By delving into such a broad scope of the customer service function, you will be brought up to speed and develop high standards in all areas. Say hello to people - greet people appropriately, gain eye contact and smile naturally, shake hands or hug where appropriate but say hello, especially to colleagues and other people you see every day. Following the concept of Theory X and Theory Y by social psychologist Douglas McGregor, leaders adopt one of two assumptions about their teams. A Simple Smile Could be Key to Your "Approachability". 4. will impact on your customer impression of you. Take time to make some small talk - perhaps mention the weather or ask about the other person's family or talk . Lucy Bishop. If you want to be approachable, the opportunities that come your way will dramatically increase. Communication. Accepting outcomes beyond your control can help you adapt quickly to unforeseen circumstances. Find out what they do well and adapt this to your business to improve your own customer service. Relating to your employees on a human level is theonly way to understand them as people and recognise how to lead them effectively. How do they like to receive feedback? If you want to gain a competitive edge on fellow job seekers while also securing marketable skills for the future, start practicing adaptability now. It has also has shown to increase an individual's opportunities no matter what their circumstance. Before someone gets to the "aha!" Being approachable is one of your greatest assets. The action you just performed triggered the security solution. Being friendly and polite to all customers is a great way to make people feel welcome as soon as they walk in the door. Focus on increasing communication to keep people on the same page and improve efficiency. From everyone at Enthuse Communications, we hope you have a crackin' Easter br, If you work in IC, transformation, HR or just enjoy our knowledgeable content and quick wit, why not sign up to our, Internal Communications and Engagement Strategy. 3. You need fans; and you need to give them megaphones. When a customer service representative is able toeffectively communicatewith customers, it will provide a positive outcome. Sometimes we like to control every situation, but setting your ego aside allows you to welcome other outcomes possibly better ones. The sales assistant could have sparked an interest in me or gained a future customer, but instead, turned myself and all my interested friends and family away, and to his competitors. If customers can reach you easily and have their needs attended to and when due, that will help give the company a good representation as to the brand's mission and value become preserved through good customer service. 4. Once youve started leading by example, youll soon see others follow. I currently have no use for a long sighted telescope but thats not to say that I wont be in the future or that I dont know anyone who would be interested. Clouded in confusion? Single Number Reach ensures that you are available to your customers no matter where you are. See if your business is eligible for a tax credit of up to $26K per employee! Or does the prospect of experiencing unexpected events or circumstances leave you feeling anxious and insecure? #2. The stigma of mental illness is a societal challenge and it will inevitably take generations for any significant impact to be felt. Quality customer service ensures that clients are given . Move forward as a more humble leader. It involves being approachable and friendly to employees. #3 Communication skills . The customer care course outline consists of three separate units, including why your firm needs customer care, customer care on the telephone, and reception skills. Forbes Communications Council is an invitation-only community for executives in successful public relations, media strategy, creative and advertising agencies. Stars, 16 Agency Leaders Explore The SEO Trends Impacting Their Work In 2023, 15 Smart Ways To Address High Employee Turnover, How Vietnam's Entertainment Industry Can Increase Its Global Reach, 6 Best Practices For CEOs And Professional Leaders Using LinkedIn. Importantly, how you view your employees defines your leadership style. "Customers make their purchasing decisions based on how they feel. If your business is suddenly accelerating in growth, your team is expanding or unexpected opportunities come your way, dont shy away from it. Being patient helps you to figure out what a customer wants, and how to provide them with a competent service rather than just rushing them out the door. Self-care can even improve productivity, so being mindful of your well-being can help you professionally, not just personally. Can your customers rely on you? and by the way, this applies also if you provide service over the phone you must work on developing a good warm greeting to your customer. When team members focus on the positive andeliminate negativity, the team will be lifted up. Being a supportive colleague also affects the team's overall wellbeing, making you feel better about yourself and reducing stress levels. Better mental health means less absenteeism and . Do you start each day with the mindset that youre prepared to handle whatever might happen? Some of the basic ways you should empower or enable individuals with disabilities to engage with your website include adding elements like captions for all videos, sufficient color contrast, alt text for images and compatibility with assistive technology like screen readers and keyboard accessibility. And they can do so by smiling, remaining visible and attentive, and always wearing a nametag - preferably one that creates a "spark". That's one reason why it's vital for CPAs to be both available and responsive. Our mission is to help you take your team, your business and your career to the next level. How Small Businesses Can Ring In The Benefits By Using Toll-Free Numbers, The Need For Speed: The Benefits Of Quickly Responding To Messages From Customers, Text Your Way To Success: The Benefits Of SMS Marketing For Business Owners, How VoIP Telephony Can Keep You Connected While On The Go This Spring, Soaring Above Your Competition With Drone Aerial Photos And Videos, Why Business Owners Should Leave Social Media Content Creation To The Experts, Why Business Owners Should Seek To Save Money On Their Telephone Services, Its Time To Say Goodbye To Long Distance Charges, Why AI Asking Humans To Prove Their Humanity Is Hilarious, Customer-Centricity: The Importance Of Meeting The Changing Needs Of Customers, Exploring The Power Of Rebranding Your Company, How Entrepreneurs Can Utilize Their Smartphones To Boost Business Productivity, FOR IMMEDIATE RELEASE MELOTEL ANNOUNCES FUTURE BRAND EVOLUTION TO MELO, 4 Reasons Why Being Available To Your Customers Is So Important. Customer service skills are important because they fulfil customer needs. When you walk into a room, smile. Overall, you will explore the underlying principles of business, and learn how to deliver customer service effectively across numerous sectors. Leave Your Door Open It's about developing the leadership values you need to do your best work and inspire your team to do the same.. And if you're looking to develop those values, humility in leadership is a great place to start. All you have to do is act as if you are wearing a name tag. Approachable means capable of being approached; open and accessible to people; easy to meet with and deal with. If youre noticing a lull in the business you receive, speaking to your customers will help you to come up with new initiatives. When you believe theres always a solution to the problems you encounter, you train your brain to think about resolutions instead of roadblocks. These options could include a help section on your company's website, perhaps in the form of a frequently asked questions (FAQ) page or a searchable online knowledge base that customers can use to find the information they need. Performance & security by Cloudflare. The Value of Being Approachable: Priceless. Do not blank people just because you're having a bad day. Speak with our Course Executives on 0121 392 8288, contact us online or click to view our online customer care courses below! All you have to do is act as if you are wearing a name tag. How satisfied are your customers after every interaction with your brand? It requires dependability. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); document.getElementById("ak_js_2").setAttribute("value",(new Date()).getTime()); MeloTel offers a softphone Apps for PC, Android and IPhone. The customer. Unfortunately, at post-16 level, they have not had this consistent positive exposure. I registered on or before 12 Dec 2018 You begin seeing the opportunities and silver linings in difficult situations instead of the burdens and problems. You can improve how approachable you are by breaking down barriers and creating an environment of trust. Be un-competable. Its extremely helpful if you have a positive attitude and are approachable to customers you will come in contact with. On a personal level, being approachable and developing a level of trust with your employee will give you successful Manager skills. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Sam Walton. "In an approachable culture, people can feel that it's about coaching and working together." - Lisa Beaty Challenge your brain to come up with innovative solutions to seemingly insurmountable problems. Once you get feedback dont fail to take in on-board. As a result, my students tend to be open in their emails, and I do my best to work with them and ease their anxiety when needed (which is very common in a public speaking course). Sure, shtick might get you in the door; but in marketing, that doesn't guarantee you'll stay in the room. We are all taught from a very young age that we should learn to be friendly, be a good listener and be open to other people. If you can tell yourself that you have the skills and ability to change yourself, even if you cant change the situation, youll find contentment regardless of your circumstances. Maintaining a positive attitude can help keep the customer in good spirits and make their experience an enjoyable one. How can you ensure happy customers? Being friendly and approachable is particularly important when it comes to working with clients with special requirements or disabilities. The state government continues its drive to reduce public waste. For more information, please dont hesitate to call us at 1-888-MELOTEL. Save my name, email, and website in this browser for the next time I comment. Only value and substance can do that. The first step in exceeding your customers expectations is to know those expectations.Roy H. Williams. Positioning yourself as "normal" is like asking customers to find a needle in a stack of needles! This ultimately benefits the organization as a whole. However, it is important to deploy an IVR structure that allows for responses using a phone keypad in order to make sure the tool is accessible to all. August 21, 2015, Examples of great loyalty programs and why they were successful Similarly, in business: The more imitable you are, the less valuable you are. Remember, rewards dont always need to be financial, as there are plenty of other ways to applaud a job well done many of which foster better long-term engagement and self-worth. Follow these steps to create a positive culture: 1. Notify me of follow-up comments by email. If you want to be approachable, the opportunities that come your way will dramatically increase. Commitment In fact, it happens when managers and directors are accessible, approachable and relatable. Do you give up, resigning yourself to unemployment? Nobody notices normal and nobody buys boring. Many individuals have changed their life once they realized the impact of their behavior and make a choice to see things in a positive way. Having a resilient workforce benefits your business in so many ways, not least of all by making people more motivated, capable of dealing with change, and less susceptible to burnout. Those who are adaptable are more willing to explore outside their comfort zones, take risks and embrace uncertainty with the understanding that transitions are a normal part of life. Train them to use respectful, appropriate language when a customer needs to discuss accessibility. This will lead to an emotional connection that can last, provide the customer with a positive experience, and motivate them to buy more of the company's products or services. It works because youre appealing to a human beings inherently helpful nature. :)) When I first started teaching online and working from home, the pros definitely outweighed the cons (great income, relaxation, flexibility, etc.). Encourage your employees to provide the best customer service possible by rewarding employees who consistently receive positive feedback or to those that demonstrate they are taking on the advice they get from any negative feedback, and use it to improve their service. You can also make sure its as easy as possible for customers to give you feedback. In our last blog, we highlighted the many benefits of using MeloTels cloud-hosted Commercial Phone Services. Whether its in retail, management, sales or even hospitality, excellent customer service skills will be what makes your customers tell their friends and family about you. In addition to this, the course also equips you with strategies to deal with anger, aggression and complaints. In fact, responding to a customer question with a question is often the best way to discover the root cause of an issue and provide the ultimate solution. Happy customers tell 4 to 5 others of a positive experience while dissatisfied customers tell 9 to 12 about a bad service experience. By arming yourself with the knowledge and tools to be more visible, accessible and approachable to your colleagues, youll soon reap the tangible rewards in morale, productivity and wellbeing. In fact, it happens when managers and directors are accessible, approachable and relatable. As a leader, there may be many things you must attend to. One of the major importance of being available for your customers is that it offers the business a good representation. Make the mundane memorable. Make eye contact and smile. As well, many dont have access to their business phones when theyre not in the office. increasing your confidence. Strengthening your EI can improve life satisfaction and career success. An excellent place to start is with this Level 2 customer care certificate course that will help you and your business enhance your customer relation strategies. Though, the customer service function encompasses numerous facets that attribute to whether a customers purchasing journey is a positive or negative one. This could increase the market share of the business. Customer satisfaction - happy customers will recommend the business to others through word of mouth. Here are five vital qualities common in every visible leader: Leadership isan action, not a position.Donald McGannon. Thats a lot of customers you could be losing before anyone even sets foot in the door. Removing this perspective helps you see other viewpoints and deal with change more efficiently. A customer service representative who presents themselves as calm and in control will experience a customer who will mirror this behavior. It can be a challenge to spend the day dealing with negative feedback, customer complaints and more. 41% of people in a recent study by the Society for Human Resource Management said their company was "too busy" to prioritise diversity. Whether you're here for product recommendations, research or career advice, we're happy you're here! 1. This website is using a security service to protect itself from online attacks. As a result, my students tend to be open in their emails, and I do my best to work with them and ease their anxiety when needed (which is very common in a public speaking course). For instance, when a student seems frustrated in an email, Ill reply in a calm tone and offer some clear suggestions for succeeding, and Ill encourage them to follow up with me and let me know how theyre progressing (and when they dont follow up, I do). [Read related article: Give Your Brain a Boost: 12 Books Guaranteed to Make You More Intelligent]. Opening up to resolve an urgent issue will go a long way in securing huge fans of your brand for the long haul. This is a BETA experience. One simple trick to cut down on the number of missed appointments with face to face clients is to send a confirmation text message the day before your session. When you greet people, keep a second of extra eye contact after you've shaken hands. Offering a wide array of contact options is key for people to reach you and access your service. If youre keen to meet face-to-face in a factory or warehouse but need to be mindful of social distancing, use headsets and microphones. Cabin Crew are required to communicate with each other to make sure they work together effectively. For example, some customers might prefer self-service options that dont require communication with your representatives. Being approachable can improve your relationships and interactions in both social and professional settings. I have worn a name tag every day for long enough to be the world's record holdermore than 3,000 days in a row. When establishing values, define what's . Your email address will not be published. If, Read More 3 Ways to Successfully Work from HomeContinue, I dont do this regularly (although I used to), but if you find yourself in a less than fantastic mood, I highly recommend this 10-15 minute exercise to get you out of your funk. Customers often judge your mood on how you look when they approach you. The Customer Need for Compliance: Efforts made towards diversity and equality can often end up being forgotten by the employers, something that impacts their customers too. Be unique. This will give them more of an incentive to provide great customer service as they are more invested in your business. Members of a team will notice attitudes and be attuned to the performance of their team.