I WILL FIGHT THEM! Your monthly payment is calculated as your weekly payment times 4 or 5 weeks depending on the month. Called flex shopper for manufacturer info and they was not able to help me. WebShopping on the FlexShopper marketplace is easy. READ THE AGREEMENT! 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. Prior to the customer reaching out to ********************** on 03/09/23 our records do not indicate any notes on the account involving a return request nor was the item confirmed returned by the vendor. That was ANOTHER lie. I place my order all happy. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. 5 Good credit is not necessary but not everyone with bad credit is approved. Additional parts, extensive labor and installation charges are extra. I will for sure be reporting them for harassing me! Nowhere during the initial sign up process did it state I would have to physically call them to set it to monthly. They are not transparent, but they will often direct you to a vague lease statement. Milestone ******* c/o ***************** Recovery and Emergent Servicing TELE: **************, I had placed an order in August of 2022. Delayed ship times and store pick-ups are not normal circumstance for our company. A customer service agent reached out to the consumer on 06/08 advising additional documentation was required to proceed with the order request. This credit will be removed from your account if your first weekly payment fails. Because they dint even responded until after delivery was made. They refused to stop payments and closed my case ! RUN from flexshopper!!! You all broke your own protocol with this account and did not keep the consumer in mind. Here are 8 tips for writing great reviews. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. 7 An initial security deposit and/or payment may be required. They want me to go to the DMV and reissue license I my new address which is unnecessary since I just have to report it. But this is where it gets interesting upon reviewing the contract. WebThe good news is that with FlexShopper you have the flexibility to lease-to-own by We carry all the classics like Call of Duty, Madden, Pokmon and new favorites like Fortnite. Please listen to the calls and please go through everything because I am genuinely mortified over this process. Check out this quick video to learn more about FlexShopper! Very misleading and I feel taken advantage of . now, Im going to have to pay for it! (On the uploads is their site back on November 2022 but if you browse through web.archive.org it was there all 2022). After about 4 months of me trying to get in contact with anyone I finally sent in a claim to the resolutions team after receiving an email that my account was sold. We'd like to better understand the experience you had and resolve all of your concerns. This credit is only valid for online orders. WebFlexWallet App Customers can lease-to-own in your store all from within the FlexWallet app with a few simple steps: The customer texts the word "Wallet" to 34567 and receives a link to download the app for free. You can reach us by phone, chat or email. A letter is the first step towards arbitration. Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. I then replied the same email with the notice and they responded a day later that I had to refuse delivery or lease would start. I had to reach out to my bank to cancel them. They FRAUDULENTLY draft your bank account on random dates that are NOT in a contract! This company does not typically respond to reviews. Shop over 100,000 products with new deals added every day from our partners Best Buy, Amazon, Walmart, and Overstock.com (to name a few). This is "bait and switch". But the main issue is that Flexshopper sold my account without any type of communication. Message to address your concerns. My account still shows active on their website, even though its closed. One of their email telling me that I had to pay regular earliest option now was ove 1100 dollars! I told them it must be a scheduled pick up and they wont accept. When I would call the main number to ask to speak to a manager or someone within the main office/corporate office they would route me back to the************** which they claimed was *****'s number. They never sent me a paid in full receipt. When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). Your feedback will help us get better at serving our customers. Additional parts, extensive labor and installation charges are extra. They just do what they want to do! Please review all emails from the resolutions area and from this BBB complaint. Applying won't affect customer's FICO score. Get customized campaigns, paid placement, and other promotions for your products. The item came and did not Bluetooth as it should. If you care about your credit and paying double the price for items then run. All other terms and conditions of your Lease remain in effect. Please call me at ************ and I will be glad to explain everything to you all. I opened an investigation up with *** , they was supportive but told they couldnt take matters in their hands and would had to be handled by flexshopper ! As for ***** being gone from the company or leaving the company I was not informed of anything. Everytime I called them it was your money will be credited in 7-10 days. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. Tire Agent was great by staying in contact with me about the refund. 2 You will be given a credit for one weekly payment. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. My card number was collected and I was told that $35 dollar payments would be arranged but nothing was deducted from my account. Please note that FlexShopper provides a payment method via weekly leasing payments for a product or items selected by the customer. What to know more? You can also lease refurbished, re-certified and some used items if you choose to do this. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. This credit is only valid for online orders. Subsequently, we attempted to contact the consumer, but unfortunately, our attempts were unsuccessful. Ive purchased many things from this company with no problem. Customer Service: If you face any issue with FlexShopper, you can email their customer support at resolutions@flexshopper.com or submit a request You can also request them to take detailed photos of your purchases to Email me at *******@gmail.com my lawyer and I are looking for more that have opt out for a class action lawsuit. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. Thank you for your inquiry. Good credit is not necessary but not everyone with bad credit is approved. My main issue is your own team didn't know he had left or even offer to transfer me to someone who would be willing to help. This is a HORRIFIC company! Until recently my last two purchases became a problem. Customers can change their weekly payments to bi-weekly or monthly, whatever fits their schedule. Your customer service circled me around for months, no payment was deducted after my card number had been given and than even when calling *** I got no response. No old or used products like brick & mortar rent-to-own stores. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. At no point did anyone call or send any information saying that he had been removed from my case. Or, search for the exact item youre looking for. We are here to help; If the customer has any further questions or concerns, they may contact us via email at ************************************** or call our *************************** at **************. After this I was assigned to ***************** who would collect on my account. I sent a copy of lease and a copy of my rental insurance with new address. Rates and terms may also vary depending upon the state where you reside. Once this is over I will never use them again. So i've done a lease to own, so do i still have the 90 day option to pay off original price so i don't have to pay double? And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. Cornelius, even yelled at me! You can pay off the lease at anytime and there are great pay off options available. Please send us your contact information in a private message or contact us on (855) 353-9289 and ask for the Customer Service or Billing Manager. Customers with less than perfect credit history may qualify. Wrong of me telling them that. Founded in 1995, the company has a Returning Items from Third Party Sellers Download Article 1 Log into the Amazon account that you ordered the item with. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez, and billing department. The shopping experience that might have been difficult NEVER dealing with Flexshopper again after this is paid off! Beware of your worse experience when lease to owning with this company. An initial security deposit and/or payment may be required. Browse our marketplace to find exactly what youre looking for today. Their services saved my Christmas for my family. For FlexShopper, the positive return on capital employed ratio of 0.25% They can either send the label or Im changing my debit card info! Find out how we combat fake reviews. All Rights Reserved. This is your estimated weekly payment if you used your entire spending limit. 1. I spoke to a customer sales associate Garry earlier today. If there is a customer service person from the company and not a helpless call center I would love to hear from you. As a result, we have cancelled the membership and issued a full refund for those charges which can take **** business days. That is the main person that had been working with me during all this complaint and he was roping in *** to help with certain aspects of it; but at no point did I know she was supposed to be the main contact. Why ask me to select monthly or weekly if your going to ignore my selection and just set it up as weekly and let the customer assume their selection is how its going to be done. (We usually use the term "Lease.") Never issued me a refund and after spending months trying to get an answer, each time they had no idea what I was talking about and were very rude saying my account was past due. So far I am pleased with the way they have treated me with a couple issues I had. I did the math with flexshopper to get my mattress at a tiny fraction of the cost paid extra, i think maybe $50, and allowing me to make payments of maybe only $47.50 every week. Early payoff. We also ensure all reviews are published without moderation. I ended up sending them back because they were the wrong size. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. I have tried calling this company several times the first time was yesterday and they said they would look into it and send me an email. They use predatory practices that will soon bring this company to an end. The good news is that with FlexShopper you have the flexibility to lease-to-own by making 52 easy weekly payments so you can get what you need now, then pay over time. We are sorry to hear you are unhappy with your recent interaction with us. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Caught up payments on 10/20/22. Limited metro delivery areas. I started using flexshopper last year. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Our investigation revealed that: on 06/08/22, the consumer ordered an Apple MacBook Air via lease no. All other terms and conditions of your Lease remain in effect. The original issue started because of miscommunication from this company and continues to be a communication issue. This makes it less expensive to purchase the items before the end of the term of the Lease. I seriously wish I could give it zero stars if I could! So they took 34 dollars a week out of my account which is fine and I just called today to pay off the remainder when I asked the gentleman for my balance he told me i still owed 550 on the tires its been about 30 something weeks from December to now which its the last days of August so 30 something weeks $34 a week and I still owe 550 on 700 dollar tires this is a scam and its crazy the reviews they have im not sure if I'm the only person to have horrible experience with them but anyways the tires are mine and I won't use them again. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). The agent said they would reach out to the dispute department to open my case no response after that call ! You have the freedom to lease what you want from where you want. Gain trust and grow your business with customer reviews. Seriously. They pull out double payments, and no one can give you a straight answer. On or about June 29, 2023, the customer informed ********************** they were a victim of identity theft and that they had reported the matter to the police. At one point your payment system starting deducting payments out of the blue and ***** was immediately on top of the issue and roped *** into the communication. 52 weeks payoff. See a selection of top brands and products in that category, as well as deals and sales. You must be 18 years or older and have a checking account with credible standing. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. WebOnce the item is in stock, return and complete your lease transaction. Check your shipping confirmation to find the unique tracking number assigned to your order. I am not the only person that has experienced this issue please recall my account and you all can have my card number; and place me on a payment plan. With FlexShopper: Also, we work with you and your changing lifestyle. I am willing to never purchase from them. Flexshopper informed the customer on at least two occasions to provide a copy of the police report on file. Went back to the site and CONVENIENTLY for them they DONT have NO OPTION TO CANCEL THE ORDER! They told me they would not charge me, but did. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. is this correct? There is a website that saves periodically the whole internet. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. I had canceled my bank account to open another one. BBB Business Profiles generally cover a three-year reporting period. Their rep did not do her job. From there, you'll make weekly, bi-weekly, or monthly payments for a year, and if everything is paid in full and on time, it's yours to keep for good. Adjusted Now 7 months later they have emailed me saying they did not receive it and I owe them for it. For one, unless you have a weekly paycheck, this site isn't for you. I needed a mattress and it turns out i could have bought it outright since day one, but wanted to make sure i had cash on hand, i was moving and it was a financial stress. I will never work with this company again! You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. FlexShopper is a lease-to-own website that allows you to buy products This can be done by calling (855) 353-9289 option 1 for Billing. Told me I was good. ending E8B8. I emailed them back telling them it had been returned and now the want the receipt showing the tracking number where it was returned. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. Currently, Jason Oakley has one active Lease with a balance due. In response to the customers complaint, our records showed that on or about 7/22/2022, the customer was in communication with a Billing Manager and customers payment information was removed at the customers request and customer was instructed to call in their outstanding payments. We attempted to reach the consumer, but our attempt were unsuccessful. My account shows completed but once i contacted then 2 mysterious payments are now due. I will order and pay. Our goal is to help consumers with bad credit get goods they want through a Lease. Exactly the same device I was looking for but didn't bought because it was still over 1,000 dollars most places but this company had it and gave me 90 days to pay 710 so I thought it was a no brainer. I called to get confirmation of a order request because I did not see it on my account. In September lost job. I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. Our bank didn't charge us for that and they were sympathetic. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. Learn how your comment data is processed. I went to my bank for support by protocol they told me I had to work with the merchant and they are refusing to help still ! They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. I would avoid this company at all cost. The lawyers don't charge you at all because they win easily with these clowns. This credit will be removed from your account if your first weekly payment fails. Our marketplace allows you to shop all of these categories and beyond. We appreciate your business and sorry to hear about the issue you are having. Some restrictions and exclusions may apply. Tip for consumers:Opt out from the arbitration agreement! A worthless company with worthless customer service with nothing but excuses as to why they don't do their jobs. FlexShopper has furniture for every room in your house. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. 90 same as cash payoff excluding the marketplace customers that reside in Florida, Texas and North Carolina2. The Tech was very professional and gave me the information I needed to fix my issue. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. They owed me 98.22, just imagine doing this to 1/2 of their customers. WebUnder your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all He reversed some nsf fees he said. I paid my elevtric bill. WebIn addition, the payment information was removed from the account as requested and Beware of your worse experience when lease to owning with this company. It let me have what i wanted earlier and for a fair price. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. We apologize for your recent experience at FlexShopper. I have restored your spending limit and you should be able to see this on your portal. 2. I returned the item within the 10 days, as they requested, to flex shopper. WebLaunches the FlexShopper Payment modal where the customer may apply, get a 7 An initial security deposit and/or payment may be required. My original complaint with Flexshopper was that I was told wrong information and customer service stated on multiple accounts that my original balance would stay in the system and would not go up. Rates and terms may also vary depending upon the state where you reside. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). However they won't change my address on my account. Having a limited amount of cash or credit does not mean that you need to miss out on something that your family needs or wants. They can return their product to FlexShopper any time after their initial term (typically one week). I had been emailing ***** directly wondering what was happening with my account. If the consumer has any further questions or concerns, please do not hesitate to contact us at*************************************. This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. Our rates vary from state to state as well so a year lease may not always mean double! A successful request returns the HTTP 200 OK status Save my name, email, and website in this browser for the next time I comment. At times, we may experience delays due to our partnership with the vendor responsible for confirming the return process. Even though I believe that don't matter if they added that in their site it's STILL DECEIVING ADVERTISING PRACTICES! The consumer submitted 4 more orders from 06/10/22 (Apple Watch) to 06/24/22 (Iphone 13, Apple Watch. Now the stuff i ordered on December 12 is now not going to be here for the Christmas present it was bought for and still haven't been given a date or any information about when i can expect the xbox. WebYour customers can lease with these quick and easy steps: Create a FlexShopper account with basic contact information. 2022 FlexShopper, LLC. Reviewers satisfied with FlexShopper most frequently mention customer I would stay clear of this company, I paid my product off in January of 2022, then all of a sudden in April they charged me two weeks straight for the item that I paid off. I had a problem with my dishwasher and when I went into the website to find who to contact for support I see that they were trying to bill me weekly and and were getting nsf fees each week . Not to mention the wait time to speak with a rep. They call me 5 times in one single day, I've spoken to multiple representatives and supervisors which where TERRIBLE AND RUDE. Some of the most popular categories are highlighted below. This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. RUN DONT WALK away from this company. While customer indicates that they attempt to reach Flexshopper, Flexshopper has no call records of any such effort since August 2023. Theu are gready and should be avoided. I had my automatic payments set up thru a checking account I use for these type of things. Flexshoppers lease-to-own option allows consumers another financial option to shop the goods you want and need today. This credit will be applied to the second weekly payment due, provided your first payment clears. Most of the products in our marketplace typically dont require any money down and there are no hidden fees. Most emails are answered within 48 hours. He listened through all calls and verified that the communication had been off and that communication had been incorrect. I was also calling into the main line where they would tell me ***** would be giving me a call back or emailing me back about the payments. Customers can fill out our easy application in minutes and qualify for an instant spending limit up to $2,500, Customer submits a Lease Request in-store via the FlexWallet app, or heads to checkout on your website or flexshopper.com, Accept our Lease Agreement in the FlexWallet App or at checkout, After the customer receives their products, their easy weekly payments will be deducted from the bank account they provide. Yes, this option is available on every lease! 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same.
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