We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. In my early 20's I moved from small town USA to small town Germany. We finally booked Thailand with Mat and could not have been happier. She kept in touch regularly with us and was very helpful in explaining everything. I wrote them a three page letter that was never acknowledged. Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! We are delighted to hear how well Mat and his team handled everything for you. Audley Travel Review - Which? Our trip could not have gone more smoothly! 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia Really? They never called or communicated with us in any way. We will definately use them again in the future. Once again, Audley Travel remains the gold-standard of holiday planners! Thank you Mat, thank you Audley. This rating has improved by 10% over the last 12 months. I will pass this back to your specialist and their manager. Or perhaps embarking on a serene river cruise along the Nile or Mekong? We spent over $60k with Audley and they simply did not deliver a carefree, stress-free experience. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. Once in Bali, everything was seamlessly organized. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. We have the emails from our agent promising a refund and yet we did not get a full refund. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. Dear ThomasThank you for taking the time to share your great feedback with us! The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. However, after landing in New Delhi Audley's Indian business partner was in charge and we encountered numerous problems: unsatisfactory hotels, some of them truly horrible; communication problems . However, for the fees paid the trip felt packaged and not custom. Dear Mrs StephensThank you for leaving your review. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. AUDLEY TRAVEL - 21 Photos & 10 Reviews - 77 N Washington St, Boston, Massachusetts - Travel Services - Phone Number - Yelp Restaurants Home Services Audley Travel 10 reviews Unclaimed Travel Services Closed 10:00 AM - 5:00 PM See hours See all 22 photos Write a review Add photo Review Highlights will certainly be using Auley again. And we were informed that the room we switched to was much less expensive than our original room. A trip through Western Australia allows you to seamlessly blend delectable food, vibrant wines, and abundant wildlife experiences. What would you like to experience? If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. His knowledge of Australia and experience booking past trips there was a big advantage for us. I have already recommended Audley to several people, and know that when we plan a trip again we will be in perfect hands with Audley. Hi TimThank you for taking the time to share your kind comments with us. I hope overall you had a wonderful holiday, it is as you say, a great destination! Just returned from a 6week tour of Australia and Singapore. 2023 Trustpilot, Inc. All rights reserved. You could even opt for a thrilling swim with marine iguanas in the Galapagos. The Itinerary was Huge for twelve days. Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! Tailor-Made Tours, Luxury Vacations & Safaris | Audley Travel How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? We met other Audley travellers who were equally delighted with their trips. Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. Best regardsAudley Travel. I can highly recommend audley. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. Nepal is a very special place, we loved it. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! Thank you so much for your feedback, it is great to hear you have had a wonderful trip to Australia and Singapore. We are quite fussy with our travel plans and yet nothing was too much trouble. Covering all seven continents, let us show you how you can see the world with Audley. Audley Travel have been around for quite a number of years, so imagine they are doing something right. We were told that a refund of $402 will be made to the card used to pay the final balance and this was not completed either.11)From ******** neither the driver who took us to the airport nor the young lady who escorted us at the airport contacted us at any time. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. recommended to friends for future bookings, Hi LGWelcome back home! We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Audley Travel has an overall rating of 3.8 out of 5, based on over 355 reviews left anonymously by employees. We had a wonderful trip! And their emergency call number team has no control once there is a problem and each time you call you get someone different so there is never any one person keeping tabs on your trip. }8)Upon arriving at ************ I was told we would have a view of the crater. We arrange trips to more than 80 destinations throughout the world and across each continent. There are much better people out there. We've had some brilliant holidays with Audley but the latest one planned is hard work - for us. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For information on positions and how to apply, please visit our travel careers website. Audley Travel Reviews - 2 Reviews of Audleytravel.com | Sitejabber We did not get what we paid for, and we are due a full refund for this. Interested in a career in travel? Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. I returned last month from Japan and Vietnam. Nothing could be further from the truth. Both associates I dealt with were fantastic at their jobs. In this case, it sounds like perhaps the services we offer were not a great fit for you as an independent and experienced traveler. Great companies such as Tauck Tours offer all inclusive week in ****** ($1072 per day) with tipping for drivers and local guides, lunch and dinner with wine in superb restaurants included. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. After several communications they offered a refund of $2,105 which does not come close to what they owe us. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. Through these conversations we know that the success of every trip can only happen when everything runs smoothly, and were proud to offer an award-winning level of service thats grown a community of like-minded travel enthusiasts many of whom travel with us year after year. And so it proved to be!Malcom W our representative was excellent! Companies can ask for reviews via automatic invitations. We will be using their services again. Hi AnantThank you for sharing your kind comments with us. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest and didn't want to spend our money there. Responsible travel is part of Audleys DNA. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. Due to the pandemic, we changed our holiday dates and destination three times. Covering all seven continents, The world your way shows you how you can see the world with us. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. My husband and I recently used Audley Travel for a trip to Australia and New Zealand. Audley Travel | Better Business Bureau Profile We tailor our itineraries based on our clients requirements and our expertise, so it is disappointing to read the elements which did not live up to expectations. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! It was full of useless information, but lacking in facts that I needed. We are owed refunds for the failed arrangements as well as the horrible experiences we encountered that was their responsibility. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. Once again, Audley Travel remains the gold-standard of holiday planners! We finally booked Thailand with Mat and could not have been happier. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. Audley Travel flagged this review for containing harmful or illegal content.Read more. Here are 8 tips for writing great reviews. Trustpilot is assessing this review in accordance with our flagging process. Critical information about hotels or transportation for example was spread out over multiple documents. We highly recommend this travel company. We ended up with 15 minutes at the end of the day versus 2 hours in the early part of the day and a distant walk by ********** versus going to **********. Best wishesAudley Travel. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. We immediately sent pictures to Audley, but we were stuck with the wrong room.