We also ask that customers practice social distancing when waiting to board or exit our ferries. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. How do I change/obtain my password to log into my profile? Our Nantucket Terminal has only a few parking spaces for use by our customers. SSA senior managers also found themselves explaining the cancellation policy for ferries after last week's storm. You may also use your name instead of a license plate number and for other information necessary to make the reservation. In compliance with the Maritime Transportation Security Act of 2002, we have developed and implemented certain policies to assure the security of our terminals and vessels, as well as the safe sailing for our passengers and crews. Although the Steamship Authoritys larger ferries will generally have sufficient capacity for all passengers who wish to travel on a particular trip, if the Steamship Authority determines that the vessels carrying capacity will be reached before sailing time, passengers traveling in vehicles with reservations have boarding priority over both passengers traveling in standby vehicles and walk-on passengers. Steamship Authority @SteamshipMA 2 Jun 2021 Customers are currently unable to book or change vehicle reservations online or by phone. The reservations may be made in either your own name, or in another person's name. The Steamship Authority (SSA) board authorized the purchase of a third offshore supply vessel with the aid of federal funding to supplement its aging fleet on Monday, November 28, according Please consult the Customer Handbook for eligibility requirements. Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? The use of all ticket books is restricted to no more than two passenger automobiles, with common ownership and registration numbers that are electronically recorded at the time of the ticket book's issuance. It is your responsibility to operate your vehicle whenever it is moved under its own power, including driving it on and off the vessel. The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. The Steamship Authority has waived rescheduling and cancellation fees and will continue to honor existing reservations at terminals. How many people will be traveling? The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. From there, follow the instructions in this guide:eNews and Travel Alerts. We do not accept passenger reservations for those traveling on any of our passenger/vehicle ferries, as these generally have sufficient capacity for all passengers who arrive to sail on a particular trip. One caution: do not underestimate the length or height of your rental vehicle, as that could result in the forfeiture of your reservation. Are there any ferries that I should avoid traveling on? What do I do if the parking lot does not have an entrance or exit gate? Generally, 20 or more individuals must travel together as a group in order for the individuals to be eligible for a regular group fare. Where do I park if I am not traveling with my vehicle to either island? We have a house on island and take the Steamship fast boat to get to Nantucket. Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure. Do you offer digital tickets that travelers can buy in advance of arriving at the terminal? and correct. Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. Yes, lower excursion fares are available mid-September until mid-May of the following year. Ferry Schedule. Yes. (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. Please read below the Crocker Inn rates, deposit and cancellation policies: RATES. However, they will be transported only on a space-available basis. According to the Steamship Authority, "Up to five transactions (one-way or . Can I travel with my vehicle between Woods Hole and Martha's Vineyard without a reservation? If desired, you may temporarily designate up to three of your Headstart reservations as transferable reservations. Does the Steamship Authority have any security procedures? Do any passengers have priority in boarding the ferry? If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. Are the Steamship Authority's ferries accessible for passengers with disabilities? A new reservation confirmation (with the same reservation number) will be issued for any change made to a reservation. 508-477-8600. Steamship Authority route code is 72. If made within 21 days of arrival a rain-check for full amount, less a 10% service charge, will be issued if the room can be re-rented for entire period. All passengers and vehicles must be at the dock and ready for boarding at least 30 minutes prior to scheduled departure. How do I access SSA's invitation for bids, https://www.steamshipauthority.com/2019coronavirus. Policies, Forms & Information Welcome to the Steamship Authority's Downloadable Forms page. Home. Summer and Fall 2023 Vineyard Operating Schedule Report, Freight Tariff MDPU No. Tickets are valid 2 years from date of purchase. During the summer months, we recommend you arrive 45 minutes to 1 hour prior to the scheduled departure time, as passenger capacity may be reached on popular sailings prior to departure. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. Port Jefferson Antique and Garden Weekend BOGO Round Trip Walk-On Special. Further changes will incur a $10 fee per change. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. Passenger reservations are not needed for our traditional ferries to Marthas Vineyard and Nantucket. For your convenience, all shuttle buses have bike racks, capable of accommodating two bikes during daylight hours. 02557, (508) 693-0125 How do I enroll in the Preferred Profile or the Preferred Excursion Profile program? To access the SSA's news, including Board Meeting Summaries and Meeting Notices and Agendas, please visit the About section of our website and navigate to the News link. That way, you'll have time to park in one of our off-site parking lots. Generally, these fares are available only to residents of Martha's Vineyard or Nantucket who are traveling with vehicles registered on either Island. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. Fare increases are based upon the vehicles length over 17 feet. Customers who are required to return to the terminal at a particular time are not guaranteed travel on the next scheduled trip, as we generally will require more standby customers to return to the terminal than can be accommodated on the next trip. If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." A bike shuttle bus is available every day throughout the summer season. We may refuse to move a vehicle that cannot be loaded onto or unloaded from a ferry under its own power if, for example, the loading of the ferry may be unduly delayed, or if the appropriate equipment is not available to tow, push or transport the vehicle safely. Can it be towed onto and off of the ferry? However, they will be transported only on a space-available basis. This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 457-7275 (PARK), or tuning into 1610 AM on your radio. 72-hour notice is required for groups of eight and larger. You will be prompted to enter your email address and security code. Write a Review. What is the Steamship Authority's Headstart Reservation Program? The Steamship Authority reported that a "team of IT professionals" has been working to assess the impact of the cyber attack. In the event that you do not remove your vehicle within the time period for which the parking charges have been paid, you will be required to pay all additional parking charges due before you can remove your vehicle from the lot. Visit our website at www.steamshipauthority.com, and then log into your profile account. S.2361 192nd (2021 - 2022) An Act relative to municipal equity in Steamship Authority operations I have a vehicle reservation for a particular sailing. If you wish to receive our Travel Alerts, such as trip delays or cancellations, via Text Message, visit our website at www.SteamshipAuthority.com/email_lists. The Steamship Authority is not responsible in any way for the operation of the customer's motor vehicle. Refund: Cancellation notice must be received by the Authority at least 14 days in advance of the schedule departure (or at least 24 hours in advance of the scheduled departure for a 20ft or greater commercial vehicle reservation). However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. Parking for the first calendar day (or portion thereof) is free, but thereafter, you must pay parking charges for each subsequent calendar day or portion thereof that your vehicle is parked or stored there. A stock photo of a ferry entering Nantucket Harbor. What happens if I miss the trip for which I have a reservation? Reservations not changed with one hour's notice can be used to travel standby that day only. Note: in response to COVID-19, passenger tickets are now good for two years from the date the ticket is sold. Total $ 20.00 Other Payment Need high-speed ferry tickets to or from Nantucket instead? Please obtain a confirmation of your appointment with the details of the appointment (see below). 60 0 obj <> endobj Does the Authority have a wait list for reservations? Noah Asimow. A regular non-commercial automobile fare is for the transportation of the vehicle only. Click here to manage your travel alert preferences. To enroll in either program you will need to fill out the appropriate application and submit to the Reservation Office or Ticket Office by the end of the year. Can I change or cancel my high-speed passenger-only reservation? "The Steamship Authority is continuing to work with our team internally, as well as with local, state, and federal officials externally, to address Wednesday's incident," representative Sean Driscoll said in a . What is the Authority's Preferred Space Reservation Program? Pets are welcome on board our ferries. We sell multi-ride cards for passenger travel on our traditional ferries to Nantucket and Martha's Vineyard which significantly lower the fare on a per-ticket basis. . You may change or cancel your reservation in person or by telephone during normal operating hours (or at any time on our website). Can I bring a firearm or other dangerous article with me on the ferry? Generally, 10 or more individuals must travel together as a group in order for the individuals to be eligible for this student group fare. Responses to Public Comments Received Regarding the Preliminary Report on the Feasibility of Providing Freight Service between New Bedford and Martha's Vineyard, 4. 70 reviews of Steamship Authority "The Steamship Authority, Lifeline to the Vineyard. We offer the lowest fares and the most frequent daily departures for . 48 hour notice required on all cancellations or rescheduling. If you have moved, you can change the address on your profile, but it will not change the reservations that are already booked. 228 Palmer Avenue Falmouth, MA . We have to be pretty consistent about this: Once you book your trip with us we hold the spots you have reserved. How do I sign up to receive SSA's travel alerts via text messages? Four experienced Steamship Authority deck officers licensed mariners responsible for safety and navigation aboard ferries will not be reporting for duty this spring, potentially affecting the summer operating schedule, general manager Robert Davis told the boat line board of governors Monday afternoon. Can children travel on the ferries unaccompanied? These PDF forms may be viewed with Adobe Acrobat Reader . Advance reservations are required for all vehicles and can be booked online, by telephone or in person. Vineyard Haven, MA Here you will find applications and program information available Do I need a reservation for my motorcycle or bicycle? Due to COVID-19, we have extended the time period in which customers can use a passenger ticket or vehicle reservation. If you have a vehicle reservation, you must be at the departure terminal and ready for boarding at least 30 minutes prior to your scheduled departure, with your reservation confirmation and proper identification readily available. You can also purchase passenger tickets for our high-speed ferry by visitinghttps://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A. In addition, all. This special fare may not be used for commercial or business purposes in either direction. Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. Steamship Authority communications director Sean Driscoll confirmed that was true more than 2,000 people tried to book their summer 2022 car ferry reservations just as online registration . Are there any restrictions on the use of the 10-ride high-speed ferry ticket books? 2021 Summer and Fall Operating Schedule Report - Appendix C Part 1, 4c. 1 Cowdry Road No. I am traveling in a rental car. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. The fare does not include transportation for the vehicle's driver or any other passengers. All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. How does standby work on the Nantucket route? Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. Certain changes are not subject to the above restrictions. For information about our 10-Ride Ferry Pass cards which includes the town-mandated embarkation fee and can be used by multiple people on the same trip or to learn about our Lifeline cards which does not include the town-mandated embarkation fee and can be used by one person per trip, click the link below: https://www.steamshipauthority.com/lifelinecard. This standby slip contains a telephone number and website link where you can access the terminal's current vehicle standby status as well as the date and time that you should be at the terminal. Preferred Space reservations may be used for both segments or either segment of a round-trip originating on one of the Islands, or for a one-way trip originating on one of the Islands. Our daily parking rates vary depending on the time of year and the location of the parking facility. Bourne Briefs. The Steamship Authority Reservations & Information (508 . It will not affect the reservations booked prior to the change. CANCELLATIONS: If made 21 days* or more prior to arrival the full amount, less a 10% service charge, will be refunded. Are there any restrictions on the use of Preferred Spaces? In fact, we encourage customers to make such reservations, especially during the summer and other popular times of year, as the high-speed passenger-only ferry between Hyannis and Nantucket often reaches its capacity during those times. I have a disability. Do I need to have a written confirmation of my reservation? Passengers traveling without a vehicle may purchase their tickets using our eFerry digital ticketing website at app.steamshipauthority.com or at our terminals on the day of sailing. Yes. For information on how to purchase Woods Hole/Falmouth parking permits, please call the Steamship Authoritys Parking Lot office at (508) 548-5011, ext. One person in the group must be designated as the individual responsible for picking up the groups tickets and for coordinating all other aspects of the groups travel. Yes. If your last name has changed, you can make the change to your profile. Are there any special precautions I should take while riding on the ferry? In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. This means that we have not yet completed loading vehicles for that trip and boarding this vehicle will not otherwise affect the loading of the vessel. When the Iyanough's schedule is set to expand next month, the Steamship has opted to cancel the last trip of the day to and from Nantucket - meaning the 7:30 p.m. departure . Due to COVID-19, we have extending the time period in which customers can use a passenger ticket or vehicle reservation. Those who arrive later than 30 minutes before the scheduled departure may still be boarded at the Terminal Agents discretion. After the completion of the Headstart Reservation Program, the remaining spaces for periods during our summer schedules are placed into the pool of spaces available for reservations by the general public. Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at formsubmit@steamshipauthority.com. You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. 1. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; Meeting Notices, Agendas & Minutes; Doing Business with Us; Freight Customers; . From there, enter your cell phone and choose your preferences. Is anyone eligible for a discounted fare? Does the Steamship Authority have any policies to assist individuals with disabilities? Passengers are not allowed to bring alcoholic beverages on or off a vessel except for beverages that they are transporting as personal baggage in unopened containers, which may not be opened while the vessel is underway. No matter what boat you take, it usally takes 35-45 minutes side to side. At our discretion, the reservation may instead be valid only for standby travel on the following day. Do I need to pay the fares for my passengers at the time I make my vehicle reservation? What happens if I lose my parking ticket? Navigate to the About section and click on the Policies, Forms and Information page in the drop down menu. Owners are required to clean up after their pets. The Steamship Authority has done a tremendous job in doing what they can to mitigate the noise issue, Malkin said. 02543, (508) 548-3788 Our computerized reservation system has a wait list capability. Reservations cancelled at least two hours before the scheduled departure will be fully refunded. Oak Bluffs, MA What happens if I simply do not use my high-speed passenger-only reservation? Available Preferred Space may be reserved as follows: Travel between Nantucket and Hyannis: At the Nantucket Terminal, reservations can be booked in person only beginning at6:45 am on the day prior to the island departure date; or online or by calling our Mashpee Reservation Office beginning at 7:30 am on the day prior to the scheduled sailing. All passenger areas of the following vessels are accessible by elevator for passengers with disabilities: the M/V Eagle, the M/V Island Home, the M/V Martha's Vineyard, M/V Woods Hole and the M/V Nantucket. Steamship Authority: Purchase Tickets Choose your route Martha's Vineyard Nantucket Fare -1+ -0+ -0+ See reservation and credit card policies. Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. Is parking available at your Woods Hole terminal or Hyannis terminal? The Steamship Authority matches reservations by those three criteria. MV Times As the summer season steadily approaches, the Steamship Authority faces the possibility of. If you are unsure about of the number of passengers who will be traveling in your party, you may want to pay the fare for the vehicles driver only and purchase additional passenger tickets upon arrival at our terminal. If the reservation date has already has been changed one or more times, you may change the reservation again only upon payment of an additional $10.00 charge. The Steamship Authority was hit with a debilitating ransomware attack early Wednesday morning that reverberated across operations for the lifeline to the Islands, crashing the website, halting vehicle reservations and crippling internal communication systems. Once you arrive at the departure terminal, our employees can verify that you are the person for whom the reservation has been made. hbbd``b`$X-`]$X@D([bM_@ @y.Hzb0o8XD=F@#C_ U Cancel Block. Book online at www.steamshipauthority.com using your computer or any mobile device. But they've urged the board that ultimately decides which ones to pick to reject movie references and submissions like "Ferry . We can provide you with towing/pushing services, where an employee and a vehicle (such as a tow motor) tows or pushes your vehicle onto or off of a ferry at the time of the vessels loading or unloading. Can I transport or consume alcoholic beverages aboard the ferry? Please note, our high-speed ferry service to and from Nantucket is seasonal, and generally operates from April through the end of December. Blind passengers are also eligible to travel for free with proper identification from either the Massachusetts Commission for the Blind or a similar agency from another State. Martha's Vineyard and Nantucket Steamship Authority has been the target of a ransomware attack that is affecting operations as of Wednesday morning. Travel between Martha's Vineyard and Woods Hole: A portion of the available Preferred Spaces are sold beginning at 7:30 am seven days prior to the island departure date, and the remaining portion of the available Preferred Spaces are sold beginning at 7:30 am on the day prior to the island departure date. Although we consider campers to be commercial vehicles, we have established special commercial vehicle fares for certain vehicles such as campers. ;z MB3 i&O!|R+M aY Thus, if an individual leaves the Island on Friday, January 1, he or she must return to the Island by Sunday, January 31, in order for his or her return excursion-fare ticket to be valid. Other individuals who are eligible for discounted fares include individuals with disabilities with Steamship Authority Transportation Access Passes and legally blind passengers (together with their helper or companion).
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