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They will make sure you are getting the care you need, and identify any barriers to care like transportation issues, financial concerns, family difficulties, depression or other problems that may slow your ability to heal. Please contact the practice directly to confirm your health plan is accepted. Starting January 3, applications will be accepted. 845.383.3839 Kingston Office The program is based on an easy-to-use electronic tablet that connects patients with physicians and other clinical team members around the clock through a two-way visual and auditory communication system. I have advanced fellowship training in the medical and surgical treatment of endometriosis, abnormal vaginal bleeding, and fibroids. For privacy purposes, the advocate may be reluctant to provide you with names and contact information. Address must have at least 0 and no more than 256 characters. Care Concern/Patient Advocacy To . Banner Health Network Service Center (602) 747-7990 in Maricopa County (888) 747-7990 outside Maricopa County Banner Health Network Case Management Banner Health Network (BHN) offers a Case Management program to assist members with acute and chronic medical problems. Make sure you ask the references what types of services they provided, how well they provided them, and whether they would hire them again if they needed advocate services. We can't give you medical advice through chat or this form. Some advocacy services such as medical bill reconciliations or legal services won't require 24/7 availability. These advocates charge a fee for their services, but they are definitely worth the cost, even if it's only for the confidence you will have about getting the best care. Department Phone Number; Intermountain Healthcare Corporate and Executive Offices . Your name and personal data won't be shared with any other organization, sold or used in any other way. Patient Advocate Contact List; Location . HealthAlliance Office of Patient Advocacy 105 Mary's Avenue Kingston, NY 12401 patient.advocate@hahv.org 845.417.7692 8 a.m. - 4 p.m., Monday - Friday At other times, you can leave a message or call the hospital operator and ask for the nursing supervisor Lakeisha Covington Whitehouse Hotline Patient Advocate. Our website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Directions & Parking MD Anderson has many convenient locations . Fax: 602-257-4180. In particular if the advocate charges by the hour, you'll need an idea of how long a service will take to perform. HonorHealths patient relations team ensures that your experience at HonorHealth is a good one. Another website offers a list of advocates who belong to an organization called NAHAC, the National Association of Health Advocacy Consultants. From 602, 623, 480 area codes: 602-417-4000 They will help you communicate with your primary care physician and specialists, pharmacists, therapists and other health professionals. Banner - University Medical Center Phoenix, About Nichole Mahnert and Banner Safety Practices. Advocate Condell Medical Center. The value of the Last Name field is not valid. By Trisha Torrey Call our main billing phone number at 801-906-2800or toll free 1-866-415-6556, or chat with a live agent. Electronic diagnostic tools are also used in the home to provide feedback about the members vital signs. Hours of Operation +1 . Zip Code must have at least 0 and no more than 256 characters. . Use the link below to find the phone number for any of our providers or clinic locations . Dr. Mahnert was so knowledgeable. Report Provider Fraud: 602-417-4045 If you have a medical question, contact your doctor's office directly. Browse Help Topics Appointments Banner-University Family Care: 1-800-582-8686 At Banner Health, we believe that protecting your privacy is important. The Health Equity Funds are designed to specifically provide support to eligible patients living in one of the 220 counties covered by the funds, which is verified using the zip code of the patient's home address. We provide health care advocates at no extra cost to qualifying members, so you have the resources you need to help you make informed decisions. Banner Health NetworkP.O. If this is an emergency please go to the nearest emergency room or call 911. Your health is important to us and we want to keep you informed of COVID-19. When you call an advocate, youll be connected with a specially trained individual who can help answer questions or find answers for you. Click here if care was provided by SCL Health Email: procure@azdoa.gov, Phone: 602-417-4000 Kingston, NY 12401 Contact Us Form. [go to full article], City of Tucson Housing Waitlist will be opening! Covered Services Molina Healthcare: 1-800-424-5891 Care we provide at VA Southern Nevada health care. Phone, room number : 530-879-5009, room 129 : Location Fairfield VA Clinic : Phone, room number : 707-437-1803, room A102 : Location Mare Island VA Clinic : Banner Health Network (BHN) offers a Case Management program to assist members with acute and chronic medical problems. patient.advocate@hahv.org 513.947.1250 (fax) I think she was very considerate, understanding and worked with me to decide what treatment would be best. General Information (702) 852-9000. You'll want to find an advocate who has experience performing those services you need. Contact Us. One website, AdvoConnection, provides a searchable directory of advocates who offer a variety of kinds of help to patients and caregivers, such as medical, hospital bedside assistance, insurance denials or claims, billing reviews and more. View wait times and save your place in line at an Intermountain InstaCare location near you. If you are hiring an advocate for someone who is out of town (like a child hiring someone to care for a parent who lives elsewhere), then you will want reports. Their previous experience working with patients with similar ailments, or in similar circumstances to yours will be a good indicator of whether you'll be able to develop that confidence level. The value of the Comments field is not valid. HealthAlliance Office of Patient Advocacy They also will make sure that you understand your diagnosis, treatment and how to provide the best self-care for you. Click here if care was provided by Intermountain Nevada, Intermountain Foundation Your care team is your primary resource for questions or concerns. Banner Health Network Nurse On-Call (602) 747-7990 (888) 747-7990 (outside of Maricopa County) Open 24 hours a day, 7 days a week including holidays New York State Mental Hygiene Legal Service VA Southern Nevada health care Phone: 702-791-9000, ext. Members consist of professional advocates and those interested in patient advocacy who want to come together to improve the healthcare experience. Phone Number; Patient Billing Information: . Advocate Deb provided the information I needed and was extremely helpfuleven suggesting services that I didnt know about. The Arizona Association of Patient Advocates (AAPA) is a professional patient advocacy 501 (c) (3) organization dedicated to advancing patient advocacy and healthcare in Arizona. Search for an advocate by the location of the patient and the service you need. Note: Please contact the practice directly to confirm your health plan is accepted. Call: 602-542-7600 Quick Links Crisis Hotlines Time to Renew Benefits & Services Maternity Care Services Dial 911 or go to your nearest emergency room Get a ride 3 MIN AWAY $8-10 on UberX Get a ride Lyft in 4min $8-10 Clinical Services Special Care Services Intensive Care Unit Neonatal Intensive Care Report suspected member or provider fraud using this online web form, by phone, or by email. [go to full article], Effective November 15, 2022, prior authorization for Syangis is not required. If you are not able to resolve any issues through the Office of Patient Advocacy and wish to take further action, please contact: New York State Department of Health Out-of-State Toll Free: 1-800-523-0231, How to Apply I have a question regarding must have at least 0 and no more than 256 characters. New Providers: AZ-APEP.gov/UserRegistration Call your health plan first! For some advocacy a phone or video call will be sufficient. If this is an emergency, please dial 911. If you have questions about your hospital or HonorHealth Medical Group bill, or if you need to contact an HonorHealth team member for different reasons, please submit your request via the Contact Us page. How to reach us Hospitals Broomfield Hospital: 720.718.1020 or via email Grandview Hospital: 719.365.5621 or via email Greeley Hospital: 970.652.2571 or via email Highlands Ranch Hospital: 720.516.0124 or via email Longs Peak Hospital: 720.718.1020 or via email Medical Center of the Rockies: 970.624.1335 or via email Healthcare Advocacy; Mental Health First Aid; Office of Human Rights; . If this is an emergency, please dial 911. They will work with your partner or family members who are supporting you during your illness to be sure they have the knowledge and resources they need, too. Banner - University Medical Center Tucson Preferred Phone Number 520-694-2873 Book Appointment Mary Beth Jamison, FNP Specialty Focus Pulmonology Book Appointment Online booking Watch Bio Lillian Hansen, FNP Video Visits Available 5.0 out of 5.0 ( 119 ratings) Specialty Focus Pulmonology Hospital Affiliations AHCCCSOnline Website Dale is an experienced fact-checker and researcher with a Master of Science in Journalism from Columbia University, Graduate School of Journalism. Thank you, {{form.email}}, for signing up. A true patient advocate is difficult to find. Email: patientfeedback@imail.org Health Insurance for Children, Provider Enrollment If so, ask them to provide your name and contact information to other patients who would be willing to speak to their abilities. Mercy Care: 1-800-624-3879 800.804.5447 Get care for low-level urgent conditions through a video chat with a provider, 24/7, on your computer or mobile device.Learn More. Dr. Mahnert was the BEST doctor ever!!!!! UnitedHealthcare navigators provide you with a single point of contact to help support and guide you through the complexities of the health care system during your toughest and most challenging health care experiences. Setting your location helps us to show you nearby doctors, locations and events throughout the site. The value of the Address field is not valid. For life-threatening emergencies, find the nearest emergency room, Sign up for our healthy living newsletter. Reports may not be necessary. 630-275-5900. . If you have questions related to any personal health information, please contact your doctor's office directly, schedule a virtual urgent care appointment or call our customer service team at 1-833-8-BALLAD (833-822-5523). Ever wish you could have your own personal health navigator? Arizona Complete Health -Complete Care Plan: 1-888-788-4408 24/7 online access to your health information for Banner patients. 855.373.2122 You can also get more information about our Financial Assistance Program by completing this secure form, or you can call our Financial Assistance Hotline at 1-800-442-1128, during regular business hours. Verywell Health's content is for informational and educational purposes only. Skip to Intermountain Healthcare company wide navigation, Skip to Intermountain Healthcare company wide footer navigation. Is Physical Therapy Covered By Insurance? Complete this online form: Access to Covered Medicaid Services (Web form), Or send an email with your name, AHCCCS identification number, date of birth, phone number, the name of the provider and a short description of the issue to: CQM@azahcccs.gov. Our service areas include: Cochise, Gila, Graham, Greenlee, La Paz, Maricopa, Pima, Pinal, Santa Cruz, and Yuma Counties in Arizona. 518.451.8710 Directors Office (M-F 8am-5pm) Revere Health offers healthcare at 100 locations in Utah, providing comprehensive and high-quality healthcare in 29 medical specialties and family medicine. . Advocate Good Samaritan Hospital. 9 a.m. - 5 p.m. Call from 928 or 520 area codes: 1-800-794-6862 Box 16423 Mesa, AZ 85211. Thats why we provide health care advocates at no extra cost to members with qualifying health conditions. This is perhaps the most important of all the interview questions. Advocates may charge for doing health assessments, time spent on research, review of bills, handling insurance claims or even getting tests or treatments approved (overcoming denials) and more. Charges for services will vary according to the types of services needed, the location of the patient (pricing varies across the country, just like it does for anything else) and how much time the advocate will spend doing the work that needs to be done. With UnitedHealthcare Medicare Advantage, you can. Banner Health is a safe place for care, learn more. 8:30 a.m. - 4:45 p.m., Monday - Friday, DNV GL Healthcare, national accrediting organization responsible for HealthAlliance Hospital accreditation She allowed me to voice what I preferred and respected my medical history and my time. Our service areas include: Cochise, Gila, Graham, Greenlee, La Paz, Maricopa, Pima, Pinal, Santa Cruz, and Yuma Counties in Arizona. Other Banner iCare staff is available for home visits, too. She has written several books about patient advocacy and how to best navigate the healthcare system. 480-323-3660 Scottsdale Thompson Peak Medical Center STPMC.patientrelations@honorhealth.com 480-324-7752 Sonoran Crossing Medical Center SCMC.patientrelations@honorhealth.com HonorHealth Medical Group (multiple locations) 623-580-5800 Virginia G Piper Cancer Care Network 480-323-4547 . American Indian Health Program: from area codes 602, 480, or 623, Your best bet will be to find a private patient advocate. Report Member Fraud: 602-417-4193 We offer a full range of clinical and administrative services as well as behavioral health and wellness programs supported by medical claims data science and a technology platform that uses machine learning to drive people to engage in their health and well-being. Hours: Weekdays 8 a.m.-5 p.m. A certification from the Patient Advocate Certification Board has been available since March 2018. If you cannot access health care services, or need help with your AHCCCS services, call your health plan. Sound appealing? Patient identities are withheld to ensure confidentiality and privacy. There is no charge to use the site. It is the role of this health professional to help you achieve your greatest state of personal wellness by being your medical advocate. Privacy Statement | Visitor Use Agreement. 15436 . Terrance Jordan Patient Advocate. Skip to Intermountain Healthcare company wide navigation, Skip to Intermountain Healthcare company wide footer navigation, Search Intermountain facilities, clinics, and services, Search Intermountain-affiliated physicians, Click here if care was provided by SCL Health, Click here if care was provided by Intermountain Nevada, Physician Relations and Medical Staff Concerns, Intermountain Healthcare Leadership Institute. 845.417.7692 Find doctors, schedule an appointment, pay your bill, and more If you have questions regarding your Intermountain Healthcare hospital, clinic, or physician bill, contact Customer Service. Policy Manuals Phone: 713-792-7776 (after hours and weekends, call 713-792-7090) Greeter Program: When you come to MD Anderson, we want to make sure there is a friendly face to greet you. Let's start with your symptoms and go from there. The value of the City field is not valid. Here is some basic information about finding, interviewing and choosing a private patient advocate. If you have a problem that you cannot resolve with your doctor, nurse or other caregiver, please call the HealthAlliance Office of Patient Advocacy at 845.417.7692. From any other area code: 1-800-523-0231, Call: 602-417-4729 24 hours, New York State Justice Center for the Protection of People With Special Needs Call from 602, 623, or 480 area codes: 602-417-7670 Call our main billing phone number at 801-906-2800 or toll free 1-866-415-6556, or chat with a live agent. HealthAlliance Hudson Valley If you would like to speak to our Customer Care Center directly, please call (833) 252-5535. (385) 887-6000 Toll-free: 1-800-527-1118: Medical Records: 801-906-7000 Toll-free: 1-844-442-1987: Corporate Departments. Box 16423 Mesa, AZ 85211. Phone: 602-954-8380 Translation and interpretation services are available; check with your representative TTY: 711. What if you could have access to a medical professional who could help explain your medical bills or help with scheduling appointments? The value of the First Name field is not valid. Patient Advocate Foundation (PAF) is a national 501 (c)(3) non-profit organization which provides case management services and financial aid to Americans with chronic, life threatening and debilitating illnesses. View wait times and save your place in line at an Intermountain InstaCare location near you. That said, they should be able to give you satisfactory answers to the following questions. 2023 Dotdash Media, Inc. All rights reserved. At UnitedHealthcare, we think so too. If you are a current member and need assistance, please call our Customer Care Center. Call from 602, 623, or 480 area codes: 602-417-4232 Still not finding what you are looking for? Find your hospital for its phone number or other contact information: Advocate Christ Medical Center. For those who qualify, your dedicated navigator will assist, educate, and support you to: Connect you with reliable community resources to help you access care, For people 65+ or those under 65 who qualify due to a disability or special situation, For people who qualify for both Medicaid and Medicare, Ronald, UnitedHealthcare member in Georgia, recently diagnosed with a chronic condition, Individual & family plans short term, dental & more, Individual & family plans - Marketplace (ACA), Individual & Family ACA Marketplace plans. To reach HonorHealth by phone, refer to the complete list of HonorHealth phone numbers. While private patient advocacy is a growing career, patient advocates are still not easy to find. At other times, you can leave a message or call the hospital operator and ask for the nursing supervisor. Copyright 2023, Intermountain Healthcare, All rights reserved. If you, or a family member, have a question about your hospital stay or HonorHealth Medical Group visit, please let us know. Still not finding what you are looking for? You may be introduced to a case manager while you're in the hospital or in the community. Are You on Call 24/7? 2023 The value of the Facility or department field is not valid. You'll want to determine what advocacy services you need the advocate to help you with. The value of the I have a question regarding field is not valid. Please visit the, Resources for Foster/Kinship/Adoptive Families, Accessing Behavioral Health Services in Schools, AHCCCS Whole Person Care Initiative (WPCI), Emergency Triage, Treat and Transport (ET3), Report Concerns About Quality of Care Received, ALTCS Electronic Member Change Request (EMCR), Quality Assessment and Performance Improvement Strategy, Pre-Admission Screening and Resident Review (PASRR), Demographics, Social Determinants and Outcomes, Tribal Court Procedures for Involuntary Commitment, Contracted Health Plan Audited Financial Statements, Monkeypox Virus and Vaccination Information, Federal Funding Accountability and Transparency Act, To report a change to the Social Security Administration: call. The value of the Additional Address field is not valid. Banner Health Network Nurse On-Call (602) 747-7990 (888) 747-7990 (outside of Maricopa County) Open 24 hours a day, 7 days a week including holidays. To report a concern about the quality of care or services you have received, please submit a Quality of Care concern. Find health plan member contact phone numbers below and on the Available Health Plans web page. 847-362-2900. Just because the advocate can help you, doesn't mean they have time in their schedule to accommodate your services. [go to full article]. Intermountain Healthcare is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called SelectHealth, and other health services. There are also a handful of certificate programs advocates may take. Email: AHCCCSFraud@azahcccs.gov. Address immediate questions or concerns with your care team. Trisha Torrey is a patient empowerment and advocacy consultant. UnitedHealthcare Community Plan: 1-800-348-4058. Health (7 days ago) WebHealthAlliance Office of Patient Advocacy 105 Mary's Avenue Kingston, NY 12401 [email protected] 845.417.7692 8 a.m. - 4 p.m., Monday - Friday At other Hahv.org . Last Name must have at least 0 and no more than 256 characters. Banner - University Health Plans (B - UHP) makes health care easier, so your life can be better. Outstanding service. [go to full article], The 2022/2023 Winter Newsletter is here! Office of Individual and Family Affairs (OIFA). If you receive a letter from AHCCCS about your renewal, log in to www.healthearizonaplus.gov to upload documents and check your renewal status. call: 602-417-7100; from 928 or 520 area codes, call: 1-800-334-5283 Get care for low-level urgent conditions through a video chat with a provider, 24/7, on your computer or mobile device.Learn More. Banner Health Network P.O. Email the patient relations representative at the hospital where you received care*: John C. Lincoln Medical CenterJCLMC.patientrelations@honorhealth.com602-786-2082, Deer Valley Medical CenterDVMC.patientrelations@honorhealth.com623-879-5552, Scottsdale Osborn Medical CenterSOMC.patientrelations@honorhealth.com480-583-0843, Scottsdale Shea Medical CenterSSMC.patientrelations@honorhealth.com480-323-3660, Scottsdale Thompson Peak Medical CenterSTPMC.patientrelations@honorhealth.com480-324-7752, Sonoran Crossing Medical CenterSCMC.patientrelations@honorhealth.com, HonorHealth Medical Group (multiple locations)623-580-5800, Virginia G Piper Cancer Care Network480-323-4547. Call from other area codes: 1-800-654-8713 ext. How to Find, Interview, and Choose a Patient Advocate. Search for an advocate by the location of the patient and the service you need. The value of the Zip Code field is not valid. Email: PIO@azahcccs.gov, Contact HMS Further, if there is a charge for them, you'll need to decide whether that's an additional service you do or don't want to pay for. Call from 602, 623, and 480 area codes: 602-417-7200, Call from 928 and 520 area codes: 1-800-331-5090, Provider Services Call Center Hours: Mon.-Fri., 7:30 a.m. - 5:00 p.m. Additional Address must have at least 0 and no more than 256 characters. Use quotation marks around a term or search phrase. Patient Advocates. Get the Care You Deserve With the Most Affordable Online Therapy, 10 Best Online Therapy Services for Postpartum Depression and Anxiety. For more information about eServices, contact your Provider Relations Representative. If you have reported your issue to your health plan, and you need additional help, call a Clinical Issue Resolution Specialist at 602-364-4558 or 1-800-867-5808. Existing Providers: AZAPEPLogin.com, Claims Disputes: For Providers: (480) 684-7070 - Metro Phoenix Intermountain Healthcare is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called SelectHealth, and other health services. www.Medicare.gov 1-800 MEDICARE (1-800-633-4227), Banner Health 2023. Health Advocate has been helping Americans navigate the complexity of the healthcare system for over 20 years. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Providers can use this site to access important information related to each of our health plans. First Name must have at least 0 and no more than 256 characters. Banner - University Health Plans Attention: Grievances and Appeals Department 2701 E. Elvira Road Tucson, AZ 85756 Fax: (520) 874-3462 or (866) 465-8340 Email: BUHPGrievances&Appeals@bannerhealth.com Appeals Grievances Member Rights & Responsibilities Banner Health Patient Services Navigator OBGYN Tucson, AZ 21d Banner Health Specialty Pharmacy Patient Advocate CPhT Gilbert, AZ 30d+ Banner Health RN Patient Navigator Orthopedics Clinic Tucson, AZ 30d+ Banner Health Registered Nurse RN Patient Navigator Orthopedics Mesa, AZ Today Banner Health RN Patient Navigator Pediatric Oncology Clinic Some advocates specialize in helping you understand your diagnosis or treatment recommendations, while others can help you get permission from your insurer for special tests or treatments, or even get your hospital billing straightened out. Case Managers are specially trained nurses who work closely with your physician as part of his or her medical team. VA Northern California health care patient advocates help Veterans resolve problems. The Office of Patient Advocacy is the liaison between patients andthe hospitalin their expressions of praise or concern so that moral, ethical, operational and care standards are upheld on behalf of HealthAlliance patients. Click hereto find out more about COVID-19. Gynecology, Minimally Invasive Gynecologic Surgery, Obstetrics and Gynecology, Fellowship, Minimally Invasive Gynecologic Surgery, 2015, Residency, Obstetrics and Gynecology, 2011, American Board of Obstetrics and Gynecology, 2014. Copyright 2023, Intermountain Healthcare, All rights reserved. Services 1501 N Campbell Ave, Tucson, AZ 85724, USA (520) 874-4189 Website Patient Portal Order Your Records Emergency? 708-684-8000. They assist with many aspects of a patient's medical care to make it a little less complicated. If you just cannot find the name and contact information of an advocate on either list, do a web search using "patient advocate" and your location. Finding one who has the experience and skills you need will be even harder. If you hope to meet with your advocate in person, then choose a shorter distance. Call from any other area code: 1-800-523-0231, Email: APEPtrainingquestions@azahcccs.gov Directory of corporate departments and organization divisions, Toll-free: Intermountain Billing Phone Number. 36 S State St, 23rd Floor VA Southern Nevada health care . 105 Mary's Avenue Have You Handled Other Similar Cases Before? If you think you or someone you know could benefit from our services, connect with us today. 24 hours. It will be important to you to develop a rapport with your chosen advocate, to have confidence in their abilities, to trust them to collaborate with others involved in your care, and help you understand your options. It can be used for regular clinical check-ins, as well as patient questions, concerns and changes in health status. PK !xP [Content_Types].xml ( -J@ !$[ D .`}mv.f NOol ')B:7!Lqd >(krv X RI>G=K #Ee l = ./ M ! UJ@z D%&oz;^X`0 g(eI $ K-}1*gJG2 S DJ F"K7T )=a\= ?`{JB2 .^ri&evf -KU@ n . There are no standard fees or standard procedures because, of course, every patient is unique and every case is different. Theyre here to provide you with the support you need when you need it, for a more positive and effective experience. All Quality of Care concerns are confidential under state statute. Or call 602-417-4885 and leave that information in a voicemail. Any information you give us will be used to send you the information you request and other appropriate health information exclusively from Banner. Category: Health Detail Drugs For questions regarding the vendor registration process or for general information, please call or email ProcureAZ. She has written several books about patient advocacy and how to best navigate the healthcare system. Find directory listings for patient billing and centralized business offices for Intermountain hospitals and clinics. From 928 or 520 area codes: 1-800-654-8713 In-State Toll Free: 1-800-654-8713 (Outside Maricopa County) One website, AdvoConnection, provides a searchable directory of advocates who offer a variety of kinds of help to patients and caregivers, such as medical, hospital bedside assistance, insurance denials or claims, billing reviews and more. Anabel Bevan's Phone Number and Email Last Update 3/13/2023 4:22 PM Email a***@bannerhealth.com Engage via Email Contact Number (520) ***-**** Engage via Phone Mobile Number (***) ***-**** Engage via Mobile HQ Phone (602) 747-4000 Company Banner Health Anabel Bevan Current Workplace Patient Services: . Calls are answered Monday through Friday, 8 a.m. 5 p.m. AZ Relay Service for the hearing impaired: 1-800-842-6520.

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banner health patient advocate phone number