I work for a security company and I have complaints all the time about customers who are mad that we automatically bill their accounts. 5 under EARLY TERMINATION OF THIS CONTRACT. Safe Haven Security has Failed To Provide/Satisfy the Security Service that both parties (i.e. Safe Haven Security and I, ****** *******) agreed to Contractually. This failure constitutes an UNDENIABLE BREACH OF CONTRACT on Safe Haven Securitys behalf as this company/organization has not provided the security property protection agreed upon. The AGs Consumer Protection Division enforces laws to protect consumers from fraud, deception, and other unfair business practices. Looking to clean up shop on these fkers. I should be getting it soon and if I don't then I'll be calling again rest assured. Also note that when a security monitoring contract terminates, you dont own the right to possess the surveillance equipment and have to return to the alarm companies even after paying the monitoring fees each month. Some page levels are currently hidden. Should a consumer fail to review the terms they agreed Dear Better Business Bureau, Please accept this as Safe Haven Security Services, LLC (Safe Haven) formal response to the rejection made by the customer. Anybody got any questions? I haven't wanted service for the last 2 years! I am going to be contacting NYS Attorney Generals Office as well. Ms. **** is not eligible for a penalty-free cancellation. This is what they do! They also stated they will put me in collections. In Ma. We will use this information to improve this page. and she cancelled her new account enlisted with ADT directly. Bottom Line in regards to the agreements--> READ WHAT YOU SING FOR! 6 months later (June 2006), they sent a letter to our new residence claiming we owed them $914 + interest and late fees. my issue isnt with the contract my issue is with them misleading me to think that my business was 24/7 secured with the cameras they sold me. for all frustrations the consumer has endured throughout this matter, however, Make sure those are really the people who should be called if an emergency were to happen and verify all numbersare correct. When I filed fraud report to my bank to stop the unauthorized withdraw they started sending me bills with late fees attached. I even got confirmation from them prior to the 60 days that they did indeed receive my letter and my service will end at the end of the contract, they stopped the EFT from my bank account, I never got a bill from them or any notification from them and still all this happened. Share your photos and videos with others to prove the truth of your words. I had to jump through many hoops including sending them closing papers along with tons of other stuff, for them to tell me I had to pay an ungodly amount to get out of the contract. A. Submit a complaint and get your issue resolved. Thank you for your website feedback! In this section you can also set up a Vacation Reminder. Safehome is the exact opposite of what an alarm company should stand for!There ultimate goal which should be Security and the welfare of life and preservation of property!They have no right to currently be selling Security Systems!They have no clue what security systems are, they are the ultimate in LICK UM AND STICKUM EXPERTS. Even the manager and regional manager were involved. You do realize that your very own cell phone company indeed has a "buyout" amount if you cancel your contract. In return, they may charge you some switch fees to accelerate the cancellation and free you from unsatisfied services. BEWARE! If you are looking for self-monitoring security equipment with simple installation for your property or rental apartment, wire-free security cameras like Reolink Argus 3 Pro are ideal options. I finally got a call from a higher up in the company offering a "resolution" to remove my camera monitoring and charge $10 less per month. met in the consumers experience with us. At If the customer is experiencing service issues, Safe Haven encourages her to contact us directly to schedule a service appointment to provide additional resolution efforts. I made the payments, as I have done for all her other bills, and we contacted the company and told them the story and were told that we would be sent a final bill. A lock icon ( I complained several times and they sent someone to reinstall the sensor after one months time. This business profile reflects national complaint activity. and signature agreeing to terms and conditions of an agreement, specifically, Safe Haven Security for ADT monitoring services on November 30, 2022. Thats when we realized that we have been scammed! 2K 4MP Super HD, Battery/Solar Powered, Person/Vehicle Detection, 5/2.4 GHz Dual-Band WiFi, Color Night Vision, Two-Way Audio. 476 total complaints in the last 3 years. So, when you plan to sell your house with a monitored home security system, communicate with the new owners and ask if they would like to use the existing surveillance equipment and take over the remaining part of the contract, which is also accepted and encouraged by most of the alarm companies. A member of Safe Haven customer support team will Hopefully you kept all your documentsbut I hate to tell you, you're probably still going to have to get a lawyer. 2023-04-20, Alachua County Courts | Other | In Following Can anyone please help? We had technician out once to fix it, but the issue persisted. it has been a week of calling and also having texts saying that they know they messed up and didnt intentionally mean to mislead me but they still wont do anything to help. When I told him it was not a suitable resolution, the conversation took a turn. The sales team was professional and the service installers were nice and courteous. THE SENSORS DOES NOT WORK. I don't understand why it's taking so long either. A great idea is to go into your Systems Tab and print a certificate of insurance (we will also email you one within a week of your install,) and set up an inactivity alert. This will alert you that you have not tested your system. the experience the consumer endured; Safe Haven has issued a check reimbursement the complaint, Safe Haven received a notice from ADT advising of the consumers Please help us first time home buyers. A preliminary injunction obtained by the AGs Office on Dec. 11 prohibits the company from engaging in this misconduct while the lawsuit is pending. Never miss Reolink hot deals, news, and updates tailored for you. Also, they may not allow you to take every piece of surveillance equipment with you, and some even require you to purchase a new security system. Once logged in, you should poke around and check things out. Escambia County Courts | Small Claim | It took me 2 weeks but I called and let them know I was cutting back on bills and would not be renewing she said that was fine, just send it in writing, which I did. ComplaintsBoard.com is a leading complaint resolution website on the Internet. To demonstrate a sufficient threat of irreparable harm, the moving party must show that Here is what you need to know when you want to cancel a home security contract: A security system contract is a signed agreement between you as a homeowner and an alarm company on professional monitoring home security services. I bought my house about 5 years ago and the system was already installed in the house., with 2 door monitors, a motion dector, and one panel. Safe Haven would like to extend our apologies 216 complaints closed in the last 12 months. The system has not functioned properly since it was installed, and when I purposely set the system off, nobody even calls to check on her. They are truly a fraudulent company, dishonest, a SCAM, etc., etc., etc. HANDS DOWN THE WORST COMPANY I'VE DEALT WITH IN MY 10 YEARS IN NORTH CAROLINA. Additionally, the consumer was provided ADT's direct number regarding billing when questioned about adjusting her monthly bill. Safe Haven Security sets a high standard for Now they have sent me a bill through the mail. I immediately told him of the issue and having these types of cameras for a commercial high traffic business that these were not what he should have sold me. I've never done business with such an immoral company before. Second, you give us the account information to automatically debit. The person who opened such a bank line of credit for that amount used the wrong email and address so I never received any bill and thus it affected my credit rating significantly. They truly are pond [censor]. I told her both my husband and I would have to work so I could not be back in Tacoma until 5-5:30 she said she would list arrival time to be that time and I would get a call before they came. The 3 owners pick accounts to keep and send everything else to Safe Home for funding. Haven scheduled a service appointment and swapped out the doorbell camera for an Safe Haven has advised Mr. ***** his appointment scheduled with *** has been cancelled, but that Safe Haven is attempting to get this rescheduled. WebUnder the terms of an Assurance of Discontinuance filed in Hennepin County District Court, Safe Haven agreed to pay $125,000, which will go into the State of Minnesota general fund. It is an industry standard to test your system once a month. I think I will take it to my lawyer next week. She said she noted in their system that she agreed that no charge would be given to us and that she could schedule someone to come the next day, Wednesday, March 15th. She said she was here to look at the house as part of the *********** Home insurance process. Or else, the alarm companies may renew your contract automatically since they receive your cancellation letter after the contract expiry is due. In most Has anyone heard anything about SFI (Security Force Inc.)? They have been rude and abrasive and several of their "collectors" barely speak English. agency. We have called and emailed multiple times. Therefore, you can NEVER CANCELL! complaint made by ****** *******. I worked for a corp that had safe home security. I'm in the now of starting the legal process. The sales experience from start to finish was professional, pleasant and spot on. We are now going to get my attorney involved and inform the local news channels and Better Business Bureau. Sent in my cancel request letter with 60 day notice etc according to my contract and yet they continue to withdraw funds from my checking account. When I explained I was never sent a notice and/or reminder that I would automatically renew they stated that is not how it is done. I'm can't believe how many people will sign contracts without reading them. (Matthes Mitra, Renea). In an attempt to provide resolution for the consumer's concerns. consumer with a satisfactory resolution of removing the smoke sensor and ensuring 2019) case opinion from the Western District of Missouri US Federal District Court. I read the contract befor I signed it. Safe Haven Security sets a high Safe Home Security - Poor service, no security for five months and will not allow us to cancel. We are having the same issues with Safe home. When you call the number and extension you get no answer but you get the recording that you have reached Safe Home over and over. I asked how come she was wearing a Safe Haven Badge and not a *********** badge. I sent them a letter stating that I was going out of business and needed to cancel the service. required to be authorized. My alarm box that they installed even says ADT, not Safe Home or any other name. My husband's mother had a contract with this sham company, apparently, for home security services. Some alarm companies may also help provide termination letters to your current security companies and offer to buy out the amount remaining on your current agreements. ADT claimed they couldn't add my reason for terminating the contract. The AGs Consumer Protection Division enforces laws to protect consumers from fraud, deception, and other unfair business practices. I continue to have the same issues with the security system not performing as promised. I will not continue to be bullied by this company. AG Healeys lawsuit seeks injunctive relief, including refunds for consumers and civil penalties. It is impossible, even if you do jump through all the hoops and do cancel the service, they immediately start reporting you late to the Credit agencies. You do have several choices at this point. We had a similiar problem with this company and are still see issues on our CR reports. Please accept this as Safe My 90 year old mother had to leave her home due to her health. It is still sitting in the middle of construction. I requested to cancel and waive ETFs due to my problems. Verifying your emergency list is a great idea at this point. After reviewing the account, Safe Haven is unable to issue the consumer a refund. Safe Haven is an Authorized Dealer of ADT permitted to sell and install ADT monitoring services. Safe Haven has does not have authority over ADT billing or the monitoring services. In addition, you have to confirm whether there are clauses on automatic renewal in the contract. Almost all of the problems here are because people do not read the contract. What a bunch of crooks. The couple asked to cancel over the phone, then sent a letter, but the company continued to mail them monthly bills. Case Details Safe Haven customer support offered to schedule a service call and advised the tech would have equipment with him in case she chose to swap the device that was installed for something else. review any legal document provided to them that requires their authorization Safe Haven scheduled the service appointment, provided her information regarding cancellation and offered to swap out equipment that she accepted. I'll leave that for the atty. If that was the case then why is she sending me a contract in March of this year? for all frustrations the consumer has endured throughout this matter. She said the monthly package will cost us $66.56 but it will be lowered when the *********** discount and equipment payment kicks in. Our office has taken action to protect our residents and put an end to these illegal business practices.. The AGs complaint, filed in Suffolk Superior Court, alleges Connecticut-based residential security provider Safe Home Security and CEO and owner David Roman automatically renewed customer contracts even when customers tried to cancel, charged for services that were never provided, charged unlawful late fees and interest, harassed consumers with repeated phone calls, and threatened to report derogatory and false information about customers to credit reporting agencies. He told me that safe haven was new to the commercial side but they could do it. Well guide you through the process. be contacting the consumer in order to schedule a service appointment to *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Safe Safe Haven and advised she paid the balance but also reactivated her services Here we are in 2017 and they are still harassing, threatening and intimidating customers. i signed a contract for the installation of the equipment and with that information the installer opened a bank line of credit for $532 for the equipments. . If the consumer would like her services to be terminated, she would be subject to the early termination fees outlined within the agreement. Any suggestions who I should call this company is completely out of control. DON"T do business with these people or allow them to prey on your elderly loved ones, please. My husband is very concerned about his credit. Please limit your input to 500 characters. Hmm? After receiving a request to pay a nearly $1200 termination fee I returned the telephone call and emails from SafeHaven and attempted to resolve the issue. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. She said as part of the insurance process if we got ADT, *********** will pay for the equipment and give us a monthly discount. Sometimes things will fail, but to blame that on the security company itself is just wrong. Check the box to accept the Terms of Agreement and click Complete Registration. The consumer inquired about the fee and was advised of the contract terms and consequences of the balance being forwarded to an outside collections agency in the event she chose not to pay. Another possible way to break a security monitoring contract without penalty is to transfer the contract to your close friends, family members or acquaintances who are in need of a monitored security system. I suppose this "fake attempt to call you to service equipment" is their way of covering their A__ ___, so that when you try to cancel they can say they tried to service your equipment. I pay 35.00 a month for this service. In Ma. They Will not let me out of the contract, I have called many times & sent notice in wrighting. So when you deal with Security Force, Inc. I have been battling Safe Haven Security regarding my contract for quite some time now. for ourselves and are truly sorry to hear that this standard was not met in the They also informed us they reported this incident to all of the credit bureaus. BBB Business Profiles are subject to change at any time. By that point your credit is trashed and you owe them thousands. Boston Attorney General Maura Healey announced today that her office filed a lawsuit and obtained a preliminary injunction from a Suffolk Superior Court judge They have refused to send paper statements as I have asked, and instead have demanded my email address so they can send them electronically, which I am not willing to do. Additionally, Safe Haven received an email from Mr. ***** on 3/30/2023 expressing his frustration over continued service support and that his previous request had been cancelled out. They are messing with the wrong person. I called to cancel my contract and gave the reasons above. So, how to get out of a security system contract without cancellation fees and credit concerns? This was never in the contract. It may not be the best thing in the world but if companies would let people just sign up and then cancel without any type of penalty they would be out of business. Resolved Replied Safe Home Security - Poor service, no security for five The installer used black tape to install the alarm sensor on one door and it keep falling off. A tech, *********** *******, came on February 21, to install the security system but did not install the camera. this is wrong we can't aford this bill we dont' use the alarm it dosen't work. Their excuses were, and I quote "it is the humidity in the air, it is the moisture in the air, it is environmental, and my ultimate favorite was, maybe it is your son. I've run it through its self test and it dials out ok (even had the Customer Service call me back once after testing the phone line to tell me he received the test). What do I do? I agree with all the negative posts here. They also renewed the contract without any notification to me and no copy of it until I insisted on a copy. They said they have never been with ADT yet they are using their name (probably illegally). Safe Haven would like to thank the consumer for accepting our resolution efforts Once the contract is signed, you need to bear a monthly fee for professional monitoring that working with the consumer on resolution assistance towards her concerns. This review was chosen algorithmically as the most valued customer feedback. Thats when *********** told me they had no idea what I was talking about. These companies put these in because they are quick and it gets them thier monitoring fees quicker.I have been in 4000 sq. Was cheated about a $500 free incentive on equipment. their previous concerns upon Safe Havens service technician leaving the residence. This company is harassing her to make a payment of almost $500, and for someone that is on a fixed income, this is impossible. Cancellation and Refund Policy, Privacy Policy, and complaint made by ****** ******. Use this button to show and access all levels. Dear Better Business Bureau, Please accept this as Safe Haven Security Services, LLC (Safe Haven)s formal response to the complaint made by ******* *****. Steer clear of them! I am continuously having issues with the system from the date of installation. Don't believe it when they say wireless it really means "magnets that will fail on a dime". The case status is Disposed - Other Disposed. system operating functions were to her liking. The consumer later contacted Safe Haven provides a three-day right of rescission period for all I WILL BE CONSULTING WITH AN ATTORNEY TO SEE WHAT I CAN DO TO KEEP THEM FROM HARMING ANYONE ELSE. I am going to find out what I need to do to start a class action suit. Safe Haven has advised the consumer we only provide specific equipment and during the phone conversation on 3/27/2023, the customer support agent advised the consumer that we would swap the doorbell camera for an outdoor camera if needed as we do not control electrical or are liable for electrical issues that may occur in a transformer required for the doorbell camera function. I called the customer service line and talked to the agent who answered my call and told her what happened she said she would reach out to the tech supervisor to see about scheduling something still for that evening. Any advice would help! 6 months later (June 2006), they sent a letter to our new residence claiming we owed them $914 + interest and late fees. direct contact information to pay the balance. This is a great company, and I got my rebate back in the exact time frame they said Id get it. WebSafe Haven Security Services, Inc., No. I finally got mine settled but it cost me 800.00 in attorney fees to do itI would have paid 3 times that to get those monkeys off my back. wow, reading all you comments im coming to understand about this company. As explained earlier, breaking up with alarm companies in ineffective ways may result in high termination fees and bad credit. Honestly, I think I'd pay a lawyer 500 bucks to get out of paying them the 350 they claim we owe, that's how nasty they have been to us from the very beginning. ***** the installer, said the damage should not have occurred. Check out the 4K video sample below recorded by this self-monitoring PoE security camera: a dog fell into a pool. Signed on 10/8/19 by District Judge Ortrie D. Smith. On February 20, a lady from Safe Haven came to our home. When you are going to move out, you are able to remove and take the portable wire-free security cameras effortlessly and reinstall them in your new apartment without any moving and activation fees. I didn't hear not a word from them for 3 months, I had to call twice more in order to get a call back from some guy in the 'save dept' who told me that the contract had automatically renewed itself in October of the previous year! Whats next? Please limit your input to 500 characters. cancellation request on January 24,2023. Safe Haven would like to extend our apologies Dont know how to get out of a security system contract without bad credit when you are going to move to a new apartment? Get free summaries of new Western District of Missouri US Federal District Court opinions delivered to your inbox! Safe This is outright theft. They are horrible. As far as I'm concerned I shouldn't have to pay for anything I'm not getting so I guess my next step is to contact the CT Attorney General's office to see what can be done as I live in CT. He took a photo of the damaged door and sent it to his boss. More recently provided me with a new Router system to resolve the issues stating that this would fix the problem. On top of that, you may have to pay for surveillance equipment ($60 $1000), system installation & activation ($49.99 $199.99/each security device) and customized subscription plans ($10 $20/month) if you need. I told her we would not pay the $59 service call fee since our appointment was missed at the fault of Safe Haven. Can anything be done about this? ourselves and are truly sorry to hear that this standard was not met in the UniCourt uses cookies to improve your online experience, for more information please see our Privacy Policy. Please post any suggestions! BBB is here to help. He told me to sign a DocuSign document via email which was to confirm the installation of the equipment he had installed thus far. Step 3: Select your addressand click Enter. Has anyone had this issued resolved? This is HORRIBLE customer service that we continue to receive from this company. They gave her the option to cancel within 72 hours, and when she did, they told her that she can not cancel the contract verbally and needed to submit in writing. services. If you need assistance, please Contact the Attorney General's Office at (617) 727-2200. may cause confusion. The AGs Office also alleges Safe Home Security violated the states Consumer Protection Act by automatically renewing customer contracts and continuing to bill and collect unauthorized charges after customers made timely cancellation requests or notified the company their security systems werent working. Maybe we need a Class action lawsuit. Safe Haven has been diligently We understand how heartbreaking and painful it is to suffer due to someone elses negligence. In September 2005, we informed them we were moving and that we needed them to come and uninstall the equipment. If the solutions above wont help and you cant put up with alarm service, sending a termination letter or making a cancellation call is another feasible solution to end a security monitoring contract with alarm companies. So, if you do not get out of a security system contract before it terminates, you are locked into a contract that you are not happy with. They automatically renewed our contract and they sent us a new contract with some kind of form that poses as a letter but no mention of a 60 days to cancel. On 10/24/2022 SAFE HAVEN SECURITY INC filed a Small Claim - Other Small Claim lawsuit against BRIAN ELSNER.
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