock. They also guaranteed me that I wouldnt have to pay on the loan until I was up and operational which was FALSE. The installation was conducted by a very friendly, efficient team, who installed 40 panels, set the control box and wired into our breaker panel in less than a day. SunPro Insulation helps homeowners and builders to protect, add value, improve energy efficiency, air quality, and comfort in homes and businesses. endobj Verify unknown phone numbers, report suspicious calls and identify spam together as a community. %PDF-1.6 All rights reserved. My sales Rep promises me that they would install it for me at no extra charge if I would have decided to go with them. >> /JS (AFNumber_Format\(2, 0, 0, 0, "", false\);) I went Solar a couple of months back, the whole process has been great, everything was done on a timely manner and the workmanship was second to none, my Solar Specialist StanleyGonzalez was very knowledgeable and was involved through the whole process. Most of the time they will try to schedule a free energy audit, in-person free solar consultation or some sort of an inspection. 11.3 miles away from Sunpro Solar. If the complaint is valid and approved, the complaint will be publicly available on their profile and negatively affect their business score. If youve had a problem with SunPro Solar, you have legal rights. We earn a commission from partner links on Forbes Home. 7 0 obj Some SunPro Solar customers say that even after their panels are installed, they arent actually working. We focus on consumer protection, and weve dealt with scammy solar companies before. Now you can choose a solar provider with the same confidence you have choosing ADT for your smart security. ADT Solar appears to be highly responsive to customer complaints on the BBB site. Not only that but there were large bare spots on my roof under and around the panels. By clicking the 'Get a Free Quote' button below, I agree that an ADT specialist may contact me via text messages or phone calls, from time to time, to the phone number provided by me using automated technology about ADT offers and consent is not required to make a purchase. The This Old House Reviews Team is here to help you take advantage of this flourishing industry with in-depth research on thebest solar companies in the United States. /Font 16 0 R endstream Battery backup ability is based on system size and usage. This is useful if they are violating the national do not call list. after purchasing Sun Pro Solar. And with battery backup**, we also help secure your power essential energy supply if theres ever a blackout. >> To support this business model, This, Offers self-monitoring through Enphase MyEnlighten, Monetary compensation for poor-performing panels. ADT Solar (formerly SunPro) uses LG solar panels, which have an efficiency rate of 22.3% and have an expected lifespan of 25 to 40 years. >> And they dont have a final check process to make sure everything is working properly. Mary Jo H. Our last electric bill was $16.61. Everything got laid out for us and we're very interested. All Rights Reserved. ADT Solar offers comprehensive warranties and system monitoring to help support customers once their solar energy system is installed. It took nine months from the time I first requested the additional panels until they were finally installed on April 21, 2023. Central Florida's most qualified, best price and highest quality provider of Solar Energy Since 2003. This compensation comes from two main sources. Many customers praise ADT Solar for its quick installations and response times, but other customers point to ADT's acquisition of the company leading to spam calls. After the inspection I was informed the entire roof needed to be done. >> x+ | Google and Nest Doorbell are trademarks of Google LLC. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. This is a service offered by Hello World Digital. ADT should do some actions to make this up!!! ADT Solar, formerly Sunpro Solar, is a leading provider of both residential and commercial solar energy solutions throughout 21 states, ranking No. Do NOT trust them 5:2021cv00274 - Document 16 (M.D. 200, Cornelius NC, 28031, 2101 Westinghouse Blvd Units 107 & 108, Raleigh NC, 27604, 38340 Innovation Ct Bldg G Suite 704-706, Murrieta CA, 92563, AL LIC #34822, AL LIC #26342, AL GC LIC#34822, AR LIC #M-9565, AR LIC #0366250719, AZ LIC #ROC323436, CA LIC #1080382, CO LIC #ME.3000415, CO LIC #EC.0101777, FL LIC #EC13001242, FL LIC #CVC57068, GA GC LIC #GCCO006378, GA LIC #EN218028, GA LIC #GCQA00637. endstream >> Enjoy reading our tips and recommendations. They took the time to explain everything to me and answer any questions I had. You can check out EnergySage customer reviews of ADT Solar and Sunpro on our website. They simply want to push you off and not fix the problem! Pushy, aggressive solar salesmen lower the value of solar. All Rights Reserved. /F 22 0 R Sincerely, Nathan Digital Manager JH Jenny H 1 review CA Apr 26, 2022 Do Not Contact this company Do Not Contact this company, they will harass you every day! >> SunPro Representative guaranteed that we would not pay anything above our monthly electrical bill amount for a monthly loan payment. 25-year warranty on panel, inverter and labor *Current areas/regions where solar service is available. William However, a solar panels output will start to decrease significantly after this time frame. /Filter /FlateDecode Use bait and switch methods for solar installations. >> Telemarketers will use phony names that sound legit in order to trick consumers, such as Go Green Energy Center, Utah Public Utilities Commission, California Public Utilities Commission, CA Green Energy Center, etc. These applications have spam filter built in and will identify where the phone number is coming from. >> Call us now for faster service. Unauthorized use strictly prohibited. Receive up-to-date information and news about what is going on in the solar industry, updates on our services and features, and more. . These are endemic in the industry, in part due to the complicated requirements for connecting to the grid. International Association of Better Business Bureaus. /DA (/Helv 10 Tf 0 g) The product/service names listed in this document are marks and/or registered marks of their respective owners and used under license. It is so freaking infuriating. The information and savings numbers depicted above are for demonstration purposes only, and your results may vary. /Font << /CropBox [0 0 612 792] Investing in solar carries some risks since youre committing to several years before you reach a breakeven point with your investment, so do your research before picking a solar company. ADT Solar currently offers its services in the following 21 states: Arizona, Arkansas, California, Florida, Georgia, Illinois, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nebraska, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, and Virginia. They also guaranteed me that I wouldn't have to pay on the loan until I was up and operational which was FALSE. 6) Charging cancellation fees with no contract. Our lawyers can help if youve had a problem with SunPro. What a mistake!! Lowe is a lead editor, covering all things related to home improvement and good design. endobj You can register by visiting this website, or you can register by calling 1-888-382-1222. ET Start with our list of. Its transparent purchasing options and A+ rating from the BBB make ADT Solar a trusted provider for homeowners looking into solar. Its after normal business hours, we dont want to disturb you, plus, many state laws say we cant call you between 9 pm and 8 am. I wish other vendors would show the same workmanship as ADT Solar. The contract estimated that the approximate completion date for the work would be between 30 and 120 days (one to four months). However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. SunPro began business in 2008 and became one of the largest solar companies in the country. Don't waste any time on this company! /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R 45 0 R 46 0 R 47 0 R] They said our bill would go down to 15 to 25 or $30 a month. My husband and I were so excited to become solar customers and play our part for the environment. One customer said: We were also told a crew would fix the damaged roof the following week. Our star ratings are based on a range of criteria and are determined solely by our editorial team. Just one example is a consumer who complained as follows to the BBB: We had solar panels installed in April and still waiting for panels to be fully functional. Many customers praise ADT Solar for its quick installations and response times, but other customers point to ADTs acquisition of the company leading to spam calls. /S /JavaScript in Solar Installation. /Type /Catalog >> Many performance warranties for solar panels last for 25 years. endobj Select the number that you want to block and hit block caller. % Expect a call from an ADT Security Specialist as soon as possible. The company manages the entire solar process from start to finish. As a matter of policy, BBB does not endorse any product, service or business. Because of delays on their side I owe over $10,000 to the lender that ADT told me wouldn't come out of my pocket but now appears is going to. The company installed the panels and had electricity reran while my Dad was in ICU and unfortunately never came home. Well guide you through the process. Do NOT use this company The professionalism of the installers, the courtesy and respect theyve given to the home, and the fact that they cleaned up after themselves before they left. According to the complaint, the plaintiff received six calls from the defendant that were dialed using automated technology and attempted to sell him residential solar panels. The positive is being able to communicate instantly at demand and have instant information at your fingertips. Stemke v. SunPro Solar, LLC, No. 3) Panels that dont actually work. Yes, ADT Home Security owns ADT Solar. Basically, we have traded our electric bill for our payment on the solar panels, except that when the panels are paid for, we will own them, and still have very little to pay the electric company. Solar genuinely helps homeowners save money on electricity and help the environment. With repeat offenders, they can be blocked by going to your recent call list by accessing your phone app. /Matrix [1 0 0 1 0 0] With a warranty, ADT Solar also covers labor, panels and inverters. | 04/19/2023. Some of these tactics include: Any mention of a sweepstakes or raffle: that youve been specially selected or won a free solar system / free panels. The company provides monocrystalline solar panels produced by popular brands, including Panasonic. Your information is collected and used in accordance with our privacy policy. BT I recently activated by ADT Solar array (last week of Nov 2022). THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. Did a bait and switch with the price of the solar also changing the terms from 15 to 20-year loan. ADT Solar sells products from LG, Enphase, Outback Power and Unirac. Kneupper & Covey accepts consumer protection cases across the country, with licenses to practice in California, Georgia, and Texas. /Rect [487.289 340.998 567.036 358.332] This business is in an industry that may require professional licensing, bonding or registration. 21 0 obj The company is available in 22 states nationwide. Many people think twice about going solar despite knowing how the benefits can improve their life in order to avoid being hassled or burned. You could tap into your home equity or use solar loans. Plus their referral program is amazing and they keep you up to date through the entire process. endobj The representative with whom I spoke assured me that the additional panels I requested would be installed within a few weeks of initial payment. Not sure the way they do their financing is ethical. Reverse Phone Number Lookup. endobj If you've gotten solar panels installed by SunPro and feel like you didn't get what you were promised, call us at 657-845-3100, or e-mail us at contact@kneuppercovey.com.
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