Shipping options and fees may vary by seller. Valid online at Reitmans.com for a limited time. Returns in store are accepted for all purchases. . Material on the Site, including but not limited to texts, images, illustrations, articles, photographs, software, audio clips and video clips, is owned or otherwise provided by the Company, and the Company does not represent or warrant that such material does not infringe the rights of any other person or entity. Reitmans Return Policy Reitmans manufactures many of its clothes in Canada and others in Southeast Asia. Offers are not applicable on RCL Market and select Brand items. Select ORDER HISTORY to see the order summary of your past orders. Your order may have been cancelled because of problems with the credit card information you provided. Canadian retail giant Reitmans recently announced it has emerged from its restructuring proceedings through the Companies' Creditors Arrangement Act and its President Stephen Reitman said he's confident that its brands (Reitmans, Penningtons and RW&Co.) will flourish. An electronic or physical card (each a Gift Card) issued by the Company is also acceptable, up to a maximum of five Gift Cards per order. The reitmans.com website (the Site) is owned and operated by Reitmans Canada (Ltd.) (the Company) for your personal and non-commercial use and information. Must be unworn, unwashed, unaltered with the price ticket (s) still attached. When using the Apple Pay method of payment, you will be redirected to an Apple Pay screen describing your credit card information, shipping address, contact information and the purchase price and any applicable charges for shipping and taxes. To find a store near you, select Find a Store. The billing address can be different from the shipping address. Once the purchase of an RCL Market item is confirmed, you may contact the seller for all order and return inquiries via the Order Status page or the My Account page on our site: Contact seller from the Order Status page. Yes, once you receive your Ready for Pick Up notification, simply call the Store with your information along with the name of the person picking up. Additional restrictions may apply. We recommend that you consult the equivalence size chart, as well as the items chart on the product page. We will be sure to send you a reminder email to let you know your order is ready for pickup. reitmans.com currently accepts the following forms of payment: When viewing an item, the price will be displayed to the right of the image. Our privacy practices respecting the information we collect during your visit to the Site are explained in our Privacy Policy, the terms of which are hereby incorporated herein by reference. You may not use any meta tags or any other hidden text utilizing the Companys name or trademarks without the express written consent of the Company. Orders purchased by customers at reitmans.com, can be shipped to destinations within Canada only at this time. You agree never to knowingly or otherwise introduce or post Material that is defamatory, libelous, slanderous, obscene, abusive, fraudulent, or that violates any other partys proprietary rights, promotes hatred, otherwise gives rise to a criminal offence or civil liability on the part of any person or entity, or that is otherwise unlawful or in contravention of applicable laws and regulations. Address is located outside of Canada will automatically be cancelled by our system. THIS SECTION SHALL SURVIVE THE TERMINATION OR EXPIRY OF THIS AGREEMENT. Online prices already reflect discount, before taxes, shipping and handling. You can complete the checkout process or continue shopping as the Coupon Code will be applied to items added to your cart before and after entering the Coupon Code. A pre-paid return label and instructions will be included in your package and should be used to send returns to the seller directly. . Processing time: 7-15 business days. One or many items were cancelled from your order because they were no longer available at the time of processing. Although the Company strives to provide accurate Product and pricing information, errors may occur. Good news, there are no additional fees for this great service! Keeping everything clean for you Before returning items by mail, these conditions must be met: Items were purchased online and shipped to you within Canada. Purchased within 30 days. On our website, the pricing for any specific colour will always be displayed above the colour swatch. In the event where only some of the colours are on sale we must show that item in the Sale section, but we will demonstrate the different colour swatches with their appropriate prices. You can consult this link to verify when your nearest store is going to open and specificities per province. Unfortunately, once your order is submitted, it cannot be modified in any way. The Company reserves the right to correct any errors in pricing or Product information and to modify the prices of Products, at any time, without prior notice. If you register on our Site, your cookies also help us to monitor and maintain information about your use of our Site. You shall become the owner of the Product(s) and shall assume the risks of loss at the time of delivery by the Company of the Product(s) to the third party delivery company. If a gift card was used, the amount will be returned to the original card. Free shipping on all orders of $49 or more. To obtain such permission, please contact us here. Have your tracking # on hand as reference. Price match and price adjustment requests are at the discretion of the seller. If an item has multiple colours available, they will all be displayed on the same page. You will receive your reimbursement on a new gift card which will be mailed to you. Fill in all required information on the Info/Payment tab and select CONTINUE CHECKOUT. If you made a purchase using your existing credit card and then made the return after the last date of authorizations, May 3, 2021, (the last active day of your current credit card), the refund will not be issued onto that card. THE SITE AND ITS CONTENTS ARE NOT TO BE CONSTRUED AS AN OFFER TO SELL ANY PRODUCT OR SERVICE. In the event that your order is cancelled after your payment has been processed, the Company will issue a full refund. However, the Company makes no representation and gives no warranty to that effect. Once you have placed an order, you will receive subsequent emails indicating the status of your order. Please allow 1-2 billing cycles for the return to be visible on your statement. If a prepaid return label was not included with your order and for all other return related inquiries, please contact the seller directly from the Order Status page. On the MY BAG page, verify that the products that you wish to purchase are displayed with the correct details (size and color) and price. Items purchased using a discount or promotional one-time use coupon code, Items purchased during certain events such as Birthday,Customer Appreciation Event, Flash Sales (48 hours or less), Power Lunches, and major holiday promotional events. For more details see our privacy policy or contact us. The Company may also require additional verifications or information before accepting any order. You will need to provide your card number and answer questions concerning recent activity on your account. Yes! This offer is not valid on previous purchases and international shipments. You consent to such surveillance and intervention, if the Company ever decides to do it. Terms of payment for any Products purchased through the Site shall be determined at the Companys sole discretion. Your continued use of the Site implies that you acknowledge that you have read our Privacy Policy and agree to its terms, and that you consent to our use of your personal information and the content which you provide us through the Site and any social networking pages, such as Facebook, Twitter and YouTube, in accordance with the terms of and for the purposes set forth in our Privacy Policy, as same may be amended from time to time. The seller will contact you by email within the next 2 business days. It is recommended that you login with the new password, go to the PERSONAL PROFILE page and change your password immediately to something that will be easy for you to remember. Reitmans (Canada) Limited was founded in 1926 and is headquartered in Montreal, Canada. This offer is not valid on previous purchases and international shipments. Your Ready for Pick Up email will provide you with full pick up instructions including the selected store address. For a limited time, Reitmans is offering FREE REGULAR SHIPPING on all online orders of $49 (CAD) or more after applicable discounts, before taxes, shipping and handling, shipped within Canada. Enter the information requested and select SUBMIT or select CANCEL if you prefer not to enter the information. Select the field(s) that you want to modify and select APPLY to update your account profile. COD or collect deliveries will not be accepted. Typically, your order will ship within 1-3 busines days. This grant shall include the right to exploit any and all proprietary rights in and to any such communications including, without limitation, any and all rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. Reitmans (Canada) Limited Reitmans Division 250 Sauv Street West Montral, Qubec H3L 1Z2, Book an in-store or online If however, the item is unavailable for pick up at your selected store, as always home delivery is an option. Purchased within 30 days. For merchandise that's been opened, you can only get an identical exchange. You can unsubscribe to the newsletter at any time. Customer orders for Products for delivery to the continental United States (other than Alaska) shall be limited to a maximum of CAN$800.00 per day. Consider Canadian apparel retailer Reitmans' return policy on Reitmans.com. All Product(s) purchased from the Company are delivered to you by a third party delivery company, pursuant to a shipping contract. EXCEPT AS EXPRESSLY PROVIDED FOR IN THE TERMS, THE SITE AND ALL MATERIALS, PRODUCTS AND INFORMATION PROVIDED THROUGH OR ON THE SITE ARE PROVIDED TO YOU ON AN AS IS, AS AVAILABLE, WITH ALL FAULTS BASIS AND THE COMPANY DOES NOT MAKE OR GIVE ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION (i) WARRANTIES AS TO UNINTERRUPTED OR ERROR-FREE TRANSACTIONS, PRIVACY, OR SECURITY, (ii) ACCURACY, ADEQUACY OR COMPLETENESS OF THE SITE AND THE CONTENT THEREOF, THE INFORMATION, MATERIALS AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH THE SITE, ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD PARTIES, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SITE OR ANY LINKED SITE; OR (iii) MERCHANTABILITY, QUALITY, TITLE, DURABILITY, SUITABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSES, OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE. You will need to enter both the gift card number and the 4-digit PIN located on the back of your gift card. If you've forgotten your password, we can reset it and you will be emailed a new one. THESE EXCLUSIONS ARE IN ADDITION TO ANY SPECIFIC EXCLUSION OTHERWISE PROVIDED IN THE TERMS. All prices and Product orders are quoted and shall be processed in Canadian dollars. You are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund. Notwithstanding the foregoing, the Company authorizes you to make one electronic or paper copy of the information posted on any page of the Site provided that the copy is used solely for non-commercial, personal purposes and, in each and every case, provided that any such copy remains protected by all copyright, trademarks, service marks and other proprietary notices and legends contained on any such page of the Site. Please allow up to 10 business days for your refund to be processed. The Company will contact you if all or any portion of your order is rejected after your order has been placed or if additional information is required to accept your order. If you paid with a Gift Card, we will email you an electronic Gift Card. Returns of merchandise purchased with a Credit Card: Creating an online account will generate a new VIP account, but our system will automatically merge it with your existing account, If you create an online account using different information than was provided in the store, please contact. Address is located outside of Canada or the Continental U.S. will automatically be cancelled by our system. Rib Short-Sleeve Sweater With Square Neckline - Addition Elle. The Company may monitor the access to the Site (and any other of its websites) and other activities in relation to the Site (and any other of its websites) and may intervene in this regard. For greater certainty, and without limitation to the generality of the foregoing, by posting messages, uploading files, inputting data or engaging in any other form of communication to or within the Site, you hereby grant the Company a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use (including use for promotional and advertising purposes), copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit and otherwise exploit the content of your communications and any ideas or original materials contained therein, in all media now known or hereafter developed. You will find here everything you need to know about the reopening of our stores and increased protocols to ensure a safe shopping environment. Currently, acceptable payment methods include Visa, MasterCard, American Express, PayPal, and Apple Pay. An available sales associate will then bring your order to your car. The following items are excluded and cannot be refunded or exchanged (some for hygienic reasons): *We reserve the right to request valid identification prior to accepting merchandise for a return in-store. E-gift cards will be emailed or sent via text message immediately or on the delivery date selected. Curbside pick up is a safe and easy option to pick up your order without ever having to leave your car! Shipping costs will be automatically deducted at checkout from all eligible orders, after applicable discounts and before taxes. From the RCL Market item click on Contact seller about this item or Return item, A new window will appear. Please consult our return policy for more in-depth information. When the order is shipped, you will also receive a shipment confirmation email, including the shipment tracking number, which you can use to track you order on the Canada Post website. RCL Market items are carefully curated products that have been chosen to meet our customers' wants and needs. Limited time offer. Furthermore, you acknowledge that unprotected e-mail communications and other transmissions over the Internet are not confidential and may be subject to possible interception, alteration or loss. See additional details under Returns in store, Returns by mail are free if returned within Canada. Refer to the FAQ How do I contact a seller? for step-by-step details. You will then receive an email confirmation with the details of your refund once it has been processed! Please retain this email, as you will need the information to purchase online, or bring the email in-store to make an in-store purchase. Express shipping service is not currently available. Please note Customer Service cannot process a price adjustment for an in-store purchase. Exchanges can only be done in a Reitmans store. Standard shipping delivery usually takes between 4-9 business days for plastic gift cards. The link to the return policy can also be found in the Wish List, My Bag, the shipping page at checkout, the order confirmation page, and the Order Status page. Cookies may store a variety of information, including a unique user ID that can be used to track the pages of the Site you have visited and the number of times that you view a particular page or other item on the website, login or registration information, your preferences and your purchase history, where available. If you are under the age of majority in the jurisdiction in which you reside, your parent or guardian should use the Site on your behalf and you should not use the Site on your own or provide any personal information to the Company. This offer is not valid on previous purchases and international shipments. Once an order is cancelled, it cannot be reactivated or modified in any way. You hereby agree to indemnify, defend and hold the Company harmless against all claims, damages or liability resulting from breach of the foregoing. Offer is valid for first-time subscribers only. Use the return code provided by the store that sold you the item. Contact Who is Reitmans Headquarters 132 Bennett Dr, Gander, Newfoundland and Labrador, A1V 2H2, Canada Phone Number (514) 384-1140 Website www.reitmans.com Revenue $485.4M Industry styling appointment, Sign up to our emails and get a chance to win a $250 Gift Card. The link to the return policy can also be found in the Wish List, My Bag, the shipping page at checkout, the order confirmation page, and the Order Status page. Your browser's Javascript functionality is turned off. In the unlikely event an item, or items, from the order you placed at a store are cancelled, you will receive a cancellation email and be reimbursed through our head office for the original purchase price and the associated taxes. Cookies may store a variety of information, including, the number of times that you access a website, your registration information and the number of times that you view a particular page or other item on the website. With curbside pick up orders, a sales associate will meet you at the designated pick up area with your order in hand instead of you collecting it inside the store! To find a store near you, select Find a Store. RCL Market allows customers to benefit from a larger assortment of curated products to better meet their wants and needs. Nothing in the Site is to be interpreted as conferring a right to use the Marks or the material protected by the Copyright Act. Take advantage of our free in-store pick-up service for the ultimate in safety and convenience! The following items will not be refunded or exchanged: Reitmans reserves the right to request valid identification prior to accepting merchandise for a return. If your order consists only of in-store pick-up items, once your order has been picked in store, then your card will be charged. We ask that you please contact customer service to initiate any price adjustment requests. Returns Return Policy If you are not 100% satisfied with your purchase, you may refund or exchange your unworn item (s) within 60 days of purchase, with the original receipt or gift receipt and packaging. You can also select LOCATE ME, and the system will determine your approximate location. Once your order has been placed, we are unable to make any changes or modifications. Once your order is ready, youll receive a Ready For Pick Up email letting you know its time to pick up your order from your selected store. The link to the shipping policy can also be found in the Wish List, My Bag, the shipping page at checkout, the order confirmation page, and the Order Status page. Reitmans accepts the return of online purchases within 30 days from the date of purchase. Trademarks, logos and service marks (collectively, the Marks) displayed on the Site are registered or unregistered Marks of the Company or others, are the property of their respective owners, and may not be used without written permission of the owner of such Marks. Please turn it on so that you can experience the full capabilities of this site. Payment shall be made by any one of the payment methods available on the Site, which are subject to change without prior notice. Reviewers complaining about Reitmans most frequently mention customer service problems. Please note that as of now, only the person who placed the order may pick up the order. Please try again later! We offer different denominations ($25, $50, etc.) All Material must be solely for non-commercial, personal purposes and may be protected by applicable copyright laws. Reitmans Return Policy If you've changed your mind, it's not a problem. One-time use, in-store or online at Reitmans.com and Hyba.com. A one-time price adjustment per item may be claimed when the item (including items already being promoted at a lower price but excluding items sold as final sale) is sold at a lower price within 14 days of the date of the original purchase, subject to the applicable rules listed below. You will be refunded with an e-gift card and you will receive a separate email with the e-gift card details. Items purchased at Reitmans.com can be returned by mailing the items back to Reitmans (free of charge for Canadian orders) within 30 days of purchase. We believe every single outfit reveals . On the Place Order tab, verify that the information entered is correct and select SUBMIT ORDER to complete the checkout process. Were doing our best to answer all your needs during this time. For further details, please refer to our Return Policy. Enter the Order Number, the Billing Address Postal / Zip Code and the Email Address. Type in the Coupon Code in the Enter Your Coupon Code field below the Shipping Address and select APPLY. Valid online at Reitmans.com for a limited time. If you forgot to enter your Coupon Code in the shopping bag, you can still enter it on the Info/Payment tab. styling appointment, Sign up to our emails and get a chance to win a $250 Gift Card. Therefore, these items are excluded from the free shipping offers of Reitmans. This offer is not valid on previous purchases and international shipments. If your card does not have a PIN, it can still be used in store. You can submit a new order at any time however please be aware that there is no guarantee that the merchandise will still be available at that time. Ensure your item qualifies for return by mail Before returning items by mail, these conditions must be met: Items were purchased online and shipped to you within Canada. Please note stores cannot process a price adjustment for an online purchase. Only online purchases that were received by mail are eligible to be returned by mail. We combined all the size charts to be more inclusive; therefore,+ sizes no longer exist. You will be reimbursed on the same card with the description REITMANS HO CORRECTION MONTREAL QC. Please visit one of our stores for your price adjustment request. Take note that, by default, the option to use the same address for billing is already checked off. Under RETURNING CUSTOMER, type your email address and password into the corresponding boxes and select LOGIN. In-store & curbside pick-up is not available for RCL market purchases. You hereby agree to defend and hold the Company harmless against all claims, damages, liability, losses or expenses resulting from or related to your Material. Reitmans, close to you since 1926. You can use gift cards or a credit card to complete your purchase. When your return parcel arrives at our facility, you will receive an email. Although we're here to handle your every need when it comes to customer service, the seller is responsible for supporting all inquiries related to your RCL Market purchase. Receive FREE STANDARD SHIPPING on all orders of $49 or more, after applicable discounts, before taxes, shipping and handling, shipped within Canada. A one-time price adjustment per item may be claimed when the item (including items already being promoted at a lower price but excluding items sold as final sale) exclusion is clearly stated below is sold at a lower price within 14 days of the date of the original purchase, subject to the applicable rules listed below. "We now begin a new chapter in our company . Those who choose to access the Site from other locations or jurisdictions do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. A cheque will be mailed to you from Reitmans Canada Ltd. Limited timeoffer. You, therefore, consent to the Company using any such information or material provided, in whole or in part by any means or in any manner whatsoever, including reproducing, retransmitting or publishing this information or material or ideas, concepts or other information contained therein for the commercial purposes of the Company or the disclosure of your identity, in accordance with the Terms and the Companys Privacy Policy. Unless otherwise specified by official provincial authorities, you will have 30 days from store re-opening to return or exchange in-store and online purchases. The material on the Site is protected in Canada and in other jurisdictions by the Copyright Act and by virtue of the applicable international conventions and treaties. Sold by Reitmans and Sold and Shipped by (name of seller) is clearly indicated on the product details page and at cart checkout for each item. After receiving your order confirmation email, please wait for your Ready For Pick Up email notification. The Company cannot confirm the price of a Product until after you submit an order for the Product. Signing up for Reitmans emails while creating or updating your Reitmans account: By signing up to receive emails from Reitmans, you'll be the first to find out about: Events and New Arrivals, Promotions, Sales, Contests, Giveaways, Featured Collections, Fashion Tips & Trends. Their sizes include ultra petite, petite, tall, and 3X. For customers with an account on reitmans.com: For all customers, including those who don't have an account with reitmans.com: This happens sometimes. Plus, all new subscribers also get a 15% off code. Established in 1926 and headquartered in Montreal, Quebec, Reitmans is a retailing company, specializing in women's clothing including tops, pants, and career clothes. Valid on select regular-priced merchandise, while quantities last. After five (5) days if you still have not picked up your order, you will receive an order cancellation email. Please contact the seller directly. If you have a Coupon Code, you can enter it in the field labeled ENTER PROMO CODE and select APPLY COUPON. You hereby acknowledge and agree that any or all information and Material provided by you to the Site may be included in a database owned by the Company in which we have rights and interests, including but not limited to, the compilation copyright, and we reserve the right to use any information or materials you provide to us or that we obtain through your use of the Site to the fullest extent permitted by law. Please note that even if you have an existing VIP account in store, you still need to register to create an online account. If you did not receive an Order Confirmation Email, you can log into your account to view your order status history.