To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. Unplug the Ethernet cable from both devices. Wait for a text or an email for confirmation once the Full Fibre is activated. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. The LED will flash blue slowly. 18h07. Step 4. On the other discs you can use the Ethernet port to connect other wired devices to the network. Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. BT Hub 5 on 70 meg BB. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. Everything you need to know about BT WiFi disc. Find the best location for your disc using the My BT app's disc location checker. F. ollow the complete guide to double-check the disc's location: Step 1. Go to your nearest store or order a new shop online for new cables. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. You can then use the lan port on the remote disk to connect other devices to your network. Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. You can consider this method as the last resort, even if your Shaw modem flashing green. You can download the My BT app from the App Store or Google Play Store. Where should I install the Wi-Fi extender? Also, it's an impressive piece of kit on paper. Step 1. Your first disc will use the Ethernet port to connect to your hub (router). These settings can be varied if you first set up the device. Besides, you also update the useful information about this device from our post. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. Do BT Wi-Fi Discs work with other routers? Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. Besides, keep the BT disc away from other electrical devices. 17h39. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. Use the disc location checker in the My BT app to find the best location for your disc. Take a look at the video and information below about getting set up. The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). Plug in your Wi-Fi Disc next to your Business Smart Hub 2. 11-07-2020 If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. Open the Hub Manager by typing 192.168.1.254 in the browser. Yet, you can not do this if you use Premium Home WiFi. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. But if you cant move it, dont worry, your disc will work OK. Then, you connect the Ethernet cable's other end to the BT hub. You'll need to update your wireless devices with the new details. It's a pain having to move it and shift the settee to reconnect each time. 15h25. If you're still having problems, use our online troubleshooter. It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. Unplug the disc from the mains and plug it in at the preferred location. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. Wait until the LED turns purple, blinks blue, and then turns solid blue. 31-01-2019 Use the disc location checker in the My BT app to find the best location for your disc. The best spot is a clear space off the floor close to a power socket. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? 17-08-2019 Step 3. Take a look at the video and information below about getting set up. You can still set up your disc without it. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. Ask questions and share tips with other people 24 hours a day. Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. These easy steps will quickly have you up and running. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Re: Does BT Wifi disc require a physical ethernet connection to work? In the My BT app, go to Hub settings and select Update Wireless Network. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. 19h54. The light on your disc will turn red wait until it turns solid blue again before continuing. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? The LED is permanently red and the new disc doesn't appear in the app. You can then unplug it and move it to your chosen location. Another way you can use for BT Wifi discs setup is to use a mobile app. You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. When your disc light turns blue, unplug the power cable. You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. What is Complete Wi-Fi and how do I get started? 27-03-2019 If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. This will take you through the setup and suggest the best place for your discs. When the BT disc appears in blue light, the disc and hub are successfully connected. on on Connect it with the WAN port on the BT hubs back. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. I can't install an add-on disc. There's one in your Hub box. Youve found a great location for your Wi-Fi Disc. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. I can't install an add-on disc. Step 2. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. But if you cant move it, dont worry, your disc will work OK. Maintain the rooms temperature from 0 to 40 degrees Celsius. There's one in your Hub box. I just thought I'd ask if there was an alternative method to restore the connection. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. Use a needle or paper clip to press the factory reset button for about one second. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. on Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. Pair the complete WiFi disc to the hub again. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. 31-01-2019 Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. Once logged into it, tick the Mode box to choose Mode 1. First check the Ethernet connection from your hub (router). Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. In the unlikely event that a disc gets too hot, it will turn off automatically. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. Also, it is unable to receive a stable connection from Smart Hub. Step 5. You'll need to set up a BT ID to access the My BT app. You can do a location test with WiFi Disc, power supply, and phone. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. A quick guide on fixing BT disc flashing red. Also, placing it in a ventilated room more often is best. Is there another way to pair it without connecting to the router by Ethernet cable? On the other discs you can use the Ethernet port to connect other wired devices to the network. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. on 15h36. Tap Save to confirm the modification or change the settings. Then, navigate More and Your WiFi network and Set up New Disc in the app. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? on If you're an existing customer, you've probably already got one. Lets tell your customer service team about the situation you are encountering. On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. Setup Complete Wi-Fi (Black disc) without cable? Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. 3. When the light on the disk turns solid blue, it is connected. on on Wait for the color to switch to solid blue and turn off the device. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. How do I change the name of my wireless network? You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. You need to activate it by following the instructions in the email we sent you. When this process finishes, the disc will appear solid blue. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. Set mode 1 for the complete WiFi Disc instead of setting mode 2. My BT app has been intelligently updated to be your perfect Wi-Fi companion. 20h48. You can still set up your Wi-Fi Disc without it. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. The following simple steps will help you switch the mode 2 set to mode 1: Step 1. The range of the discs can vary significantly depending on the operating environment and the location. The light flash red and within a few seconds turn solid blue, You can now unplug the disc from the mains and plug it in at your preferred location in your home. Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). Running the WiFi Discs setup again is the next step you need to take. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. 01-04-2019 It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. What is Complete Wi-Fi and how do I get started? Set the Complete WiFi Disc Setting from mode 2 to mode 1. Now, if you face this problem, you can follow the detailed steps in our tutorial. Ask for support from BT team if you have issues. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. Then you can get connected and online straight away without your broadband being activated. @JimWooly21Thanks for posting and welcome to the BT.com community forums. 15h29. The next step is disconnecting the disc from the cable and moving it to a suitable location in your house. Step 3. Announcements, Guides & Community Updates. Full Wi-Fi only works with BT Smart Hub 2. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. I've sent you a Private Message with details on how you can get in contact with the mod team. A BT sales rep offered me a new contract that included the Wifi range extending discs. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. The best way to connect the hub and disc is to follow the instructions in the My BT app. In the My BT app, go to Hub settings and select Update Wireless Network. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. The best spot for your Wi-Fi Disc. You can follow internet usage, bill, and products of the UK companys extras. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. You'll need to update your wireless devices with the new details. Step #2: Power Cycle or Restart the BT Smart Hub. The Whole Home Wi-Fi range: In a few simple steps, set up and manage your Whole Home Wi-Fi system (sold separately) for amazingly fast, super reliable wi-fi in every room. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. If you're a new customer, we'll have created your BT ID when you joined. So I don't consider it to be a major issue. Restart is one of the simple and popular methods to help you solve technological problems. The extension will typically alert you if you are too near or too distant from the router. What does the orange LED on the disc mean? If it shows blue light, the location it tells you is excellent. Go to Advanced Settings and choose Wireless. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). 17-09-2019 You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. You can use the ethernet port on the disk to pair it with your hub. You can do this from the Settings menu or manually turn each disc off then on. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. The LED is permanently red and the new disc doesn't appear in the app. I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. Wait until the disc has cooled down before turning back on. You can manage your BT account without difficulty when using the My BT app. Hi@gibbylinkswelcome to the community and thanks for posting.
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