This policy is provided for informational purposes only and we may change the policy at any time, without notice. 77479 Sugar Land @hillarykwiatek @RCNconnects Figure out what their deal is for "new" customers, and how long you have to have been canceled to qualify as a new customer. Entouch was an American male Alternative R&B group, composed of Eric McCaine and Eric Smith, also known as Free. Current problems and outages | Downdetector. All rights reserved. A representative will reach out to you to schedule a trouble ticket." / Twitter astound.com 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN I shouldnt get an alert that my service rate increases by nearly 30$ per month for internet ONLY, Never use @RCNconnects , internet has been down all day. -Jackie. Let's see what services we have available at your address. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. @ILCommerceComm I have been having serious issues with @RCNconnects and will need someone to please contact me regarding this matter. TV channels/selections on par with most leading content providers. Extremely disappointing. . When available, enTouch, at its sole discretion, may provide access to better than 3G network latency performance. No hidden monthly fees. @GetSpectrum how quickly can you get here? Please let us know what issue you are experiencing with Astound Broadband: Thank you for the report! Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Now its Asstounding how bad it is. Do you want internet service for your home or business? Last problem: April 29, 2023 at 5:33 p.m. greg griswold 11 months ago Astounding how pathetic their service is. Astound Broadband powered by enTouch has 1.5 stars. These modules are designed to return statistics on download and upload throughput. Latest outage, problems and issue reports in social media. Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Veterans Administration benefits statement. If you are still experiencing an outage, please try resetting your router. All names, logos, images and service marks are property of their respective owners. When it was just Wave it was fine. All prices listed do not include applicable taxes and fees. enTouch provides high-speed mobile broadband Internet access service on at least 3G mobile networks at round-trip latency that is typical for 3G mobile networks (107 to 223 milliseconds) where the network will support such performance. 94533, Cheryl 11 months ago Called and they stated no estimate time for repair, Tammy haynes 1 year ago It looks like Astound Broadband isn't available in your area yet. January 12, 2022 09:00 AM Eastern Standard Time. @WaveConnects 20+ hour outage in downtown Seattle. Customer service does not help after multiple calls. The Austin, Brownwood, Midland/Odessa, San Marcos, Temple and Waco payment center will open at 12pm CST. #badservice, @RCNconnects internet not working yet again . Notice letter of participation in a qualifying state, federal or Tribal Program. Find the Internet or cable service that meets your needs, or create a custom package of bundled services that will save you money and connect every area of your life. Lee 11 months ago Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. Problem with internet down during two last weeks. Happy about the service. The speed and latency you can expect to receive using our Broadband Services are described below. You have electrical power at home and no one in your neighborhood has TV, Internet or Voice services. Internet down again - second time in 2 weeks. During natural disasters and other emergencies, our Underlying Carriers may prioritize emergency communications, including those of law enforcement, public safety, or national security authorities, consistent with or as permitted by applicable law. If this continues to happen, please contact us. Moved from Oklahoma City to Katy and hooked up with En-Touch. These metrics are the main signs of broadband quality. Some customers may be experiencing commercial power outages. No contracts. Mat 2 months ago If you have any questions, send an email to info@broadbandnow.com. How can you manage your DVRs recordings. [2], In 1990, the single "All Nite" entered the U.S. The following are the most recent problems reported by Astound Broadband users through our website. T-Mobile Home Internet 99% available in Missouri City Connection: 5G Home Download speeds up to 182 Mbps User Rating (286) View Plans Eligible new customers get a $50 Virtual Prepaid Mastercard 3. My bill increased 4X without any explanation :/ Just looking for some answers. Also experiencing current outage or problems with enTouch Wireless? Dallas, Lake Zurich, Riverside, Seattle, Sacramento, Philadelphia, San Francisco, Bethlehem, North Highlands, Austin, Allentown, Somerville, Oakland City, Bloomington and Lebanon. In the last three months, how would you rate Astound Broadband? . Explore plans below David Morgan If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Retweets. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. To find out more, see our privacy policy. enTouch provides high-speed mobile broadband Internet access service on at least 3G mobile networks at 3G or better speeds (at least 200 kbps symmetrical), where the network will support such performance. During periods of congestion, our Underlying Carriers may prioritize data traffic for some customers over other customers to manage their networks. When we say we're here for you, we mean it. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Having problems? Xfinity On Thursday, 2/2, the Lewisville payment center will be closed. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). charges, at the number provided above. Offer not available for existing enTouch Wireless customers. If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. download For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and @ManhattanTwist @RCNconnects How does this service go down every time it rains?? I truly am "astounded," not so much by the quality of service but rather, by how a service provider can hold customers hostage by making it difficult to unsubscribe from a service, while billing them. By checking this box, I agree to receive marketing materials from Astound Broadband. Yelp users havent asked any questions yet about. @WaveConnects Hi! Your account opens the door to conveniences and features included FREE. Well, it's your lucky day. It's a fact that enTouch wouldn't stand on their own, and compete with legit security and internet companies, without these shady deals. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. enTouch offers prepaid and Lifeline service plans with pre-established allotments of data per month and the opportunity to purchase additional data. Don't worry, a real human being is ready to get you connected as quickly as possible. How do we help empower people? It is crucial to get in touch with Astound Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. Nothing in this policy changes your rights and obligations, or ours, under our Terms of Service, available at www.entouchwireless.com/terms-of-service, or our Privacy Policy, available at www.entouchwireless.com/privacy-policy. International calling does NOT include text messaging, picture messaging, or video messaging. Performance of broadband Internet access services is generally evaluated based on speed and latency. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. Missouri City 77459- no internet day 2!!! Disclaimer: All trademarks remain the property of their respective owners, and If you have further questions, give our award-winning customer service representatives a call at. As of January 2022, the national average download speed for Astound Broadband Powered by En-Touch is 79.25 Mbps. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Founded in 1994, Giganews service is available to individual users through a subscription model and as an outsourced service to internet SafetyNet Wireless is a Lifeline government benefit program that provides monthly telephone service discounts to income-qualifying consumers. No, enTouch does not require consideration, monetary or otherwise, from edge providers in exchange for the non-discriminatory treatment of their content, application, service, or non-harmful device, including, but not limited to, in exchange for transmitting traffic to and from our end users or preventing the blocking or throttling (including impairment or degradation) of the edge providers content, application, service, or non-harmful device. 3 consecutive months' worth of your most current pay stubs. Commercial power outages are possible. At the moment, we haven't detected any problems at Astound Broadband. Overall I am very satisfied with En-Touch. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM Card ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. We tell you when your favorite services are down or having problems. BroadbandNow Internet If electrical power has not been restored to your home, cable services cannot yet be restored. Likes. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Power is restored and some of your services are working, but not others. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Power outages are possible Should you lose power to your home, cable and Internet services cannot be restored until electrical power from your local power company is back up and running. 77084. This policy provides Boomerang Wireless, LLC d/b/a enTouch Wireless (enTouch, we, us, or our) customers (or you and your) with information about the network management practices, performance characteristics, and commercial terms applicable to our mass market wireless broadband Internet access services (Broadband Services), consistent with the Federal Communications Commissions (FCCs) Transparency Rule and applicable state open internet laws and regulations. . In context, wired terrestrial Internet connections generally have latency in the 5-70ms range. Opting out of @RCNconnects services is an unimaginable nightmar! Speed reflects the capacity at which Broadband Services can transmit data. Astound Business Services are available at your address. Internet is back on, but what about restoring speed? If your Astound Broadband Powered by En-Touch speed test result is lower than expected, try Experience from start to finish was excellent. Our services vary based on location. For the inconvenience, Astound Broadband has occasionally given some customers credits and other forms of payment. I understand that consent is not a condition of purchase. in your area please call 1-888-610-1499. enTouch provides broadband internet, digital TV, home phone and security services in the Greater Houston area. Streaming Video Optimization. They were signed to Elektra Entertainment during the height of the new jack swing era. 1. Astound Broadband powered by Grande is prepared for the winter storm approaching North and Western Central Texas Monday, 1/30 into Thursday, 2/2. Always remember to stay away from fallen wires. In these areas, we work closely with local authorities to access damaged areas as soon as it is safe to do so. These nationwide outages have prevented many customers from accessing their services. Throughout their coverage area, the average latency on Astound Broadband Powered by En-Touch Internet speed tests is -1ms. well over 20 calls now, pulled sim card, powered off for 1 hour more than 8 times, yet nothing works. COPYRIGHT 2011 2021 ENTOUCH, ALL RIGHTS RESERVED. test below can show key statistics about your internet connection. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. If you are having issues, please submit a report below. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Leading Provider Offers Gift Cards and Savings on Internet, Streaming & TV Services Houston, TX - November 15, 2021 - enTouch, a provider of high-speed internet, TV and phone services, today announced its limited-time Black Friday and Cyber Monday promotions.. They embed themselves in our homes thru land developers and monopolize their captured customer market. Completely dishonest! The group released a self-titled second album in 1991. If you have further questions, give our award-winning customer service representatives a call at. Copy of last year's State or Federal income tax return. No, enTouch does not block or throttle (including impair or degrade) lawful Internet traffic on the basis of content, application, service, or use of non-harmful devices on its Broadband Services, subject to reasonable network management. Spectrum. Are you a current or former Astound Broadband Powered by En-Touch customer? Thanks for horrible customer service and internet service, @WaveConnects When will it recover? If you have questions or concerns about our Broadband Services, please contact us using the following information: Phone: 1.866.488.8719 or 611 from your device during normal business hours: Monday Friday, 10am 7pm CT. Mail: enTouch Wireless, 3030 Lyndon B Johnson Freeway, Suite 1320, Dallas, TX 75234, Copyright 2023 enTouch Wireless All Rights Reserved. enTouch may engage in zero-rating for no consideration and by not differentiating on the basis of source, destination, content, application, service, or device, or class thereof. your assets for marketing use. See astound.com/yourspeed for why speeds may vary. . *Please note we only publish helpful, relevant, and specific reviews. These techniques only apply to internet browser traffic (HTTP, port 80) for recorded video streaming and do not affect real-time video streaming. by Web Dev | Jan 12, 2022 | Press Releases, by rcn-teresa | Nov 15, 2021 | Press Releases, by rcn-teresa | Nov 1, 2021 | Press Releases, by Web Dev | Aug 19, 2021 | Press Releases, by Web Dev | Jun 30, 2021 | Press Releases, by Web Dev | Jun 2, 2021 | Press Releases, by Web Dev | May 12, 2021 | Press Releases, by entouch | Nov 1, 2020 | Press Releases, by entouch | Sep 18, 2020 | Press Releases. Giganews, Inc is a Usenet/newsgroup service provider. @WaveConnects My internet is down in Redmond, WA. Please be sure to follow travel advisories, take precautions, be aware of your surroundings, do not touch any downed lines and wires and, above all, stay safe. Customer Prioritization is not paid prioritization and instead may be based on a variety of factors, including the type of customer and the amount of data a customer is using. what you love about Astound Broadband Powered by En-Touch and offer valuable insights for other users. Apply today for the Affordable Connectivity Program (ACP). enTouch serves a growing number of communities throughout the Greater Houston Area and is proud to extend its Security Alarm service and enControl Master Suite system to surrounding areas. Nationally respected, doing business the right way [4] It is one of the listed companies of state-owned China Telecommunications Corporation. Specifically, our Underlying Carriers may scan or analyze network addresses that are registered through the Underlying Carriers, including addresses that may have been delegated to customers, and/or routes that originate from the Underlying Carriers networks to identify and address security threats or to notify customers of such threats.