I'm more mad that i'm receiving a damaged item back that I will have no chance of reselling. They can even say they were deceived. . Honestly though, I don't really want to be found. On the web Since that last post, Ive had a total of six cases. For more information, please see our Do not try to handle this outside of Poshmark, or outside of the case chat. What is a return address? Press question mark to learn the rest of the keyboard shortcuts When a buyer opens a case, she submits a reason and evidence for the return request. Poshmark pays for returns. In fact, answering and addressing this type of behavior wont help the situation. Select Edit to edit an address or select Add Address to enter a new address. Also, as a seller myself, I consider what the seller went through to make that sale, and ship it to me, only to get the gut-wrenching email that the buyer wants a refund. The item was described as a NWT dress with one slight flaw. If you choose to do so, it could negatively impact the outcome of the case. I realize eBay returns system is just as faulty as I have used their platform for certain items, but at least I can get in touch with a HUMAN when I call customer service and not get a bunch of computer generated responses. Reply. Do I need to put a return address on packages that are shipped via flat priority mail ? These may work for some sellers and buyers, but it doesnt say enough about your listing. New comments cannot be posted and votes cannot be cast. Poshmark notes that a buyer can initiate a return if they don't receive their item, or if the item they received doesn't match the description on Poshmark. And I wonder if the seller thinks thats enough information to help a buyer purchase your item. Deny a return. Then check the pictures of the listing, and your description to see if you missed anything. In the span of a year, thats a pretty low amount of cases. The buyer became very agitated with my statement and then stated the sweater was filthy. This means that you can't ask for a refund if the item doesn't fit, if it arrives late, or if you just don't want it anymore. Bree is a lifestyle blogger, mom, and wife based in Virginia. In this case, the buyer opened a case upon receipt of the item. Just follow the steps below. Hide full review Helpful? Select . Select Done. View thismommyisreals profile on Facebook, View thismommyisreals profile on Twitter, View thismommyisreals profile on Instagram, View harmonyetgraces profile on Pinterest, View thismommyisreals profile on WordPress.org. Go to your account by clicking on your username -> Click on My Purchases -> Select the order you would like to file the return case on -> Click on Problems/Order Inquiry -> Click on Order Not as Described -> You will need to select a reason for the return -> Next you will be asked to provide a description of the issue with the item . Yes, stock photos of your listing are great, but without a picture of the actual product, your item may be returned. You can use stock photos to show the fit of a product, so the buyer has an idea of the style. Thank you. But you should make sure your shipping box or poly mailer is in great condition. I have never worn or washed this NWT dress, which was purchased in this condition. Open the Poshmark app for Android or iOS. Outcomes are typically return approved, denied, or funds released to both parties. Dont worry you (seller or buyer) wont be billed for it. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. If a buyer is asking for a refund because the item doesnt fit, then mention Poshmarks return policy. Share tips and tricks, make new PFFs, and banter about. In two cases, I wrote down the wrong size in the descriptions. Box. Learn how your comment data is processed. 5. How much does Poshmark take from a sale? To avoid Poshmark returns, make sure you ship as quickly as possible. They mentioned the policy of asking the buyer to describe the issue and sending photos. Its difficult to know how Poshmark would have responded here, but its important to show that as a seller, I confirmed the shipment, and followed through on my part of the transaction. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). If a case opens, address Poshmark, and not the buyer. But the past few months it seems "item not desicribed" return cases are getting out of hand. I got the confirmation that the package was delivered to the Poshmark . Please visit jenn_sd and say hello! Check out 13 Reseller Supplies You Need To Sell Online For Beginners. Its difficult for Poshmark to determine whether or not it exists since they can only rely on what each party states. Your email address will not be published. Each of these cases were different, but I always directed my comments towards Poshmark and kept my responses based on fact. If you like my videos, my vibe, my life hacks, makeup tutorials, DIYs, my decluttering videos, sharing in my very slow journey to minimalism, and of course my painfully honest reviews; please take a minute to like this video, subscribe to my channel, and hit the notification bell so you will be notified when I post my next video. Select Edit to edit an address or select Add Address to enter a new address. No matter the reason, its always frustrating! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Why would a seller risk their business with such dishonesty? Theres always a chance that we may miss something. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select My Purchases. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hoblin23 . 6. I was floored. Go to your Account Tab (@username). Package, ship and get paid 4 Tips for selling more on Poshmark Respond to comments quickly Attend Posh Parties Send offers to likers 6 Selling on Poshmark FAQ How do beginners sell on Poshmark? Keyword stuffer, absolute pain in the ass cluttering a brand thread. You will receive a one-time useverification codeto enter on the verification screen. The only thing I could do was maintain my position that I sold the sweater in the condition that was stated. Usps requires all priority mail to have a return address, it's mandatory so they can refuse it. A Poshmark employee decides the outcome of the case. Sorry for the newbie questions ! Despite the facts that Poshmark does not include dual size option, and that I included a photo of the actual tag, they stated that I didnt accurately represent the sizing. Go to your account tab and then tap on My Address'. Privacy Policy. Refer to my previous return post on my experience with this. c#; asp.net; vb.net; Share. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 4. So I thought Id talk about Poshmark returns because I had to open a case against a seller recently. What other tips do you have for return cases? Reddit and its partners use cookies and similar technologies to provide you with a better experience. While Poshmark's digital marketplace is safe, secure, and private, there is always some risk involved in buying online. In this case, I was lucky the buyer loved the dress so much that they decided to keep it. Please consider this as my acceptance of the return and process the return label accordingly. In this case, I sold a sweater that was one of those in-between sizes. Enter in your new email address. The original listing included a photo of the discolored tag, and described it accordingly. 1. Yes, you can say it was in great condition when you shipped it, but the buyer received it damaged, and they can open a case against you. If you cant give write detailed descriptions of your listing, Google the product and copy the retail description of the product. If you're going to ship late, let the buyer know there'd be a delay, and they would understand. Select Account Settings. But waiting for days and not getting any update can be frustrating. She stated that it was obvious that the dress had been worn, washed and the tag had been reattached. So go to the USPS website and schedule a pickup, and the mail carrier would pick up your shipment the next day. Is there an option Im missing to pretend they dont exist? And these were not pictured or even mentioned in the descriptions. Once the buyer purchases an item, I follow up with a thank you, stating when their specific item is expected to ship. While they wont guarantee a case in your favor, they will help defend your case, keep things professional, and hopefully, allow Poshmark to process the decision promptly. Signing up is easy. Select your profile picture at the top-right of the page. I contacted the seller who said they are size 9 and she would not refund or accept a return. Select on your email address. Select from a previously saved address or add a new one by selecting 'Add Address'. Just this week, I sent a wool blend pea coat to a buyer who paid $44. Username etc. If youre going to ship late, let the buyer know thered be a delay, and they would understand. Given these experiences, Ive determined 5 Tips for Poshmark Return Cases. Select My Addresses. To file a return: In the app Select your Account Tab (@username). From there, they can lodge a problem or launch an order inquiry within three days of purchase of the item they find unsatisfactory. Has anyone else had any luck with returns as a seller or just similar cases? I requested for more information, and she provided it. (9405511109483873533427) and contacted USPS. In this case, I chose to direct my questioning to the buyer. They never addressed her complaints about odor, stains or condition. Thoughts? But the past few months it seems "item not desicribed" return cases are getting out of hand. Leave your Poshmark closet in the comments! Select "Order Not as Described" from the dropdown menu. By far, this was one of the most difficult cases that Ive come across. To initiate a return and refund, file a claim on the Poshmark website or the app. ETA: Thank you guys so much for the advice and great suggestions! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Create a free Poshmark account 2. I said no. Nick Nick. Hey everybody. Abigail Abesamis Demarest is a contributing writer for Insider based in New York. In the app. Your email address will not be published. You can put their address as a return address as well. Select Account Info. 10 pinkwoodgrain 4 yr. ago Thank you <3 2 Scroll down and go to My Purchases. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. In all of these three cases, I realized immediately that the error was on my side. However, I disagree with their statement regarding the condition of the dress. It was a bit of a frustrating experience. Apologize to them, and move on. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the . Unauthorized use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. To manage your addresses: In the app Go to your Account Tab (@username). Select Submit. If you feel that you didn't receive what you ordered, you have three days from the day you receive the item to report the problem to Poshmark. One thing that I always do is confirm the sale. For more information, please see our Returns must be shipped back to the seller within five days in order to be eligible for a refund. Click "My purchases." 4. Make sure to read Poshmark policy for whats covered and what isnt, to protect yourself on the reselling platform. Some sellers might misrepresent an item or hide its flaws. One of the best tips for selling on Poshmark is to open a P.O. Now you have pictures of your listing, the next step is to describe the product, and back them up with the pictures. Trending: Thredup Processing Fees What It Means & What To Do, 13 Reseller Supplies You Need To Sell Online For Beginners, Selling On Poshmark in 2021 | Tips For Making Sales, How To Start A Reselling Business With No Money, Buying On Poshmark: 11 Tips For Beginners. But if you never receive your product, or it's completely different from what the listing described, you can return the item, and hopefully receive a refund. Add images that clearly depict the reason for the return and include a description of the return. I never contact the buyer directly, nor address them directly in the case chat: Hi Poshmark Team, Im sorry to hear that the buyer is dissatisfied with their purchase. Take photos of the item 3. So much of what I declutter in my videos find a second home in my posh closet and now maybe it will find its forever home, with you, in your home:https://poshmark.com/closet/stylist_erikaLastly, lets get social! step 2 To change your shipping or return address, click on 'Change' next to your address. Archived post. And thats a strong argument just because it is. If not, learn your lessons and make sure it doesnt happen again. They also won't refund an item that you just don't want anymore. Click the order for the item (s) you wish to return . and our My username includes my unique first name and my profile pic is me. Press J to jump to the feed. Select a reason that best matches your reason for the return. I guess it's fine for now but ideally I don't really like having my actual address attached to an online account if multiple sales are involved. Select Order Not as Described. Offering a large selection of over 1,500 items, with new items added daily. Poshmark sellers have 5 business days to ship but it doesnt mean you have to wait till the last day to ship without communicating with the buyer. Scan this QR code to download the app now. So I'm thinking of changing my name to something else, and finding a profile pic that isn't my face. Cookie Notice Privacy Policy. Select a reason for the return. The Budget & Mom Jeans blog earns commissions from qualifying purchases as an amazon associate. and our If you wanted the package back because something happened or it wasn't deliverable a PO Box would be the best option. I'd just like to stay anonymous. I've been a faithful posher for over 5 years selling 1,060 items so far. Select Done On the web A P.O. Reddit and its partners use cookies and similar technologies to provide you with a better experience. "Not matching the description" can include receiving the wrong item, a damaged item, a fake item when you ordered from an authentic source, and more. Half of them were my fault. step 1 Go to your account tab and then tap on 'My Address'. WRONG. Follow me on TikTok:https://www.tiktok.com/@stylisterikawithakFollow me on Instagram:https://www.instagram.com/stylisterikawithak/Follow ROXDOLL on IG:https://www.instagram.com/roxdollcosmetics/Sign up for the ROXDOLL Cosmetics Loyalty Rewards Program, its free to join, and youll receive exclusive VIP offers while you earn points that can be redeemed for rewards!https://www.roxdollcosmetics.com/loyalty In the end, Poshmark sided with the buyer. Select Edit to edit an address or select Add Address to enter a new address. Archived post. Look for things you can use to defend yourself just in case the buyer is being dishonest. This past month, I had my first return in years. Select from a previously saved address or add a new one by selecting Add Address'. One of the Posh Tips we like to share with our sellers is to be extra descriptive in the listing to avoid any possible concerns regarding condition and to best set their buyers expectations.. Archived post. Archived post. In my case, I bought two winter jackets, and both jackets right pockets were torn inside. I understand this may sound and feel daunting rightfully so -but it can help you avoid Poshmark returns because now the buyer is aware of the condition or state of the item theyre buying. One was the size of an adult hand, and the other would fit my thumb. 2023 Budget & Mom Jeans Rosemary Theme by Restored 316, Poshmark Returns: What To Do When A Buyer Opens A Case, How To Avoid It, Thredup Processing Fees What It Means & What To Do. Selling on Poshmark is a lot of work, and missing things are not uncommon, so youre not alone. In it, I included the screenshot of my purchase confirmation. On the web I then contacted Poshmark customer service, who asked for photos - which I provided. But if you cant find the product on Google, then youd have to describe it to the best of your knowledge. and our Not the type that breaks on the way and the item is already getting damaged on the way to the buyer. List the shoe by the size written on it. It was marked by the manufacturer as a M/L, which of course, is not an option in listings. Poshmark, Inc. Headquarters in Redwood City, CA. I'm getting fed up, at least the last 2 " item not as described returns" the buyer didn't damage the items and I was able to resell easily. I know how it feels because it has happened to me before. Jennifer R and This Mommy is Real 2017 - 2018. For more information, please see our Enter your email address to subscribe to this blog and receive notifications of new posts by email. Repeat the actual shoe size again in the listing's description. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. The other three were issues that I felt that buyer brought up due to either buyers remorse or fit. You can turn off email and push alerts for the parties, at least. Beside your current address, select Change. New comments cannot be posted and votes cannot be cast. Your return address is the address that will be printed on the top left corner of the shipping labels that we email you. Mercari VS Poshmark Which Is Better For Selling Online? 6. For sales above $15, Poshmark charges 20 percent of the . More importantly, I included a screenshot of her response thanking me for the update. I accepted the return because I didnt have photos or any recollection to state that it wasnt. If Poshmark denies the return, the sale will close and the funds will release to the seller. Im toying with the idea of cutting out the return address portion of my package labels, for security purposes. The seller receives a notification of the case and can provide her response. Your email address will not be published. Just this week, I sent a wool blend pea coat to a buyer who paid $44. I addressed Poshmark advising that I sold a pre-owned item in good, clean condition, free from excessive wear or staining. When taking pictures of your listings, take measurements also, then show pictures and mention them in your descriptions. I indicated medium as the size, included a picture of the tag, but made the mistake of not including the M/L part in the description. Who has the time to do all of that? Any buyer can open a case to return a recent purchase using the account tab on either the Poshmark app or web version. And Ill show you how to do these and more on this blog. The day the buyer received it, she claimed it wasn't "long enough". The CVV code is used to verify that you have the physical card in your possession and helps reduce the risk of debit or credit card fraud. My username includes my unique first name and my profile pic is me. Go to your My Poshmark Tab (@username). Here's how to use the online marketplace to buy and sell clothing and accessories, How to delete a Poshmark account from your computer or mobile device, How to delete a Depop account if you want to stop shopping on the app or start a new account, How to leave a review on Depop and give the seller feedback via the app, What is Depop? Add images that clearly depict the reason for the return and include a description of the return. In the last few months, one of the more popular posts on this blog has been I Had a Poshmark Return. Its important to handle all cases, no matter the reason with a calm, professional tone. 1. The situation escalated and she insisted that I was lying over and over again. Tap "Problems/Order Inquiry," then "Order Not as Described.". She had not opened the package and stated that it was an accidental buy and wanted a return. Yes, the buyer may lay false claims but try to keep your cool. Interacting with my videos not only helps me out but also makes me smile! Select Edit to edit an address or select Add Address to enter a new address. I dont personally own a tag machine. Don't rely on Poshmark's conversions. When she's not blogging, you'll find her listening to music or enjoying a good book. We all know you have 5 business days to ship on Poshmark, but it doesnt mean you have to wait until the fifth day to ship. As a seller, its in inevitable to have a case. This will help keep things professional and keep personal feelings out of it. Once a buyer gets a notification of shipment, theyre excited and waiting for their new buy. Select Done. There was nothing else that I could have done to prove that this was a legitimate transaction in my view. I am attempting to hide the document name from the user by using a folder with appending querystring in the following format: . What kind of fit is it? Youre on the platform to sell and make money, remember to take enough pictures, describe your items thoroughly, and youd hardly have cases open against you. I have reviewed the listing, and agree with their findings. Any other new and upcoming apps that may be better for sellers with closets of +300 items? She stated she confused her shipments and she never intended to buy the item. If it is your fault, accept the return and let the buyer get their refund. Archived post. Username etc. Select Problems/Order Inquiry. On the web Again, it is important to only state facts, and address Poshmark in the case chat .While its never guaranteed that youll win, its best to keep things short and professional. Now, lets look at better item descriptions: All Im trying to say is that incomplete descriptions can lead to Poshmark returns, and you can avoid them. To change or add your address: In the app Go to your Account Tab (@username) Select My Addresses Beside your current address, select Change Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. They first stated that the sweater was worn more than I had stated, as it didnt fit right. Poshmark return cases take only a few days, or less than a week to resolve. You can change your email address directly through your Poshmark account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Privacy Policy. Here is how I handled each of my Poshmark return cases: Poshmark has this one phrase they use whenever a case is closed in the buyers favor: Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. So such issues do not qualify for a refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Do you try to stay anonymous? Maybe I'm a little embarrassed someone I know IRL would find out I'm selling my clothes? Write a description about the return. Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. Follow asked Jan 14, 2010 at 10:23. Now I laid low and figured poshmark would obviously see this was a scam and the buyer damaged the item in hopes of getting a return.