in some cases it may be possible to resolve your complaint without the need for a full investigation. Thats a 25% decrease in the number of calls required and makes up the majority of repairs being reported. The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. Answer to selected security question. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Hackney residents are being encouraged to complete a survey to help inform the Council's future housing plans.The survey will help inform the new housing strategy which will set out how. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. hackneycouncil - YouTube Reserve your place here. A new small temporary exhibition at Hackney Museum looks at Hackney Health Emergency, a successful people-led campaign to save St Leonards Hospital in Shoreditch from closure in 1983-84. You can find the latest information about which schools are affected, where and when we know them, on the Hackney Councils website, at education.hackney.gov.uk/school-closures. Browse the rails and use your token currency to exchange for new preloved items. 55% of repairs being reported in the service now do not require a call. All jackets, childrens coats, gloves and scarves are welcome. The dashboard shows how many repairs are being reported, what type of repairs are coming through, and if the report needs a follow-up call or resulted in a resident- booked appointment. Examples of immediate repairs include: We will attend an emergency repair within 24 hours. The overall customer satisfaction with how the Council handles repairs calls was 70.3% for the period July 2021 to July 2022. Request a repair Before you start To request a repair for a communal area, please call customer services 0208 356 3691. ! It sets out the challenge for all institutions to focus on what needs to change in their systems, structures and culture. Celtic FC Foundation has a historical connection to London, and the East End in particular, that dates back many years, and continues to the present day. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. PO Box 4771 The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. View map, The Lighthouse Select a security question. This became Hackney council's first digital service to successfully pass the Local Government Digital Service Standard assessment. I am asking anyone who reads this to think more deeply about what institutional racism is. 'We're sorry': Hackney Council apologises after pandemic repairs The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. Over the last 12 months the Council has been unable to access properties to carry out requested repairs on 3,395 occasions. There is nothing poorly defined or political about it as a concept and we cannot let another generation down by ignoring or dismissing it. There are separate processes for: You can also write to us or telephone using the contact details below. 2008 - 2023. Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition. Coffee and hot drinks are free if you bring your own mug. Funding has also been confirmed to refurbish the public toilets in Clissold Park, to resurface the 3G football pitch in Haggerston Park with a surface that doesnt require rubber crumb infill, to explore new uses for the old paddling pool area in Clissold Park and to introduce new air source heat pumps to provide heating for a number of parks buildings, which will reduce running costs and the buildings impact on climate change. This only appears at ground level and is usually seen by a damp patch above the skirting board, penetrating damp is generally caused by a problem with the building, allowing rain water to penetrate through into the home. We havea duty to ensure that anyone working for the Council in a public facing role must be able to converse at ease with customers and provide advice in accurate spoken English. These acts of reuse help our community and reduce waste. 1m will be also dedicated over the next three years to making sure paths in parks are up to scratch - ensuring that the boroughs parks remain accessible to all. A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. You use the token to get items. We spoke with users, both residents of the borough and the Hackney Repairs Team, to understand their experiences of using and working Report a Repair. An emergency is defined as something which could cause danger to someones health or safety or cause serious damage and destruction to property. This scheme is delivered in partnership with Forest Recycling Project. Data Controller: Hackney Council Link to Data Controller's privacy notice: Here. Your Service Charge Number is nine digits long beginning with either 228, 229 or 299 a. Chats Palace Arts Centre- A play based on the life stories of older and younger members of the Windrush generations, developed by local artists, families, schools and elders. This work took four weeks. Some damp is caused by condensation leading to the growth of mould which appears as a cloud of little black dot and has an unpleasant smell. Damp and mould in privately rented properties, inspecting all reports of damp and mould within five working days, setting up a dedicated hotline in our repairs contact centre to speed up getting issues of damp and mould reported. An appropriate officer from the service area will investigate the complaint fully, the service will reply to your complaint in writing within 10 working days or the amended timeframe we previously discussed with you. Join, Hackney residents can try reusable nappies for free by, Services to help you reuse, share or trade items, suitable electronic and electric play items, Stoke Newington Library, 182 Stoke Newington Church Street, N16 0JL, Dalston CLR James Library, Dalston Square, E8 3BQ, Stamford Hill Library, Portland Avenue, N16 6SB, Shoreditch Library, 80 Hoxton Street, N1 6LP, Homerton Library, Homerton High Street, E9 6AS, Hackney Central Library, 1 Reading Lane, E8 1GQ, sustainable living, waste prevention, and circular economy, second-hand clothes, furniture and paint shops with, furniture upcycling and upcycling showcase, demonstrations on how to repair your electrical items, everything you need to know about reusable nappies, interactive activities about food waste and compost, including feely boxes with items inside to guess by touching, observing our worms live and making a paper pot and planting a seed in it to take away, Ferris is the Zero Waste App for giving and getting once-loved items for free. The donation period for March 2023 is between 1 and 29 March 2023. The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. If you own the property, please see our leaseholder contact details page. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. It can affect roofs, doors, ceilings and walls and unlike rising damp, can happen at any level, cold bridging is where due to the design of the building there are specific cold spots created, for example a concrete floor extends out to an external concrete balcony, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. If youre a council tenant, you can use it to report: If you own the property, you must report a repair via telephone. When we started working with Hackney, the vast majority of repairs were reported by phone. Fixing the repairs backlog Sign in Sign in with Google. Damp can cause mould on walls, furniture and on clothes stored in cupboards. Please sign in with your Hackney email account. The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. Find out how to tackle damp, mould and condensationto avoid damage to your homeand your health. Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. Hackney Council on Twitter Your repair responsibility depends on whether you are a tenant or leaseholder. ". If you detect a leak you should contact our repairs centre on 0208 356 3691. Email:info@housing-ombudsman.org.uk, English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint.