To display the NetExtender Profiles screen, start NetExtender and then press the options or menu button on the smartphone and tap Profiles. On a computer, log in to http://mySonicWALL.com. If the problem still exists, obtain the following information and send to support: The version of Dell SonicWALL SRA NetExtender Adapter from Device Manager. She was using it fine 2 days ago and then yesterday it all of a sudden quit working. I ran the NxCleaner.exe program (as an Administrator). When finished configuring the proxy server settings, tap OK. To change your password when prompted by NetExtender, perform the following steps: 1. Reset her credentials and try again. 5. She should not be doing the typing. Click Ok in the Trusted Sites and Internet Options windows. Navigate to Device Manager and check if the Dell SonicWALL SRA NetExtender Adapter has been installed successfully. To filter the log by type of entry, go to Filter > Level and select one of the level categories. You do have the screenshot above from user kab343. When NetExtender is installed, you may be prompted to restart your device. DragonsRule wrote:Is this a laptop, so the user can take it to another ISP connection to test? ISP claims no other changes were made and they don't block anything at modem level, What didn't change: no configuration on sonicwall were changed, 1. create new user at location A sonicwall, 2, connect to location A from other locations across internet (read: different ISPs), 3. connect to location A using different computers from different locations across internet. Since I couldn't then and still cannot login to their modem, I can't tell at this point if they've replaced their equipment or not. To manually configure NetExtender proxy settings: NetExtender provides three options for configuring proxy settings: The NetExtender log displays information on NetExtender session events. Mobile Connect is compatible with SRA and is a free download from iOS and Android (4.0+) app stores. NetExtender provides three options for configuring proxy settings: Automatically detect settings - To use this setting, the proxy server must support Web Proxy Auto Discovery Protocol (WPAD)), which can push the proxy settings script to the client automatically. Then the user can no longer browse the server. If you chose to allow the system to generate the PIN, the display then prompts you to accept the generated PIN. Click OK to update the settings. I'm calling ISP back - the last guy had no idea what he was talking about probably. 2. Dell SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. Change directory to where NetExtender is installed. The next screen shows the connection. For LDAP accounts you have to change them in AD (both user login name and user login name pre 2000), We use local user names and they are already all lower-case. Are there means to check if modem is indeed in a bridged mode without logging-in? I remoted in to her PC with GoToAssist and I tried stopping and restarting the service - that didn't work. Right click the NetExtender icon in the system tray to display the NetExtender icon menu and click Disconnect. That also rules out my home network (2nd hand UniFi AP 1st gen and MikroTik router) Workaroundfter some googling and research I've discovered that the SonicWall Mobile Connect software is the replacement of the discontinued SonicWall . The NetExtender Android client is supported on rooted smartphones running the following versions of the Android operating system: The NetExtender Android client is compatible with any Dell SonicWALL SSL VPN firmware version that supports the NetExtender Linux client, specifically: As new features are added, users must install the updated client to access all the features supported by the new firmware. The error started occurring after our ISP have upgraded the speed at that location or so staff at location claims. To add a site to Internet Explorers trusted sites list, complete the following procedure: 1. Download and install SonicWall NetExtender that is available via SonicWall.com. Select the Show NetExtender Routes check box to see routes. Incorrect username and password can cause these issues on SonicWALL NetExtender. I remoted in and made sure that all the settings were correct before she logged in. Open MMC and click File then Add or Remove Snap-ins. Launching NetExtender Directly from Your Computer. NetExtender Connection Scripts can support any valid batch file commands. I really don't think it has anything to do with drive names in use to be honest. I guess I thought these other locations were connecting to a main office. Secure Mobile Access 8.1 is the final version that has Mac NetExtender support. Open source Java Virtual Machines (VMs) are not currently supported. Dell SonicWALL SSL VPN supports NetExtender on Linux. Then you would know the issue has to be with the Sonicwall.IP conflict? The IP address of the last SSL VPN server you connected to is displayed in the SSL VPN Server field. Configuring Profiles, Preferences, and Proxy Servers. To display NetExtender options, start NetExtender and then press the options or menu button on the smartphone. 2. - I don't follow what you are suggesting.I tried creating a completely new local user on the sonicwall in question to no avail. Click the icon to display NetExtender options. Have not tried it in safe mode with networking. The installer will ask if you want non-root users to be able to run NetExtender. It just passes signal over to your device and lets your device handle everything.What is the IP of the Sonicwall? 2. The Local Device Name Is Already In Use. Use Windows Explorer to find the directory path where NetExtender is located. Install SonicWALL NetExtender 10.2.315 using an MSI. To launch an application enter a command in the following format: 9. Installing and Using NetExtender for Windows Mobile. 9. For example, to launch Microsoft Outlook, enter the following command: C:\Program Files\Microsoft Office\OFFICE11\outlook.exe. You may need to restart the service, possibly by turning the phone off and on again, or you may need to re-install NetExtender. RichardMcF Newbie Restart the ISP router Ipconfig /flushdns ipconfig /release ipconfig /renew You will now have the ability to control the service status, and the fix should persist through reboot. An i386-compatible Linux distribution is required, along with Sun Java 1.6.0_10+. Sonicwall is on the latest Firmware. 7. It's so weird. Also, a balloon icon in the system tray appears, indicating NetExtender has successfully installed. The Packet Monitor Feature on the SonicWall is one of the most powerful and useful tools for troubleshooting a wide variety of issues. We've had same provider upgrade speeds at multiple other locations with similar equipment and had no issues with SSL VPN. 7. When NetExtender completes installing, the NetExtender Status dialog displays, indicating that NetExtender successfully connected. Yes. Select one of the level categories, in descending order of severity: The log displays all entries that match or exceed the severity level. You can uninstall in these ways: To view options in the NetExtender system tray, right click on the NetExtender icon in the system tray. Welcome to the Snap! 20. This field displays 8080 by default, but there is no standard listening port for a proxy server. For example, if the server name is engineering, the printer name is color-print1, the domain name is eng, and the username is admin, the command would be the following: net use LPT1 \\engineering\color-print1 /user:eng\admin. To view the routes that NetExtender has installed, select the Routes tab in the main NetExtender window. Check with your administrator to determine if you need to manually check for updates. I've never used it that way, so I'm not sure. For more information on batch files, see the following Wikipedia entry: http://en.wikipedia.org/wiki/.bat. To have NetExtender automatically connect when you start your computer: Select the appropriate connection profile from the drop-down menu. To display the Remove this profile, Remove selected profiles, and Remove all profiles options, press and hold the NetExtender Profiles screen. Users can access NetExtender in two ways: For supported browser releases, see the latest Dell SonicWALL SonicOS 6.2.1 Release Notes. To select a virtual link speed to report, select either the Report the underlying network speed to OS radio button, or select the Report a fixed speed radio button and designate a speed. This topic has been locked by an administrator and is no longer open for commenting. Sonicwall NSA2400; f/w sw_nsa-2400__eng_5.9.1.8.sig; Netextender (various versions attempted), When trying to connect to one of our NSA2400s, Netextender (CLI and GUI) produces an error: "Authentication failure: Connection failed. Users may enable or disable Framing and Caching optimizations using the check box under NetExtender Protocol Settings. Check that the user has administrator privilege, NetExtender can only install/work under the user account with administrator privileges. The scripts can be used to map or disconnect network drives and printers, launch applications, or open files or Web sites. The Local Device Name Is Already In Use. mentioning a dead Volvo owner in my last Spark and so there appears to be no To view the NetExtender Log, go to Window > Log. If not, set them to automatic start, reboot the machine, and install NetExtender again. If an older version of NetExtender is installed on the computer, the NetExtender launcher removes the old version and then installs the new version. 2. I had NetExtender 10.2.309 installed. To use NetExtender on a Linux computer, perform the following tasks: 1. In the Save profile drop-down menu you can select Save name and password (if allowed), Save username only (if allowed), or Do not save profile. It's the same issue. To open a Web site in your default browser, enter a command in the following format: 11. All rights Reserved. If you chose to generate the PIN yourself, type a PIN into the PIN field and again in the second field to confirm it. Note Users can click the Advanced Network Properties button to make adjustments. To open the NetExtender user interface, pull down the notification bar and tap NetExtender. Under NetExtender Client Address Range, select Use Static Poolfrom the drop down list. Tap Remove all to remove all profiles from the smartphone. This topic has been locked by an administrator and is no longer open for commenting. End the task; this will stop the service. Type the IP address of the proxy server into the Server field. If One Time Password is enabled on the Dell SonicWALL SRA appliance, the One Time Password prompt is displayed. When NetExtender becomes disconnected, the NetExtender dialog displays and gives you the option to either Reconnect or Close NetExtender. This option is only effective when connecting to a SSL VPN server running on 3.5 or later firmware. To establish the size of the NetExtender Log, select either the Unlimited log file size radio button or the Set maximum log file size to radio button. I have a small network around 50 users and 125 devices. Currently, only HTTPS proxy is supported. Click Connect. To have NetExtender launch when you log in to your computer, check the Automatically start NetExtender UI. The log displays all entries that match or exceed the severity level. However, on the NSA2400 we have fragment packets enabled and the default mtu is 1500. Under User<Setting|Authntication|Disable Case Sensitive Usernames. The address of the proxy script or proxy server. Note Only rooted devices are supported for NetExtender Android in Dell SonicWALL SRA.The rooting requirement is due to limitations and restrictions of the Android platform. 12. 9. Indicates the amount of traffic the NetExtender client has transmitted since initial connection. To configure NetExtender profiles and preferences, including proxy servers, on your Android smartphone, perform the following steps: 1. The name of the server to which the NetExtender client is connected. In this case, users must select a client certificate to use when connecting. Navigate to Windows Service manager under. Enter su -C ./install to install NetExtender. The NetExtender Preferences window is displayed. To install and launch NetExtender for the first time using the Internet Explorer browser: The first time you launch NetExtender, you must first add the SSL VPN portal to your list of trusted sites. The up arrow indicates that data is being sent from the smartphone to the network, and the down arrow indicates that data is being received from the network by the smartphone. If user login for the firewall management and the login zone is WAN, please navigate to Users | Local Users. You will see the NetExtender traffic indicator appear in the notification bar at the top of the display, unless it is disabled in Preferences. You must be logged in as root to install NetExtender, although many Linux systems will allow the sudo ./install command to be used if you are not logged in as root. Dell SonicWALL SSL VPN supports NetExtender on smartphones running the Android operating system. The following are some tasks you can perform with the system tray. Tap Remove all to remove all profiles from the smartphone. Could the new modem have a router in it with the same IP? mentioning a dead Volvo owner in my last Spark and so there appears to be no . The following tasks provide an introduction to some commonly used batch file commands. To display a summary of your NetExtender session, click Connection Status. 10. Your daily dose of tech news, in brief. If the NetExtender service running on the smartphone has a problem or has stopped running, the following screen is displayed. It certainly used to be that bridged mode meant no IP and no access. Follow the steps below : Open registry editor by going to start and typing in regedit.exe. 3. Check if there is another dial-up connection in use. To access the Exit option, press the options or menu button while on the NetExtender screen. The portal will automatically install the NetExtender stand-alone application on your computer. Indicates the name of the server to which the NetExtender client is connected. Wait several seconds. Prior to release 2.5, the standalone NetExtender does not check for updates when it is launched directly from a users computer. Connection Manager compatibility mode - This mode is enabled by default to make NetExtender Mobile work with applications calling the Microsoft Connection Manager API. 1. To retain packet data, uncheck this check box. To continue this discussion, please ask a new question. Nothing else have changed on the user end or the SSL VNP setup on the Sonicwall. I have a user who is using NetExtender. The asterisk (*) is used instead of a specific device name to remove the next available device name (basically it's a wildcard). In that case I'll go back to what I said before. The Advanced tab of the NetExtender Preferences window provides two additional options: MTU - Sets the Maximum Transmission Unit (MTU) size, which is the largest packet size that a router can forward without needing to fragment the packet. 7. To use NetExtender for the first time using the Mozilla Firefox browser: Navigate to the IP address of the firewall. Proxy Settings - Provides the ability to manually specify a proxy server. 1996-2023 Experts Exchange, LLC. On your Android smartphone, launch a file browser application. Quick questionwhat does this command do? For the procedure on setting up NetExtender access, see the Knowledge Base article, How to setup SSL-VPN feature (NetExtender Access) on SonicOS 5.9 & Above (SW10657), Logging in to the Virtual Office web portal provided by the SonicWALL security appliance and then clicking on the. Flashback: April 28, 2009: Kickstarter website goes up (Read more HERE.) I just lowered the MTU setting on the NSA device and on the remote clients network interfaces to 1492 (per Verizon FIOS recommendations) and it did not fix the error. Dell SonicWALL SSL VPN now supports NetExtender for the Windows Mobile platform. Maybe try deleting her in the Sonicwall and importing her account again? For remote client-to-host secure access, SonicWall offers both SSL VPN and IPSec VPN connectivity options. 3. The SSL Client Certificate thumbprint value. Note If a user disables the Connection Manager compatibility mode, a confirmation message will prompt the user that this may cause some applications using the Connection Manager API to not work properly. I'm glad I could helpthanks for the points! The smartphone displays the Login - Initializing engine screen. NetExtender Cannot Be Installed. . 2. I think we've narrowed it down to her new machine. For Mobile Connect access to succeed, the portal must be set to allow NetExtender connections and the user account and group must be authorized to use NetExtender. The drop-down menu at the bottom of the dialog provides three options for remembering your username and password: Save user name & password if server allows. The system tray menu displays the default route and the associated subnet mask. What changed since it worked: ISP upgraded speed and replaced the modem. The following table describes the commands available in the NetExtender CLI and their options. Issues with SSL VPN using Mobile connect Windows and Mac PCs. Under General settings, select the Connection notification check box to display the NetExtender traffic indicator in the notification bar. We may end up just reimaging a different one and send it to her. These fresh OS installs have nothing configuredstraight windows defaults? Table 43. So, when she logs in to the other client (SonicWall Global VPN), she's able to do so with no issues. Bridged mode = no control whatsoever, no IP, etc., so you can't login to it. NetExtender connection failed.". I've seen a lot of issues where folks having trouble logging in because there is a capital in their username/domain and they're typing it all lowercase. Very strange. Wait for the token code to change on the device, and then type the code into the field on your smartphone and tap OK. 9. It was still the same issue after the swap, and they wouldn't let me access their modem either to confirm the mode. I tried to install 10.2.315 but it shows "Another version of this product is already installed. NetExtender for Windows Mobile provides the following features: NetExtender supports the following Windows Mobile platforms: Windows Mobile 6 Professional/Classic version. Using the file browser, locate the apk file and run it to install NetExtender Android. 5. If you are connected to a Dell SonicWALL SRA appliance running 5.0 or higher, and you have an Active Directory account, the User field contains your display name, such as Sonia Eng. 3. If this check box is not selected, the DOS console window will remain open while the script runs. I was actually able to login to it after I enabled bridge mode and modem reset. Tap Remove selected to remove the profiles that have check marks next to them. If problem still exists, obtain the following information and send them to support: Enter the temporary password that was emailed to your configured account, and tap OK. NetExtender automatically notifies users when an updated version of NetExtender is available. 8. 10. Maybe I misunderstood. If a warning message that NetExtender has not passed Windows Logo testing is displayed, click, The IP address of the last server to which you connected is displayed in the, The last domain you connected to is displayed in the. When launching NetExtender from the Web portal, if your browser is already configured for proxy access, NetExtender automatically inherits the proxy settings. Installer log is available at: C:\Users\username\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-SonicWALL.NetExtender.10.2.322-2022-04-27-11-57-32.279.log Another version of this application is already installed. SonicWALL SSL VPN supports NetExtender sessions using proxy configurations. To clear the NetExtender Log, select the Clear NetExtender Log button. 5. So I performed an uninstall/reinstall of the client. Select Minimize to the tray icon when NetExtender window is closed to have the NetExtender icon display in the system tray. Tap Close to close the option display on this screen. In limited cases, server applications may not work properly through NetExtender Mobile, so users can use this selection to disable the compatibility mode. 6. What's in the domain field? 2. I checked the logs in the SonicWALL and they don't even show any traffic from connecting Netextender client. If no PIN has yet been configured, or if the Administrator has reset the account, the following screen asks if the system should generate a new PIN. Currently, only HTTPS proxy is supported. Return to the SRA portal and click the NetExtender button. 12. ISP have replaced their modem during upgrade, but claim they haven't changed a thing either. 5. To get out of bridged mode you have to reset it, which will default it back to having an IP. You can instruct NetExtender remember your profile server name in the future. To generate a diagnostic report with detailed information on NetExtender performance, go to Help > Generate diagnostic report. You can display connection information by mousing over the NetExtender icon in the system tray. I'll let you know if ISP's router was the culprit in this entire adventure. 6. The display shows all subnets currently available from the smartphone. If it's not an active directory account and it was created in the sonicwall local users interface, you have to use "LocalDomain" in this field. To view status information, tap the Status tab. Can you get a user at A to connect to site B? Packet loss is always 0%. It seems likely that she's entering something incorrectly.It's LDAP, you said? Tap Close to close the option display on this screen. That was it. However, the system is configured to not allow interactive services. What operating state the NetExtender client is in: Connected or Disconnected. I can certainly set up a site A user to connect from home via another office's sonicwall and go from there via site-to-site VPN to office A, but I would rather them go directly to site A's sonicwall as it used to be. However, modifying these settings may impact NetExtender performance and/or functionality. NetExtender connection entry cannot be created. Try the below settings in NetExtender properties. Installing NetExtender from Internet Explorer. The following features are not supported or not applicable on NetExtender Android in Dell SonicWALL SSL VPN: Automatic connection of NetExtender before Windows login, Automatic proxy support and Internet Explorer proxy synchronization. Enter the URL or domain name of your SSL VPN server in the Add this Web site to the zone field and click Add. It is recommended that you add the URL or domain name of your SSL VPN server to Internet Explorers trusted sites list. Since this is only distributed via Android or Apple APP stores, it may be easier to run a Windows Netextender version under emulation software. If this box is unchecked, users can log in simultaneously with the same username and password. Linux 32-bit or 64-bit clients are supported for NetExtender when running one of the following distributions (32-bit or 64-bit): Linux Fedora Core 15 or higher, Ubuntu 11.10 or higher, or OpenSUSE 10.3 or higher. Click OK to save it to your default download directory. Tap OK. 8. 2. If you do not have Java 1.5, you can use the command-line interface version of NetExtender. NetExtender will remember the domain name in the future. Wow! Select Applications and System events and use the Action /Save Log File as menu to save the events in a log file. (Optional) Displays only the profiles that are saved for the specified server. The NetExtender connection options screen displays. NetExtender will remind you each time you connect. If you do not have Java 1.5 or higher, you can use the command-line interface version of NetExtender. Make sure the domain controller and any machines in the logon script are accessible via NetExtender routes. Follow this article to get the exact MTU setting its the only way to do ityou can't always solely rely on a type of connection warrants x method. A mixture between laptops, desktops, toughbooks, and virtual machines. 18. 7. The NetExtender Properties window is displayed. 13. I was rightfully called out for Very quick help and he gave me a lot of options to help resolve the issue. 5. Automatically establish the underlying connection - Uses the Windows Mobile Connection Manager to establish the devices connection to the mobile network. SonicWALL Mobile Connect is an app for iPhone and iPad that, like NetExtender, uses SSL VPN to enable secure, mobile connections to private networks protected by Dell SonicWALL security appliances. To install and launch NetExtender for the first time using the Internet Explorer browser, perform the following: 1. Maybe she's leaving out domain\ and just entering username, for instance? While it has been rewarding, I want to move into something more advanced. The issue is observed with every user from various locations. By default, the NxConnect.bat file contains examples of commands that can be configured, but no actual commands. The IP on the Sonicwall is WAN-public IP, LAN-192.168.27.2, and I am 101% sure there is no 192.168.0.0 subnet anywhere on my network.
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