I had asked them to not drop bundles of singles from a worker's shoulder onto the . Submit a complaint and get your issue resolved. Thanks for your lovely feedback! Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. Submitting a response indicates a willingness to work with customers to make things right. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. This form will not work unless you enable cookies. !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. We will not put up with our elderly relation being treated like a nobody. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. No, Stonewater Inc does not offer a senior discount. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. I'm not happy with the outcome. 0000065964 00000 n I called Stonewater and they sent a supervisor out the next day. Enter a zip code and get matched to businesses near you. trailer No point in giving you details as the family has decided to move out our relation. Good bye. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. House was handed to me smoothly. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. Give us a call, or request a free quote today. Answered all questions and price was very good. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For more information, visit our website at www.stonewater.org. I would highly recommend them. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They were venting from one bathroom to the other bathroom. Stonewater continue to put the rent up but do not improve services. You must do this within 15 working days of our response. Been going on for months.Just had her on the phone in tears. For more information, visit our website at www.stonewater.org. Hi Steve, I'm sorry to hear this has been your daughters experience. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We'll be happy to hear from you. He came bake later and fixed the dryer vent and left. Find out more about these on Estate services. 0000008478 00000 n One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. Bloody awful. There is mould now in airing cupboard ( where leak started) and also mould in downstairs cupboard where the water is constantly coming through ceiling and wall. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. To tell us your thoughts, please complete the following, 2 minute survey. 0000012248 00000 n I told him this is not acceptable. The CCP will then meet and make their recommendations within 5 days of their meeting. We use dedicated people and clever technology to safeguard our platform. We undertake some works throughout the year to keep where you live in good shape. Date of experience: April 18, 2023 Reply from Stonewater That housing provider was shocked at the rise and called it '' unneccesary.'' Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. - Hani. Then they removed a 4-inch vent cap that was where my dryer vented through the attic. The bid was all typed up and professional looking but was $1,100 higher than the offer we took. You can view our dissatisfaction/complaints policy here. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. Im really great full and massive thank you for you both. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. Hope this helps. I told him that that is bath vents, not my dryer. This review was chosen algorithmically as the most valued customer feedback. Please visit this page for more information. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! I'm an L&G customer. All the staff were friendly and helpful. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. Please bear with me. Verification can help ensure real people write reviews about real companies. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. I had two-bathroom vents that vented into one of the wind turbines. We never leave a job unfinished, or a customer unsatisfied with our level of service. I had really good experience. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Modern slavery and human trafficking statement. He went into the attic and saw the vent ducts that need to be tied in correctly. %%EOF 0000014031 00000 n ComplaintsBoard.com is a leading complaint resolution website on the Internet. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . There was no instructions on how to read meter, even agent was not quite sure. . endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream Dealing with ASB is a very complicated and often time consuming process, which we know can be frustrating at times. May 03, 2022 3:24 pm EDT. Glad to hear that we've been able to support you. You can read our current self-assessmenthere. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. 0000000832 00000 n Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. 180 0 obj <>stream 0000006695 00000 n I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. Here are 8 tips for writing great reviews. I ask him if Stonewater had said who was paying for it. The only time stonewater will contact you is if you don't pay your rent ironic hey? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Family owned & operated. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Could not have gone better. Georgia explained to me everything step by step making sure that everything is put in place. 0000007295 00000 n Your name * Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. Great Job . I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. Give us a call, or request a free quote today. Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! Copyright Stonewater. I never received another call. I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. He said he would turn this in. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. I opened my attic staircase one day and noticed that it was extremely hot. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. Contact ; Community Homes: 702 531 3000 . They agreed to remove the ridge vent and put the wind turbines back, which they did. Firstly I went over 6 weeks with no hot water and heating. I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. The Customer Complaint Panel who are they and what do they do? We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. We'll be happy to hear from you. ~ Matt. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. startxref Used them three times already. Family owned & operated. 0000092214 00000 n We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days.
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