We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due. If you want to cancel by phone, youll need to call their customer support number at 44 344 477 0005. Kicking off your membership and the way we do things at PureGym, Everything you need to know inside and out. Please note that the reduced duration can affect the end of your contract. As such, if youre on a monthly payment schedule and your next payment is due within a few days, youll need to wait until the payment rolls over to cancel. select 'Your Profile', then 'Freezing or Cancelling' and follow the instructions to freeze. To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. If you are looking to keep better track of your subscriptions and bills, download Nova today to begin your financial wellness journey. If you have any questions or if you have any complaints, please contact us. Your PIN number / Access Device (defined below) can only be used by you: Your PIN number / Access Device is issued solely for your use, as your membership is personal to you and only covers your use of a gym. No, a time stop without cause of 1-3 months per year is not cumulative. By continuing to use this website, you consent to the use of cookies. You have access to a wide range of training classes, including cycles, legs, bums. First cancel the additional subscription that you no longer want, giving notice to the end of its term. As per our Terms and Conditions, when cancelling a fixed term membership, you are entitled to a refund of 50% of the remaining days of your membership. Note: This does not apply to public holidays. Send us an e-mail with the RE: "Termination" to. Here is a complete guide on all the different steps you can follow either in person, by phone or through your bank app. You can also multiple access from 2 to additional gyms near your study, home, or work. PureGym withhold the right to amend or remove this offer at any time. To transfer your home gym, headto yourMember's Areaand go to Packages and Upgrades. Is There A Way To Cancel PureGym Membership Online. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. That depends on the specific offer. Yes, you can pause your membership with or without cause. Manage Settings you can get in touch with us via social where we will aim to respond as quickly as possible. Your email address may have been stored in our system more than once. USE CODE: SAVEHALF. Our registered VAT number is 165 8808 68. Hurry, ends midnight! You will still be charged the normal Core price for the month you have Plus for free. You can also speak to someone at the front desk and tell them that you would like to cancel your membership. In the MYPUREGYM online customer centre you will find all the information about your membership. If you're a PLUS member, freezing is included as part of your membership! Longer time stops are also free for Premium/Unlimited Members. USE CODE: SAVEHALF. Hurry, ends midnight. This can be removed during exercise. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY . Tell them that you want to cancel your gym membership. You will receive the conformational notification after your membership cancellation, and this cancellation process may take 4 working days almost. Offer is not valid at PureGym South Kensington and PureGym Clapham. To cancel online, go to https://www.puregym.com/contact/ To cancel over the phone, call: 03444 770 005 Meet Emma, your Best Financial Friend. Following are the methods that you can use to cancel the PureGym membership. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. Children over the age of 16 are not allowed to use the Gym on their own. Available at open clubs only and exclusions may apply. Fixed term student memberships can be terminated early by contacting PureGym Member Services, and you will be refunded 50% of the remaining membership period. Each month thereafter, your monthly payments will be taken automatically - on the same date and from the same payment card - unless you decide to freeze or cancel your subscription. Bitte berprfe dein E-Mail-Postfach und erhalte Neuigkeiten, Aktionen und Gutscheine per E-Mail. You can also use an online form . Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to an induction session, bookable online. Price will increase automatically to price specified on join page after this. If you dont already have an additional subscription, you can purchase one additional subscription or the All in One. Depending on the remaining term, you can pay an extra fee for the upgrade. The easiest way to cancel your PureGym membership is through the online cancellation process. 5. Heres how to freeze it: Scroll down to Freeze Your Membership and select this option. With over 280 gyms, youre free to pick and choose according to what suits your location best. The house rules contain all regulations and guidelines which must be observed in the studio by our members. Just log in toyourMembers Area,select 'Your Profile', then 'Freezing or Cancelling' and follow the instructions to freeze. Your invoice will indicate the individual items with duration. You don't have access yet? You can only freeze for a maximum of 3 months, over the course of a year (from your very first freeze!). Get in touch with our Member Services Team at[emailprotected]and let them know youd like to cancel. Please note that you cannot train with us with an open debt claim. Up to 50% off a PureGym membership If you buy a qualifying plan, you can get up to 50% off a PureGym membership. Please try to switch browsers or press F5 (Fn-Ctrl-F5 or Ctrl-F5, depending on your PC) to refresh. Select the "Your Profile" tile and then "Freeze or Cancel" 3. We will then process your cancellation. Have you submitted a workout credit voucher (pause)? This does not include monthly memberships. People go for cancellation when they are not using the membership anymore. Head over to your profile by clicking on the "Your Profile' button. This means youll be able to access your gym at restricted times of the day when you pay a lower membership fee. Generate the Qualicert form for health insurance refund, Request a workout credit voucher (time stop), View all exclusive discounts for our members. You shall be entitled to cancel your daily membership the earlier of: (1) 14 days after the date of purchase; or (2) the day before the date on which you selected your daily membership to activate. The ticket number serves as proof of the submitted cancellation. The easiest way to cancel your PureGym membership is through the online cancellation process. Lastly, you can cancel directly through your bank, although you will have to wait about 4 days for the back to take action. Whether youre moving or transitioning to a home gym setup, cancelling your gym membership can seem daunting. The content of the message should tell them that you are terminating your agreement with them as well as the date of termination. However, the email address can be changed at any time by an employee in the studio. As a Premium/Unlimited Member you can cancel your membership up to the last day of your current term. Select Your Profile and then select Freezing or Cancelling. Can you cancel your PureGym direct debit? Melde dich jetzt online an. 2009-2023 Pure Gym Limited (1.2.32402-SPT-272-Rc69905 0EGG) Registered in England No: 6690189 Reg. Once your free trial is up, your membership will be automatically activated, and you will be charged monthly. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. All you need is a personal chip, which you will receive in our clubs for a fee of CHF 20 after signing the contract. Please refer to the GTC for the cancellation terms and conditions for monthly memberships. Please contact the Member Administration Department for personal advice. You can then register your membership directly in the studio. How do I cancel my Direct Debit monthly membership? Choose the Freeze or cancel option. 4. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). If youre within that period, youll have to wait until the next month to cancel. Log in to the Member's Area. Step 4: Select whether you would like to freeze or cancel. may mean there is a small amount added on to your next payment to cover your days in the gym for the rest of that month. In that case, you cannot resume your workouts until you have paid your membership fee. Children between the ages of 14 and 16 who are working out at PureGym must always be accompanied and supervised by a parent or legal guardian. Accessibility is unrestricted, and you can join the gym at any time that suits your routine. Further, that you will advise us immediately should your circumstances change. You will need to log in to the members area and select Your Profile. You can also go old school and talk to the person at the front desk to communicate your intentions or send a formal letter declaring the termination of your contract. It will take up to 14 days for your national access to be put in place. To do this, please log on directly to MYPUREGYM Important: If the email address is no longer up-to-date, it is not possible to order a new login for mypuregym to change the email address. You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. You can get a new membership card at any time at the club for a fee of CHF20. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. From there, you will be able to cancel your monthly membership. How do I cancel my PureGym monthly membership. To officially cancel, you need to do so four days before your next billing period. You will receive a renewal invoice in the last month of your current membership. The best way to do it is by cancelling online or making use of their customer support. You can bring a friend for free every Saturday and Sunday without any time and frequency restrictions, but only one friend per visit at a time. Yes, you can stay in control, any time of day. Hit the Login option available on the top right corner of the screen and provide the necessary details. Time stops with and without cause shall be granted only upon the submission of an application form and payment of a service fee of CHF 25.00 (no fee shall be charged to Premium/Unlimited Members). It is a chain of homely health clubs, and the number of health clubs has reached 294 in 2020. Have a look at the cancellation and refund policy. Log in to the Member's Area. Hurry, ends midnight! You are responsible for keeping your PIN number / Access Device secure and confidential at all times. We use cookies to give you the best possible experience on our website. But despite all the features some people are not satisfied with their services and want to cancel the membership. the October or recent 50% off offers. Clients cannot transfer their guest passes to anyone else nor transfer to another date once the date has been selected. Yes, as long as the primary member has the extras included in his/her service package. Yes, your membership pause period can be extended. If your home gym is no longer convenient, you can transfer your membership to a different gym. Your PureGym registration options are as follows: Children under the age of 14 shall not be granted access to the PureGym fitness club. Therefore, it is not possible to bring babies and children under the age of 14 with you. Go to your Members Area, select 'Your Profile', then follow the instructions to freeze. The rest of this article will discuss PureGyms cancellation policy, how to cancel your membership, and how to avoid overpaying when you cancel. I decided to cancel the direct debit as I also have another membership elsewhere and emailed them to cancel. In England, following the latest advice from the Government, members are encouraged to wear a suitable face covering while in the gym (except when exercising). Members with annual membership can pay the amount in the club (except for Bern Lorraine) or by invoice within 20 days. New puregym can't cancel membership Gone puregym can i bring a guest where. Please check the date and year on the confirmation of termination carefully. Offer is only available at selected gyms and cannot be used elsewhere or exchanged for cash. A monthly charge is applied if you freeze your membership. However, after 14 Days, PureGym will refund 50% of the pro-rate amount. We cannot guarantee the ongoing availability of each benefit. Please make sure that your email address is always up to date. If youre planning on returning to PureGym in the future, you can pause your membership instead of cancelling it. Before going to know, How to cancel PureGym membership? This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process. We are a company registered in England and Wales. Cancel the direct debit with your bank and give 4 working days to your bank to terminate the membership. You can apply for a time stop with cause for the following reasons: You can apply for a time stop via MYPUREGYM. In this article, we'll walk you through exactly how to cancel your PureGym membership step-by-step. You did not receive a confirmation email? Thats why you can log in to yourMember's Areausing your email address and PIN to update and change whatever you like. You cannot, however, freeze a fixed term membership. A joining fee will apply. Please contact the MV (Membership Administration Department) if you did not receive this email or visit FITNESS ON-DEMAND. A service fee of CHF 25.00 will be charged to Core Members. Or check out ourHelp Centrefor commonly asked questions. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. The freeze will be applied from your payment date, so make sure it is added at least 3-4 working days before this date. Read more If the gym you are moving to is a different price to your current membership it will mean your next payment will be different to account for the change being made mid-payment month, well send you an email to confirm the change and the payment amounts after youve completed it online. It has reached over 1 million registered members because of its fantastic facilities. Please note that you can request a change of gym no earlier than two months after the start of your contract and no more than once a year. PureGym Plus members can freeze their membership for up to 3 months in a 12 month period at no cost. USE CODE: SAVEHALF. If youd like to add this option when joining, select the PLUS membership option. These bolts include sport water, massage chair, priority booking classes, and body composition scan. For members with a monthly membership, the amount for the additional subscription will be debited from the credit card on file with mypuregym.swiss one day after your purchase. 1. proven method to better manage your money. They can visit the PureGym Vitality membership page for details of all eligible gyms and to find their nearest centre. 1 pass per person, per month. Join our thousands of subscribers who are getting smarter with money. Is Pottery Barn Performance Fabric Worth It? We may not have received your payment in our account before the invoice was sent. All the health clubs are monitored by real-time TV linked by the security team and ambulance services. Rolling monthly memberships can be cancelled at any time, and multiple gym access is available to purchase. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. In addition, your current membership lists all booked options which are covered by the fitness fee. When you join us, you'll be charged for your first month and a joining fee (subject to change). However, if you no PureGym is a people gym chain in the UK, offers affordable membership plans and access to state-of-the-art equipment and facilities. If I email them & pay today I can get it back to 20. Each payment made is not refundable under any circumstances. To change back, head to your profile section and change your membership back, Offer is only valid to members on a direct debit membership, PureGym withholds the right to amend this offer at any time. Go into your profile and select whether you want to cancel or freeze your membership. If you're cancelling within 14 days, the full pro-rata amount will be refunded. If you would like to request a change of gym outside of this policy, please contact our Membership Administration. Step 1 Log into the Member's Area linked here. The email address on the contract differs from the email address entered. 1 pass per person, multiple passes may be cancelled without warning. If you are within 5 days of your direct debit being due, you'll need to wait until the direct debit is processed before being able to cancel online, or you can cancel your direct debit with your bank. If youre changing your bank details well need five days notice before your next payment is due. Complete the steps which follow to fully confirm your membership cancellation. Then please generate your password on the left side with your stated email address. Guest passes can only be used at the trainers home club. Thats why some organization is providing health club services. You just have to log into their website, visit the members area, and select Freezing or Cancelling. Then you can purchase the additional subscription you want. You can book a Live Group Fitness course via APP or MYPUREGYM. Follow the step by step process below. Call pure gym and tell them you accidentally cancelled the DD. Any passes set for redemption after this date may be cancelled without warning. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. No, that's not possible. Have you registered for an Off Peak membership and want to enter the studio after 2 pm? So how do you cancel your PureGym membership? Currently, this change cannot be made on mypuregym.swiss. You can start using the additional subscription once you have completed the purchase and received confirmation. 2. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. Please contact an employee in your club directly within the promotion period. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date. They will ask you the detail about your PureGym account and also related to your payments. There may be occasions where we have to close all, or part of, the gym of which you are a member. Will My PureGym Free Trial Auto-Renew Into A Paid Subscription? Are you looking to cancel your PureGym membership? When cancelling your PureGym membership, there are two things you need to remember: the type and amount of notice you must give. If you still want to cancel, select "Freeze or Cancel" in the members area after logging in and follow the cancellation instructions. Multiple passes to the same client may mean your 5 passes per month will be cancelled without warning. Scroll down to Cancel Your Membership and select this option. If you still want to cancel, once logged in select 'Freezing or Cancelling ' and follow the cancellation instructions. Response times may vary during our busy periods, weekends and bank holidays. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0FRS), Registered in England No: 6690189 Reg. If the email address is no longer up-to-date, it is not possible to order a new login for mypuregym to change the email address. PureGym is a private company in the UK founded in 2009 by Peter Roberts. Your membership will be activated on the date you specified, running till midnight of the specified date. No, the time stop option of 1-3 months per year for Core or Premium/Unlimited members is not cumulative. Your membership options youre in control! They can even help you set up a new direct debit system without affecting your account and membership. You will be entitled to all the rights and privileges set for the Type of Membership chosen. Student fixed-term membership discount is based on the cost of standard monthly (Core) memberships. Upgrade, change your club, amend payment details and much more bylogging in to the Members Areausing your email address and PIN number. You can work out in all PureGym clubs only at the standard rate. Step 1: Log onto your account on their website - https://www.puregym.com/login/ Step 2: Visit the profile section Step 3: On the profile tab, click on the option titled Cancel Your Membership Step 4: Select whether you would like to freeze or cancel. Upgrade, change your club, amend payment details and much more by, using your email address and PIN number. You cannot transfer this daily membership to anyone else nor transfer to another date. If you are looking to upgrade your membership there maybe an admin fee charged at the point at which you upgrade. These conditions are specified in your membership terms. R961ROP 5 yr. ago Same thing happened to me. Member Benefits will be made available in the member's area which can only be accessed by Together members. When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). What we will do if we think your PIN number / Access Device has been misused: Should we believe that your PIN number / Access Device has been used by another individual or individuals we may (in our discretion) decide to conduct an investigation. Please click directly on the selected vacancy. They'll then be able to re-join PureGym using their Vitality membership. Response times may vary during our busy periods, weekends and bank holidays. When you join PureGym on a monthly membership, you'll pay for your first month and a joining fee, when you register. Step 3 Scroll down to 'Cancel Your Membership' and select this option Step 4 Follow the instructions to cancel If the online cancellation option is unavailable to you, please cancel directly through your bank. Unfreezing before the original end datemay mean there is a small amount added on to your next payment to cover your days in the gym for the rest of that month. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. See GTC. If you are willing to cancel the PureGym, first contact a member.services@puregym.com and tell them that you want to cancel the membership. Keep scroll down and find the Membership cancellation option. After all, many subscription companies try to manipulate you into staying with them as best they can. Yes, all members can pause their membership for 1 month up to a maximum of 3 months per year without specific cause. This can be due to several reasons: Of course, another person can also pay for your membership. Speaking to someone directly can be a good idea to avoid confusion and simplify the cancellation process. will puregym be open tomorrow will puregym be open on monday will gyms be open on funeral day will gyms close on 19th september If you are a fixed member and want to cancel the membership, follow the steps listed below. Your responsibility for anothers conduct: If we have reasonable grounds for believing that you knowingly provided your PIN number / Access Device to another individual or individuals, or allowed unauthorised entry following your entry to the gym (Known as tailgating) in addition to our rights referred to in paragraph 4 above, we may hold you responsible for the conduct of the individual(s) while on our gym premises, and liable for any loss we suffer as a consequence of that conduct. Just log in to your Member's Area using your email address and PIN to update and change whatever you like. Select the "Your Profile" tile and then "Freeze or Cancel"3. You will get a refund if you cancel within 14 days of initially applying; however, if you apply and immediately activate your membership, then you will be fully refunded minus any membership you already used. You can upload your application there. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Search another category. When people shift their residential place far from the gym location, they have to cancel the membership. Read all the instructions given and confirm your cancellation. If something else comes up: Please contact your club to reschedule or cancel your appointment. When people want to spend their money on some other site, they may also cancel their membership. Freeze only applies to monthly memberships and will start from your payment date. Please observe the notice period stipulated in your contract. Vielen Dank fr deine Newsletter-Anfrage. To cancel a rolling monthly contract, you'll need to cancel your membership at least four working days before your next payment is due to stop the payment being taken. PureGym Ltd reserves the right to end any promotion without warning at any time. If you are cancelling within 14 Days, the full pro-rata amount will be refunded. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. Free passes have no resale value and cannot be exchanged for cash or any other product or service. If your payment has already been taken or requested, your membership will remain active for the month and will cancel on the next payment due date - no further payments will be taken. If so, youll only be charged for 50% of the bill. Step 1: Log onto your account on their website https://www.puregym.com/login/, Step 3: On the profile tab, click on the option titled Cancel Your Membership. Verwende dazu beim letzten Schritt im Webshop den Promo-Code: FIT10. We will be happy to reactivate your contract. Lower membership price charged for specific amount of months called out on join page. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. Please check your contract with the corresponding comment field. If we do so we will: (a) inform you, via email, that we believe your PIN number / Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in paragraph 4 below. PureGym also offers very attractive standard rates. Primarily it has cardio equipment, muscle strengthening, and weight training classes for free. For Off Peak memberships, access is granted daily until 2 pm. For example, if the Core price of your home gym is 20.99, you can use other gyms at that price or less. Please be aware this must be actioned at least 3 working days prior to your payment date. Offer cannot be used in conjunction with another offer. Our clubs have a check-in system with a turnstile. Otherwise, you'll be billed for another month. Get your Core for CHF 10 or Premium for CHF 20 in your first month. You can receive a new Friend ID at the club for a fee of CHF 20. Core or Premium/Unlimited 12 and Core or Premium/Unlimited 24 subscriptions always start on the first day of the month. Log in to the Members Area of your account. Follow the step by step process below. How to Cancel eMeals and Refund (Step by Step), How to Cancel HelloFresh and Refund (step by step).