Aspen Dental: Reviews, Complaints, Customer Claims | ComplaintsBoard Carolyn Bryant Donham, a central figure in the Emmett Till case, died this week. 4/13/23 I had an appointment at Aspen Dental for 830a. I right away headed to Aspem Dental where it was done. We decided to use savings for this to avoid huge interest charges. Smile anytime. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Share your photos and videos with others to prove the truth of your words. Aspen Dental has issued a refund via my debit card. I then noticed things like a $135 Oral B toothbrush and called Aspen Dental back and they told me on the phone that those were things I did not have to pay for and that I would be receiving a refund of $170. It is their job to actually deceive their dues-paying constituents. First, they added items to our bill that we didn't ask for- $40 toothpaste, From Business: Aspen Dental in Hilliard, OH is open for all appointment types. A week later once the permanent crown had arrived; another technician had difficulty sealing the crown to ensure a comfortable bite alignment. Our practices are committed to treating patients with the compassion and respect they deserve. The last time I went in to get an adjustment on my tooth, it took all of 5-8 minutes. I truly cant believe this company. The refund request must be submitted within 90 days after insert of final denture or hard reline. Resolved. The refund request must be submitted within 90 days after insert of final denture or hard reline. 7 complaints closed in the last 12 months. After talking to my insurance, they said that they never received a claim in June, and had never asked for xrays from Aspen. My next (unnessary) appt. Notice, I said served in Lake County, because thats what we did. Dr. Laura is friendly and gentle. I called Tamara back at Aspen Dental Abingdon Maryland and told her that she lied and that you don't need that to process a FREE EXAM claim.. she then told me that if I come back to aspen dental abingdon Maryland that going forward I would need to give them my social security number because they only email claims, not fax or mail them.. and the exam is now actually a FREE EXAM! She asked to try another adjustment once again. BBB is here to help. The dentists and staff at Aspen Dental offices around the U.S. provide access to high quality, affordable dental care for millions of patients, the Syracuse-based company said. Talk about being held up! I asked about pill form antibiotics and was told "No, Absolutely Not!!! Product_Or_Service: Dental Work At Aspen Dental, by the time a patient knows they've got problem, the dentist (s) may have already moved on, along with much of the office staff. If a patient in a traditional private practice has an issue with any of the work done, there is typically a face-to-face discussion with the dentist and/or the office manager. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, Everyone at the Utica Aspen Dental office is very friendly and nice. I would Aspen Dental to update my balance to show $0 due. Business response. Aspen Dental - be weary and do your research. So I had to leave the dental chair to go to the front desk and make an appt. I had a tooth extraction and then had lower dentures made. They carefully measured my, I am trying to trust other people, but cant. Aspen Dental Refund Processing in Syracuse, NY She started going there and said they did a really good job and so I started, WOW, What a terrific dentist. Excellent!! 2 weeks went by I called ***** and they told me to wait until the end of the billing cycle, that was May 2nd and still have not received the refund. Being billed after billed and paid through insurance. **************** was not present at this time so another dentist (**********) attempted; however I immediately declined any further treatment once he dropped the crown on the floor when attempting placement. So nothing so that was a loss of $40 in gas and $40 in wages. As with most other Aspen dental obligations and promises, the refund hasn't been issued as of today, 10 days later. I got a phone call from their staff while I was at work telling me it was an Orthodontic consultation and it would cost 437.00 I said no way I never agreed to that it was supposed to be a cleaning and a filling and that my wife told me two visits for the cleaning. This crown had a hole in if from the lab thus requiring another scan. Keep corporate management to a minimum. Well guide you through the process. TO: Owners of Aspen Dental office Causeway Blvd, Brandon, Florida Drumlins Dental Arts Dentists Oral & Maxillofacial Surgery Website 23 YEARS IN BUSINESS (315) 446-6477 2217 E Colvin St Syracuse, NY 13210 33. Based on the eligible charges applied to me so far, I should have had a credit balance of $726.60 with Aspen Dental. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I have document stating 3-5 days. She is an angel. (does it range from severity? Just today I received a call from a collection agency for the $212.00 from 2009, I called Aspen and they told me it had been in collection since January 2010, I had never received anything from a collection company informing me of this. I asked for a refund of the overpayment of 30 in office visits and 495 for the crown and was threatened that I would be charged ***** for the temp crown if I want a refund. Well, $7, 000 later I have an ill-fitting upper denture. Assistant Office Manager Job Schenectady New York USA,Dental I then used my original dentures until my next scheduled visit. Never address the reason the appointment was made which was for to have a tooth pulled and partials made for upper and lower teeth. Final thoughts: For me, it has always been about becoming the best dentist I could be. I had chipped tooth. Desired outcome: This nightmare is finally over, and we can put this matter behind us for good. Aspen Dental New Patient Forms - Fill Out and Sign Printable PDF For now I will give them another chance. Contact Us | Aspen Dental Its a practice-builder to do so. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, From Business: Aspen Dental in Cicero, NY is open for all appointment types. I plan to fight, but looking at the thousands of billing complaints I don't have much hope. Dora) for the replacement partial rec'd recently, which is the difference of $900.00. ASPEN DENTAL - WILLISTON - 15 Photos & 34 Reviews - 62 Merchants Row -10), then click OK. She said she will put a hold on collection of my account and send it to my insurance company again. MISSION: ? I called and explained that I paid already and should not owe anything. I conceded, got the root canal but now Aspen Dental is withholding both treatment and money when requesting a refund. In October 2021, I get a **** from a collection agency saying I owe $95 to Aspen Dental. Now they have sent $663 into collections, This debit is not legitimate! Thats another truth no one wants to face. So, I am not whole.They benefited from the work. FRONTLINE is a registered trademark of WGBH Educational Foundation. lower, they were defective and they had to make another pair on 07/31/20,then they were defective, then on 01/25/21 they had to make another pair and these are defective clasp are breaking off in my mouth this is very dangerous. Explore dentures. maybe a break in price for putting my teeth back in or free. This lack of perspective is a weakness throughout the profession. I will only accept a full refund of the 525 for overcharging and for the crown that I will not be getting there as a satisfactory resolution. Exemplary patient, From Business: Dental Billing Service & Accounts Receivable Management with accuracy, expertise, efficiency, & resultsyou get paid FAST. So now I am left with a lower denture that does not fit. So no the original complaint was not resolved to my satisfaction as the Aspen Dental owner reached out to me at all. I had multiple conditions that had ravaged my teeth. and it to quite a while to fix it. Explore Till's life, murder and legacy through the 'Un(re)solved' project. This garbage presented by Aspen Dental devalues dentistry. Refund Policy for Patient Accounts with Credit Balances and NO Future be ready to get more. I would like Aspen Dental in *************, ** to be investigated for insurance fraud. On Sept 20, 2022 I had a core build up in prep for a crown at the ****, ***** location and was charged and paid $610.00 (495 for crown, 85 core build up and 30 for 3 office visits). February 27, 2019 Dental Patient Refund Letters: Step 1 Run Your Reports Send dental patient refund letters with every patient refund check. I also got a 140.00 toothbrush handed to me, not asked and billed forI took back and explained he knewmy situation of no money and you hand me this without even asking? The temporary crown fell out on the first day. Pain has a way of making people see things differently, and it changes priorities. A class-action lawsuit accuses Aspen Dental, one of the nations largest corporate-dental chains, of illegally owning dental practices and of deceiving patients. Cost to get your teeth cleaned? At Aspen Dental, by the time a patient knows theyve got problem, the dentist(s) may have already moved on, along with much of the office staff. All claims for refunds get kicked to corporate, in Syracuse, NY. Video instructions and help with filling out and completing Aspen Dental New Patient Forms. Aspen Dental seems to be targeting a gay demographic here. I asked for a call back I never got it and she was never in the office when I called several other times. They checked my insurance and said it was covered. Our staff understands the importance of educating, From Business: Our mission is to provide state of the art dental care to our patients with excellence, compassion and integrity. At the beginning of the denture process, there is a "try-in . Increases your cash flow, At our practice, we are dedicated to providing the finest dental care to the members of the Jamesville community and its surrounding environs. Dentists tell their patients the truth, and do their best to help them. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! 600.00 which was set up on a payment plan. I finally told the lady that if I received another call she would hear from my attorney. Thats a set-back for the patient and for dentists trying to help their patients, while making a decent living. Two months of enduring ongoing inconveniences and incompetence and I've still gone untreated due to their refusal. All claims for refunds get kicked to corporate, in Syracuse, NY. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, Aspen Dental in Auburn, NY is open for all appointment types. Aspen Dental Management, Inc. (ADMI) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Sent to finance lady, of course they said the most expensive package was best for me. I have tried calling Aspen Dental and can not get through on the phone. I am writing to you in hopes of resolving the absolutely absurd teeth cleaning bill that your office charged me for. Throughout this process, the owner of the . Aspen dental is very cunning and dishonest. Note that complaint text that is displayed might not represent all complaints filed with BBB. I can not finished treatment with Aspen Dental because they dropped me as a client. a lower denture that fixs. Still no call. With dentists and specialists to support your entire. See details. Aspen Dental form, generate your personalized digital signature in a few fast actions, and streamline your workflow without the need of leaving your browser. I claimed bankruptcy a few months after that. My bite-line had to be re-scanned and another crown ordered. Aspen Dental | Complaints | Better Business Bureau Profile It was very painful. Aspen Dental reviews & complaints Aspen Dental Customer Support Lowest Rating 209 Resolved 1162 Unresolved 15% of 1371 complaints were resolved File a complaint Table of contents Share Complaints Contacts Resolved "overcharged - Refund Request" Resolved "Denture care after teeth extraction" Resolved "Upper restoration to open my bit I wa." The girls in the office as well as the office manager Lisa are extremely helpful. Work done went bad in less than a year. I went to Aspen because the commercials make it look like a pleasant experience. My experience here has been wonderful. The' 'dentist' got really mad, told me there was nothing wrong with it. i tried to ask a couple of questions and her reply was short, uncaring and un professional. Account_Number: XXXXXXXX. This is what corporate wants to keep in a cage. When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. I had four appointments; the first one was a new patient evaluation, the second one was for a cleaning. I had caps/crowns or whatever they are called on all my top teeth. The hygi, Everyone at the Utica Aspen Dental office is very friendly and nice. In the Account Module, double-click on the claim. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. (Not a refund requested from an unsatisfied dental patient). This tactic of evade and avoid has become a pattern with Aspen Dental. They did X-rays and an exam and scheduled a date to fix it. Even had a girl call for a quote with her still the same price. This complaint was posted by a verified customer. They have even answered and hung up on me. My name is wayne, I wrote the above article. She started going there and said they did a really good job and so I started to go. What is Ric Size? Updated November 28, 2017, Baseball, Statistical Truth, and the Return of History, A Baseball Fans HoF Ballot & Rationalization, Extended Play 2019-21: Primary Colors & Bonus Tracks. In the Claim, click This Claim Only. Even when you are sending a check back to a patient who has requested an over payment. His parents and paternal grandmother and I, We drove all the way from Utica filled out paperwork waited one hour to be told that eight other patients were ahead of us. I paid the amount in full using a Kaiser Gift Card of $75 and my ***** Credit Card for the remaining $320. When stupidity is allowed to run amok in dentistry, there are consequences all down the line. Nothing fools them. This case is still being worked. ), My front tooth is coming out what is the cheapest way to fix, Do Not Sell or Share My Personal Information. $598. Desired outcome: Enter any needed check information and enter the payment amount as a negative . They said that they were waiting on the insurance to settle the bill, and that we would receive a bill til they did. My new dentures were still uncomfortable. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I allowed Aspen dental to talk me into getting the other things, but never again. I used care credit after getting approved for credit line increase. if there were any other issueshuh? I expressed my displeasure at having to leave with a loose partial but was told repeatedly that per the dentist I have to schedule an appt. They should have at least tried to get me in but they didn't want to. We broke it down, and I agreed to have about $3, 000 of the work done. In my opinion I was treated by techs who didn't know what to do. As I stated, this is the second time this has happened. The first payment a mistake was made. Pay real dentists what theyre worth, and let them run their offices. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. Thank you, All the dentists speak perfect english with no accents, which is very hard to find when looking for a dentist. This will surely increase the credibility of your complaint. The Aspen Dental network is committed to breaking down barriers to care. This should be illegal. After a week or so, I noticed that one of my upper teeth that they did a filling on was feeling weird. As a matter of policy, BBB does not endorse any product, service or business. Now its in collections. I would like to get my permanent ones put in and hope they wont keep falling out the cost for this was $5,524.40. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. the office girl says she will call back and doesn't to make appt two times. Only the most-profitable dentists, in the best locations, with the best skills, teams & equipment can stay above this fray. Wrong. I have been in so much pain, I REALLY need help.
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