Back . Taxpayers looking for a safe and easy alternative to a paper check can receive their refund on a GO2bank Visa Debit Card.2. When you enroll to offer Pay-by-Refund with TPG you are automatically opted in for TPG's Auto Collect feature. Help. How does the client view disbursement details for their TPG check or refund transfer? Especially since they are getting their fees? Have you now received your funds? Hand off your taxes, get expert help, or do it yourself. TPG Refund Transfer details. Refund Transfer. It may be a good idea for their administrators to do some PR right now. Fast Cash Advance. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. SBTG site says mine was deposited to my bank 2/8. You acknowledge that receiving this Refund Advance Loan has no impact or effect upon the timing of receiving your tax refund. For preparers, an overview of the TPG website changes and new reports is available in a. Disbursement details are no longer printed on the check stub, however, a bank product information page, 17419: TPG - Check and Refund Disbursement Details, EPS Direct Pay and TPG Prep Paid - Accounts Receivable Products. If approved, your loan will be for one of ten amounts: $250, $500, $750, $1,000, $1,500, $2,000, $2,500, $3,000, $3,500, or $4,000. It reminds me of that $600 stimulus they sent to SBTPG and TurboTax had to apologize and let us know the problem was corrected. I am having the same issue and TurboTax is unable to give me any answers or help figure out where my money is . Using a bank account that belongs to another person Learn more. Process 40+ RTs and get a free premium marketing kit.5. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. Tax returns may be filed electronically without applying for this loan. When you call SBTPG bank keeping calling. The Pay-by-Refund application must be signed by the taxpayer before e-filing the return. Determine who you would like to run the report on. 1st day of IRS acceptance). Tax Product Group (TPG) reports the check should be Ready to Print for a Pay-By-Refund client, but the status column still says Awaiting Authorization. The amount of the Loan for which you qualify will depend, in part, on the amount of your estimated income tax refund. You have clicked a link to a site outside of the TurboTax Community. Tax professional log in. Same thing signed the advance agreement , setup karma account, filed , received approval for loan during the filing process , return accepted , then SILENCE !! Details available include refund information and any fees that were withheld from the refund prior to the check issuance or refund processing. The Primary taxpayer's Social Security Number (SSN) Place the expected refund amount acknowledged by the IRS in your tax return in the refund amount box (ex. You acknowledge that receiving this Refund Advance Loan has no impact or effect upon the timing of receiving your tax refund. When IRS or state tax funding has been received, TPG releases the funds starting at 2:30 PM Pacific time. If you signed up for Pay With My Refund, your refund will be handled through the Santa Barbara Tax Products Group (SBTPG, formerly SBBT). 2010new Date().getFullYear()>2010&&document.write("-"+new Date().getFullYear()); Santa Barbara Tax Products Group, all rights reserved. By clicking "Continue", you will leave the Community and be taken to that site instead. My dd was 2/24 and still nothing sbtpg hasn't funded my account either anyone with this ddd have their refund from sbtpg yet? Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. For more detailed information, please click here. Real experts - to help or even do your taxes for you. 5 Available to tax professionals enrolled in our Standard Refund Transfer program that processed 40+ Refund Transfers in the previous tax season. The taxpayer portal is the best way to review detailed and updated information regarding the disbursement. Check the status of your Refund Transfer Optional Step - Check with Treasury Offset Program Ask questions and learn more about your taxes and finances. The tax return will include TPG's info so the IRS and/or the state will know where to send the tax refund. Trouble logging in? This fee will be taken out of the taxpayer's refund along with the bank fee. In ProSeries, check print authorizations for your client's tax refunds are often received automatically when you submit new electronic returns. You can contact TPG by clicking here. They shouldve kept the TurboTax card b/c that is crazy. You can also contact the IRS regarding your refund by calling 800-829-1040. If you are participating in the Fast Cash Advance program, you will see an overview of advance loans you have processed. You can also read the terms and conditions for the refund advance byclicking here. By clicking "Continue", you will leave the Community and be taken to that site instead. Your ONLY source of information about your refund now is the IRS. @Tabathapay1 How did you pay for your Turbo Tax fees? All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. . Taxpayer info . The fee is an industry-wide standard across all professional tax preparation software. We have not yet committed to make any Loan. View help center. The initial approval is just a pre-qualification. Federal/ State refund amount. If your expected refund amount is $4,507.00 enter 4507). Premier investment & rental property taxes. This section only applies to checks for tax year 2019 and prior. 6 - Fast Cash Advance. And even if the IRS gave you that date, it's not tomorrow yet. Your loan amount will be based on a portion of your anticipated federal refund to a maximum of 50% of that refund amount (minus any stimulus payment credit, also known as Recovery Rebate Credit). Wmr tool that the money has been sent and also on the SBTPG site the money has been funded. Thanks for sharing some positivity!. Your approval is based on the size of your federal refund and your tax information, along with other factors. Here are some other reasons you may have received this email: An incorrectly entered bank account number in your direct deposit information Learn more. I don't know if I have a date yet because I can't check my transcripts and PATH was just lifted but I was just concerned by all the comments that I had been reading. Ive never experienced this with TT before. Tax professionals may issue checks from their office once IRS or state funding is received. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. Checks are printed from TPG's web page. Not even sure why I had to pay, but I see a lot of reviews about TPG and its not good. 4 GO2bank cards are issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. See all 11 articles. Help. I just don't understand what is going on. This hasnt happened in my case yet but my refund has to go to them for my fees. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Materials available while supplies last. You need your filing status, your Social Security number and the exact amount (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund: https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund, https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others. Follow the TPG instructions to print checks. Funds are disbursed immediately upon IRS or state funding, reaching your bank account in 1-2 business days. Complete the client's tax return and clear any error messages. Ask questions and learn more about your taxes and finances. The technology fee includes the cost of programming specific Settlement Solution Provider software and communication protocols, as well as mandated security testing. Find a tax pro in your area and see the tax-related products they offer. 2 Pre-ACK Fast Cash Advance available Jan. 2. If I would have known that Turbo tax would make the sudden change without notice, I would have not continued to e-file with turbo tax,and chose a different tax service. There are two ways of checking the Pay-by-Refund status. If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing. GO2bank Visa Debit Card. This fee can be waived through a $39.95 rebate at the end of tax season when the loan is disbursed and IRS-funded on a prepaid Green Dot card. Do not enter commas or decimal points. Fast Cash Advance notifications. The amount of the loan and applicable interest will be deducted from tax refunds and reduce the amount that is paid directly to the taxpayer from the refund. This isnt right. These loans are free to the taxpayer and cost the preparer $39.95. Learn more about where checks can be cashed. I just wanted to know if there is a problem sending funds? Refund. Enter the whole dollar amount only. The amount of the loan and applicable interest will be deducted from tax refunds and reduce the amount that is paid directly to the taxpayer from the refund. I was told as soon as they receive the return status they will make their decision. Then directed to set up the turbo debit card account. Money can be deposited into a checking or savings account. I was told to call the IRS but I can't reach anyone. **Say "Thanks" by clicking the thumb icon in a post. @CarissaMThanks for engaging with us. I've done the same thing I spoke with someone who picks up after maybe almost a hour but they say they have to transfer me because I filed with tt and then I'm holding for hours just for the line to hang up never speaking with anyone about my situation I'm going to try again though. It's either deliberately misleading customers, or signing on false terms..? Tax preparation fees are paid from the refund so there's nothing to pay up-front1, Secure, fast payment with convenient refund disbursement options, Tax refund is available the same day the IRS issues the automated payment. They said I did not get approved. The agreement letter that I signed with Turbo Tax was consent for them to process my approved advance loan and send the banks my tax information for processing. You must select the refund advance option, efile the return, and then the final decision will be emailed to you. My DDD is 3/03 and yesterday my red circle appeared but no change today. We are glad you received your refund on time. Once your federal return has been accepted by the IRS, only the IRS has any control. I havent heard anything. You can go to the Santa Barbara Tax Products Group website if you need assistance with your refund. Privacy Policy. I am starting to wonder if they mailed our checks to our banks. I have gotten some kind of a payment but was not for the right amount when I call SBTPG and they said they don't have record of my information. They said call back friday alot of people with 2/24 dates has been sent to anothet.department to be fixed for some reason. The IRS did not start accepting returns until 1/24 so anything prior to that would not have had an initial approval should see some approvals within the next couple days. seems like they should have done a better job explaining the process as there are going to be a bunch of upset customers who feel they were lied to about the process. Once the refund amount is issued to TPG, all associated tax preparation fees are withheld and paid, and the remaining refund amount is issued to the taxpayer. Status of Application; Approval and Funding of Loan. If your request for a Loan is approved and all conditions to funding are met, we will advise you of the final approved amount of your Refund Advance Loan. If your fees were taken out per SBTPG, you will have to follow up with your bank. You'll decide how you want to receive your refund amount too. For more information, please see our Youre probably right. Compare TurboTax products. Free Military tax filing discount. What happens after a Fast Cash Advance is approved? Loans are offered in amounts from $500-$7,000 and are offered both pre-IRS acknowledgment of the tax return and post-IRS acknowledgment of the tax return. The only common denominator is SBTG. Fast Cash Advance is an optional tax-refund related loan provided by First Century Bank, N.A., member FDIC (it is not the actual tax refund) and is available at participating locations. This includes a technology fee of $19.95. No upfront fees Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Taxpayers can now log on to taxpayer.sbtpg.com to view the details of their refund disbursement processed by TPG. Your loan amount will be based on a portion of your anticipated federal refund to a maximum of 50% of that refund amount (minus any stimulus payment credit, also known as Recovery Rebate Credit). To easily view rejection details for a bank application, we have provided details in the Pay-by-Refund HomeBase View. IRS tax refund deposit must be received by 5/31/23. And no money? If the taxpayer needs assistance with logging in to the TPG website, they will need to use the help available from the icon on the TPG website. At first I had all green circle with a very small red piece, that said $7 was taken out. 4 Customer must obtain a Refund Transfer (separate fees apply). The IRS is in control of your refund. IRS where my Refund shows ours was paid yesterday. Consent to disclose your information for the refund advance loan and for a Turbo Visa Debit Card We're going to disclose the tax information described from your 2019 tax return to First Century Bank (the lender), BorrowWorks (the lender service provider) and Green Dot Bank (the issuer of the card) to process your Refund Advance loan, administer and communicate with you regarding the loan program, and to issue and manage a Turbo Visa Debit Card account for you. However, in some cases, the status could fail to be retrieved due to interruptions in the transmission and require you to manually request the print authorization record (Ready to Print status). Im concerned now and will forever pay upfront if needed now. You can access the online check printing instructions. Step 1: Choose to pay-by-refund Whether using a tax professional or doing it yourself, select the pay-by-refund option before your tax return is filed. Ive never seen a deposit yet come after the deposit dates. Incentive paid as long as IRS tax refund is deposited to the GO2bank Visa Debit Card. to receive guidance from our tax experts and community. Real experts - to help or even do your taxes for you. How to check my refund status with IRS See all 9 articles Checks Where to cash a TPG-issued check Account How to login to the TPG website I can't find my account General Contact Info Contact Information Products Fast Cash Advance How can I find a tax pro that offers Fast Cash Advance? To run Pay-by-Refund reports in ProSeries Professional 2019 and prior: If your firm isn't part of a service bureau, this section will not apply to your company. The IRS or state tax agency needs to first release the funds to the bank before the taxpayer will receive their refund. Wow thanks for the info I called the irs they gave me the banks number I called the bank and they gave me sbtpg number but I can't reach anyone to save my life so hopefully we get some act right by next week. IRS Wheres my fund tool says my Direct Deposit was sent to my bank on 2/16/2022 and I do not see anything funded on my account. You may have received an email from our partner Santa Barbara Tax Products Group (SBTPG) regarding a hold on your federal refund. All bs, they said I would get a 1k advance and once the IRS approved it. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . Did the information on this page answer your question? Self-employed taxes. Whether using a tax professional or doing it yourself, select the pay-by-refund option before your tax return is filed. If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). It updated this morning to a bigger red piece with the TT fees and everything taken out but it does not say that it has received my funds. You have clicked a link to a site outside of the TurboTax Community. Offer and terms subject to change at any time without prior notice. First, check your e-file status to see if your return was accepted: https://turbotax.intuit.com/tax-tools/efile-status-lookup/. Pay-by-Refund isn't a loan against the refund. Called my bank and said it simply had not been received and it shows up immediately when it does. Our mission is to provide taxpayers with best-in-class products and to help tax professionals grow their business while at all times holding ourselves accountable to the highest standards. **Say "Thanks" by clicking the thumb icon in a post, Why did I not recieved my advance loan when I signed the consent to disclose my information for the refund advance loan, The initial approval is just a pre-qualification. However, like so many others my bank has no record of this transaction. Shipped straight to your door. Originally started by John Dundon, an Enrolled Agent, who represents people against the IRS, /r/IRS has grown into an excellent portal for quality information from any number of tax professionals, and Reddit contributing members. 1 Fast Cash Advance is an optional tax-refund related loan provided by First Century Bank, N.A., member FDIC (it is not the actual tax refund) and is available at participating locations. As a Green Dot Company, Santa Barbara Tax Products Group makes paying for tax preparation easier and provides fast access to your tax refund via convenient payment methods. Any others who has the same experience? What happens if my direct deposit is returned? The refund must be direct deposited with your Pay-By-Refund provider before a Ready to Print status is made available to ProSeries. If you get through let me know what they say. Fast Cash Advance. Why isnt TurboTax checking to see why they are holding folks refund? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A. This sub-reddit is about news, questions and well-reasoned answers for maintaining compliance with the Internal Revenue Service, IRS. About us . Once corrections have been made, the bank application for this return can be resubmitted. Loan repayment is deducted from your federal tax refund and reduces the subsequent refund amount paid directly to you. My ddd was 2/9. SBTG took the fees out 2/8 and the site says it deposited to my account the same day. Starting in tax year 2020, ProSeries Professional and ProSeries Basic no longer have the ability to print checks from within the program. Pick the Disbursement Method that your taxpayer is asking for. Premier investment & rental property taxes, An incorrectly entered bank account number in your direct deposit information, Using a bank account that belongs to another person. How to check my refund status with IRS; See all 9 articles Checks. What's the status of my refund? It is the amount of expected refund due to the taxpayer as acknowledged by the IRS (Form 1040,line 35a). Approved - Find the $ amount of loans issued and the number of taxpayers that have received a loan You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? You will not receive a final decision of whether you are approved for the loan until after you file your taxes. Fees and limitations apply. **Say "Thanks" by clicking the thumb icon in a post You must select the refund advance option, efile the return, and then the final decision will be emailed to you. Sbtpg has had my money since 2/18/22 and my ddd is tomorrow and I have nothing yet either so no it's not the IRS it's Sbtpg, Does it still say unfunded. Hand off your taxes, get expert help, or do it yourself. Before you can begin e-filing returns containing a Pay-by-Refund bank product, you must have completed your enrollment with TPG. Only if you are part of a service bureau should you proceed: Ask questions, get answers, and join our large community of Intuit Accountants users. We'll help you get started or pick up where you left off. 3 Based on cost for post-acknowledgment refund advance. https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions. Offer clients a larger refund advance at tax time. Once the refund amount is issued to TPG, all associated tax preparation fees are withheld and paid, and the remaining funds are issued to the taxpayer. Deluxe to maximize tax deductions. Here are some other reasons you may have received this email: You can contact SBTPG toll-free at 1-877-908-7228 or go to their secure website if you need more information. You may want to try calling at a different time since you were unable to get through the first time. We reduced the cost to taxpayers in 2022 and costs are staying the same for 2023. Let us handle collecting your tax prep fees. The IRS issues most refunds within 21 days; however it's possible the tax return may require additional review and could take longer. Questions about prior year tax filings? Federal/ State refund amount. Therefore, your review page is showing a Direct Deposit to them. My DDD is 2/24 and still unfunded. All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. *Important: The refund amount field is not the amount on the check. In the Refund Advance (apply for an advance of the IRS refund) section check the Check to select Refund Advance checkbox. If your federal income tax refund (Tax Refund) is paid by the IRS before the Loan is funded, your Loan will not be approved and the Loan will not be funded. If we or our partners detect unusual activity in relation to your account or filing, we'll notify you to make sure that you recognize the activity. Disbursement details are no longer printed on the check stub, however, a bank product information page, TPG_INFO, can still be printed the view mode of Drake Tax. It's horrible other are dealing with issues but at least I know it's not just me . . It shows on the IRS. Using TT and Chade Bank for final deposit location. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If your federal income tax refund (Tax Refund) is paid by the IRS before the Loan is funded, your Loan will not be approved and the Loan will not be funded. There's no ERO fee* when clients receive an IRS acknowledged advance on a GO2bank Visa Debit Card. The Pay-by-Refund Reject Details screen will explain what needs to be done before resubmitting the bank application. For more detailed information, please clickhere. Pay-by-Refund is only available on current year tax returns. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. I am sorry you were not aware of the terms and conditions. $39.95 incentive paid by 6/30/23 for taxpayers with Fast Cash Advance and IRS-funded Refund Transfer deposited to a GO2bank Visa Debit Card. to receive guidance from our tax experts and community. Simply sign in to TPG's taxpayer portalusing the information from your client's return. If your client displays Awaiting Authorization and you expect a Ready to Print status (or similar), you should first make sure that the client's refund has been issued. Ask questions and learn more about your taxes and finances. Fees for other optional products or product features may apply and will be disclosed at the time of application. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. If you still have questions and concerns, please contact customer support, they will be able to better assist you. You can check to see if the IRS has funded the refund directly on TPG's website. IRS shows paid and sent to bank. What is Fast Cash Advance? First, check your e-file status to see if your return was accepted: https://turbotax.intuit.com/tax-tools/efile-status-lookup/ Once your federal return has been accepted by the IRS, only the IRS has any control. The amount of the loan will be deducted from tax refunds and reduce the amount that is paid directly to the taxpayer from the refund. TurboTax Live Basic Full Service. If the client has been issued a check print authorization by TPG, the authorization should be retrieved by ProSeries and the status will change from Awaiting Authorization to Ready to Print. TurboTax only gave you an estimated date for your refund---that was not a promise. Exact same situation here. Starting in ProSeries 2020 reports can now be accessed directly through TPG's web portal, allowing you to access them from any computer. Status of Application; Approval and Funding of Loan. Transcript and WMR say 3/3 deposit. I signed the disclosure agreement allowing turbo tax to share my tax information to green dot bank to process my advance.