Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether Wi-Fi is being used. Continue your broadband research on our resource page (Click Here) or contact us to get advice on your specific contract (Contact us page) or fill in the form below. I don't know how long but again check with your BT business adviser. I need a dedicated secure fibre connection, above the standard option. How do I set up call divert on my mobile? The lead time for Broadband to be connected with a line is around 14 working days, but if you have Hybrid Backup, you can get connected and soon as the following day via EEs network. Another way you might be able to get out of paying cancellation fees is if your provider is in breach of contract for example if your actual speeds are significantly slower than promised. I can't send or receive emails, what should I do? Your first bill will usually have your first full monthly/quarterly charge, with a smaller partial period on top. The making and receiving of calls is identical but you have the additional portals and apps available to you. We're here to help Chat's quick and easy. Application for Cottage - & Small-Scale Industry License. Offer ends 8 May 2023. Calls and Lines Packages Schedule to the General TermsPDF 160KB, BT Business Plan (Customer Based and Lite)PDF 149KB, Conditions for BT Business ServicesPDF 112KB, Service Schedule for Starter and Professional PacksPDF 163KB, Service Schedule for EasyStoreMakerPDF 100KB, Web Hosting & PC Security Bundle Terms & ConditionsPDF 65KB, Web Hosting with BT PC Security & PC Back Up Bundles Terms & ConditionsPDF 67KB, Service schedule for Internet Services BundlesPDF 88KB, BT Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365PDF 1.25MB, Service Schedule for BT Web StarterPDF 381KB, Service Schedule for BT Web ManagerPDF 285KB, Service Schedule for BT Web ExpertPDF 285KB, Service Schedule for BT Search MarketingPDF 169KB, Service Schedule for BT Website ManagerPDF 175KB, BT Directories / BT Customer street / BT UFindUs migrated to BT Web Starter / BT Web Manager / BT Web ExpertPDF 393KB, BT Web Basic / BT Web Standard / BT Web Standard Plus migrated to BT Web Starter / BT Web Manager / BT Web ExpertPDF 281KB. Heres the address: If you have BT Business Landline or BT Business Broadband BT plc PO Box 334 Sheffield S98 1BT, If you're a BT Business Mobile customer BT Business Customer services 6 Camberwell Way Sunderland Tyne and Wear SR3 3XN United Kingdom, If you're a BT Corporate Business customer BT Corporate Business Services Nexus House Senhouse Road Yarm Road Industrial Estate Darlington DL1 4YB United Kingdom. These services allow customers to make and receive calls over the internet. Head to the BT website and log in Click 'Your products' and then 'BT Sport' Under 'Your BT Sport', click 'Manage' under the relevant subscription Enter your details to verify the account and there will be an option to cancel your subscription Monday - Saturday. Markp 0 Kudos Share Reply PatrickCoughlin Member In response to markp on 06-03-2017 03:44 PM Options Hybrid Backup and next day set connection. Don't forget to dial '9' before trying to get an outside line. BTnet Express From 50Mbps Ideal for smaller businesses Ive lost my Office 365 admin log in details. Once your order status shows as 'completed', cancellation or amendment is no longer possible. To make sure you can take your landline number with you, ask your new provider if theyre able to make this transfer. Other cookies can be turned off, although our website won't work as well without them. Featureline, Featureline Compact, Featureline Corporate and Embark provide additional functionality including call-handling features and network features. You can cancel your BT service by calling them on 0800 783 1401. Any amendments to the BT Price List will be published in theBT Price List. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. we provide you with a different set of standard terms. A digital line is not suitable for a lift service. 9.95 hub delivery charge and 10 broadband connection charge applies. If you'd prefer to write to us, you'll need to include your name, address, account number and mobile number to cancel a mobile account. That means you get fast, reliable speeds. You can cancel the Amazon Prime Video Premier League subscription up to 23:59 on the 17 th October without charge. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Broadband providers dont advertise this, since every case gets judged on its own merits. Make sure youre always connected with mobile, broadband, phone systems and more. We'll be really sorry to see you go - just chat with us now or call us on 0800 916 0728 and we'll sort everything for you. Wi-Fi calling, next day replacement, 4G & 5G calling. You can alsoview any new or amended termsfor regulated products and services that have been notified to Ofcom. Check if were already working on a problem in your area. Track the progress of faults you have reported 24/7. Click here to read our returns policy. Ask questions and share tips with other people 24 hours a day. If you've more than one mobile, you'll need to tell us whether you want to cancel some or all of them. You can find the Customer Compensation Scheme in Part C of the schedule and this sets out the Service Care Levels that apply to the different Calls and Lines services. I am not sure on the switching processes as I am coming from a cable operator. End-User Licence Agreements and Additional Terms: Conditions for BT Business ServicesPDF 328KB, Service Schedule for BT Business Enhanced IT Support Subscription ServicePDF 233KB, Service Schedule for BT Business Enhanced IT Support Server Subscription ServicePDF 216KB, Service Schedule for BT Business Enhanced IT Support PC per incident ServicePDF 78KB, Conditions for ICT Partner SolutionsPDF 219KB, Service Schedule for SAS Support ServicesPDF 305KB, Service Schedule for Phoenix Co-Lo ServicesPDF 245KB, Service Schedule for Phoenix Business Continuity ServicesPDF 233KB, Service Schedule for IPscape ServicesPDF 44KB, Annex 1 to Service Schedule for IPscape ServicesPDF 93KB, Service Schedule for SecureData ServicePDF 384KB, Service Schedule for SecureData Websense ServicesPDF 40KB, Service Schedule for Applicable Hosting ServicesPDF 116KB, Service Schedule for Waveworks ServicesPDF 246KB, Service Schedule for SAS 21CN Migration ServicePDF 57KB, Service Schedule for BT Cloud Unified CommunicationsPDF 234KB, Office 365 Professional Setup Schedule to the General TermsPDF 162KB, Intelligent Assets - applicable to orders for the Intelligent Assets Service placed on or after 29 October 2018PDF 292KB. Here's the address: If you have BT Business Landline or BT Business Broadband BT plc PO Box 334 Sheffield S98 1BT Several factors can affect your speed (such as distance to the street cabinet). Small businesses have to keep every penny they spend under close scrutiny. Wi-Fi calling requires a compatible device and Wi-Fi connection. Nice and easy, what you want and where you want it. BT business solutions Work faster, smarter, safer, and stay connected with your world. The fastest way to get help is to use live chat. Free visit is for a 60 minute duration only. If youre staying in your current home and just changing providers, your current provider should allow your landline number to be transferred to a new phone company, as per Ofcom regulations. 240 saving (33%) on Fibre 38 Broadband only based on standard price of 29.95/month over a 2-year contract. We have the right to cancel this at any time. BT Business Terms and Conditions Our contracts are set up into three main parts to make it easy for you to understand. Were working hard to get the whole of the UK covered, but its still unavailable in some instances. For our Cloud Phone, Cloud Voice and SIP Trunk customers See more Call and Lines Packages For our BT Business Call Essentials, BT Business Complete and BT Business One Plan customers See more SD-WAN Managed Meraki SD-WAN terms See more BT Wholesale Including the latest price lists and pricing updates See more Network Services The good news is that once you sign up with a new provider, you should be able to set a convenient installation date, and from there, you can time the cancellation with your current provider to minimise the time youre offline. Next working day mobile phone replacements are for in-warranty faults only. 01:30 PM. Going back to work? See information on compensation scheme athttps://business.bt.com/compensation-scheme/, Hybrid Backup and Always Connected Guarantee. Pay your bill now with a debit/credit card. For full terms and conditions, please refer to the BT Business Broadband, Superfast,Ultrafast andHyperfastSchedule to the General Terms. Your broadband service is subject to terms and conditions found under the BT Bundles heading athttps://business.bt.com/terms/under the Broadband and Internet dropdown. The quickest and easiest way to contact us. I agreed and proceeded to confirm my notice of termination. BT Global Services Terms and Conditions page, Microsoft Office 365 and Microsoft Office Cloud Services offered by BT, Service Schedule for My BT Business Account BT Business Apps, BT Business Apps End User Licence Agreement, Service Schedule for BT Device Protection by Symantec, Website Builder - Annex to My BT Business Account, Agreement for BT Sport - Commercial Premises (Single Premises), Agreement for BT Sport - Group Commercial Premises (Multiple Premises), BT Sport Commercial Referrer Terms & Conditions, Terms and Conditions for the BarBeats Service, Service Schedule for My BT Business Account - My Bill and Analytics, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customers joining and resigning from 28 March 2022, Value Added Services Annex for BT Business Broadband, Superfast and Ultrafast Schedule, Next Day Connection Annex to the BT Business Broadband Schedule, Service Schedule for BT Business Broadband Access Service, Service Schedule for BT Business Mobile Service, Annex to the Service Schedule for BT Business Mobile Service, Service Schedule for BTnet (also marketed as Internet Connect UK), Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BTnet Security, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BT Assure DoS, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) Gigabit Broadband Voucher Scheme, Business Email Lite powered by Microsoft Office 365, BT Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365, Microsoft Office 365 offered by BT Annex to Service Schedule Service Level Agreement, Contract for BTBusiness Service (BT IP Trunk) - Main Conditions, BT Business Services Telephone Service Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms, Calls and Lines Packages Schedule to the General Terms, BT Business Plan (Customer Based and Lite), Service Schedule for Starter and Professional Packs, Web Hosting & PC Security Bundle Terms & Conditions, Web Hosting with BT PC Security & PC Back Up Bundles Terms & Conditions, Service schedule for Internet Services Bundles, BT Directories / BT Customer street / BT UFindUs migrated to BT Web Starter / BT Web Manager / BT Web Expert, BT Web Basic / BT Web Standard / BT Web Standard Plus migrated to BT Web Starter / BT Web Manager / BT Web Expert, RingCentral Development Platform Annexto the BT Cloud Phone Schedule and Cloud Work Schedule, Cloud Work Contact Centre,Annex to the Cloud Work Schedule, BT Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms, Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T Schedule, BT Cloud Voice Express Schedule to the General Terms for Customers joining and resigning prior to 28 March 2022, BT Cloud Voice Express Schedule to the General Terms for Customers joining and resigning from 28 March 2022, Main Conditions Conditions for BT Business Services, BT One Phone SME Schedule to the General Terms for Customers joining and resigning from 1 April 2021, BT One Phone SME Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021, SIP Networks Annex to the BT One Phone SME Schedule, Convergence Services Annex to the BT One Phone SME Schedule, BlackBerry Annex to the BT One Phone SME Schedule, MobileIron Cloud Service Annex to the BT One Phone SME Schedule, One Phone Portal Annex to the BT One Phone SME Schedule, Onsite Mobile Networks Annex to the BT One Phone SME Schedule, Private Voice and Data Extra Annex to the BT One Phone SME Schedule, Signal Assist Annex to the BT One Phone SME Schedule, Recording Extra Annex to the BT One Phone SME Schedule, Mobile Data Source Management (Jamf) Annex to the BT One Phone SME Schedule, BT One Phone Schedule to the General Terms for Customers joining and resigning from 1 April 2021, BT One Phone Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021, SIP Networks Annex to the BT One Phone Schedule, Convergence Services Annex to the BT One Phone Schedule, BlackBerry Annex to the BT One Phone Schedule, MobileIron Cloud Service Annex to the BT One Phone Schedule, One Phone Portal Annex to the BT One Phone Schedule, Onsite Mobile Networks Annex to the BT One Phone Schedule, Private Voice and Data Extra Annex to the BT One Phone Schedule, Signal Assist Annex to the BT One Phone Schedule, Recording Extra Annex to the BT One Phone Schedule, Mobile Data Secure Management (Jamf) - Annex to the BT One Phone Schedule, Annex to the Service Schedule for BT One Phone BlackBerry, Annex to the Service Schedule for BT One Phone MobileIron Cloud Service, Annex to the Service Schedule for BT One Phone for the BT One Phone Portal, Annex to the Service Schedule for BT One Phone BT Signal Assist, Annex to the Service Schedule for BT One Phone Recording Extra, Annex to the Service Schedule for BT One Phone Onsite Mobile Network, Annex to the Service Schedule for BT One Phone Onsite SIP Network, Annex to the Service Schedule for BT One Phone Private Voice Extra and Private Data Extra], BT One Phone - Flexible Caller Line Identity (CLI) Extra Order Form, BT Business Mobile Schedule to the General Terms for Customers joining and resigning from 1 April 2021, BT Business Mobile Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021, BlackBerry Specific: Annex to the BT Business Mobile Schedule, On Site Transmission Equipment: Annex to the BT Business Mobile Schedule, MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile Schedule, BT Mobile Manager:Annex to the BT Business Mobile Schedule, Solution Terms for 4G Office Signal Assist, BT Field Force Automation Purchased Equipment and Software Schedule, BT Field Force Automation Support Services Annex, Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) Mobile Devices, Conditions for the Provision of Devices for Customer Evaluation, Service Schedule for BT Mobile Device, Application, Content and E-Mail Management, Appendix to the Contract for BT Business Mobile Service, Appendix to the Contract for BT One Phone Connect, Solution Terms for Additional Network Equipment, Solution Terms for BlackBerry for Business, Solution Terms for Lone Worker from EE (Peoplesafe), Solution Terms for Lone Worker SIM Only Service Plan, Solution Terms for Mobile Device Management, Solution Terms for Mobile Secure Data Management (Jamf), Solution Terms for On-site Support (Employees Transferring), Solution Terms for On-site Support (No-Employees Transferring), Solution Terms for Samsung Knox for Enterprise, Solution Terms for Service Relationship Management, Solution Terms for Total Resource (Employees Transferring), Solution Terms for Total Resource (No Employees Transferring), Ofcom General Condition 1.3 Additional Information, For IT Services, these General Terms will apply, IT Services Annex to the Purchased Equipment Schedule, Service Schedule for BT Business Enhanced IT Support Subscription Service, Service Schedule for BT Business Enhanced IT Support Server Subscription Service, Service Schedule for BT Business Enhanced IT Support PC per incident Service, Service Schedule for SAS Support Services, Service Schedule for Phoenix Co-Lo Services, Service Schedule for Phoenix Business Continuity Services, Annex 1 to Service Schedule for IPscape Services, Service Schedule for SecureData Websense Services, Service Schedule for Applicable Hosting Services, Service Schedule for SAS 21CN Migration Service, Service Schedule for BT Cloud Unified Communications, Office 365 Professional Setup Schedule to the General Terms, Intelligent Assets - applicable to orders for the Intelligent Assets Service placed on or after 29 October 2018, Retail Connect Schedule to the General Terms found here, Managed Services Schedule to the General Terms found here, BT Managed Cloud Security (Zscaler) Appendix to the Managed Cisco SD-WAN Annex, Intelligent Connectivity with VMWare Service Annex, Public Guest WiFi Appendix to the Managed LAN & WiFi Annex, Public Guest WiFi Appendix to the Managed SD-LAN Annex, BT Managed Firewall Security Service Annex, Managed Embedded Security Controls Service Annex, BT Managed Endpoint Security Microsoft Service Annex, BT Managed Service Voice - MiCloud UC & MiCloud CC Annex to the Managed Service Schedule, BT Managed Cloud Security (Zscaler) Annex, Internet Out of the Cloud Schedule to the General Terms foundhere, BT Business eSaver Broadband, Calls and Lines, BT Business Hosted VoIP (Enhanced Service), Conditions for BT Business Broadband Advanced Service, Service Schedule for BT Business Broadband Advanced Service, Service Guarantee for BT Business Broadband Advanced Service, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customer joining and resigning prior to 28 March 2022, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete Wi-Fi and Hybrid Backup, BT Business Broadband Schedule to the General Terms, Value Added Services Annex to the BT Business Broadband Schedule, Value Added Services Annex to the BT Business Broadband Schedule (before 10 April 2017), Service Schedule for BT Office Anywhere, Service schedule for BT One Phone Connect, Annex to the Service Schedule for BT One Phone Connect BT One Phone Coverage Solutions, Annex to the Service Schedule for BT One Phone Connect Private Voice Extra & Private Data Extra, Online Starter Kit for Office 365 (On or After 13th July 2015), BT Business IT Site Manager Subscription Service, BT Business IT Support Manager pay per use on-site Service, BT Business IT Support Manager PC Incident Service, BT Business IT Support Manager PC Subscription Service, BT Business IT Support Manager Server per incident Service, BT Business IT Support Manager Server Subscription Service, BT Business IT Manager On-Site Repair Subscription Service, Service Schedule for Microsoft Office 365 Small Business/Microsoft Office 365 Business Essentials offered by BT and Microsoft Office 365 Small Business Premium/Microsoft Office 365 Business Premium offered by BT, Charges Schedule for Microsoft Office 365 Small Business offered by BT and Microsoft Office 365 Small Business Premium offered by BT, Charges Schedule for Microsoft Office 365 Small Business offered by BT, Microsoft Office 365 Small Business offered by BT Annex to Service Schedule Service Level Agreement, Business Circle Complete Terms and Conditions, Blackberry Internet Service (with or without Satellite Navigation) Terms and Conditions, BT Business Mobile Broadband Terms and Conditions, Service Schedule for Voice, Business Circle, Business Circle Complete, Data, Blackberry Services, BT Signal Assist, Service Schedule for BT Business Mobile Broadband, Maintenance of Equipment Service Schedule, Maintenance of Equipment - Customer Service Compensation Scheme Annex, UK Maintenance Service Standard Care, Business Care & Business Premium Care, Conversion Tariff (between ITU-R Recommendation BT.601 (270 Mbit/s) and PAL, Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV), Digital Video Broadband (DVB) ASI Non-resilient Service, Digital Video Broadband (DVB) ASI Resilient Service, EPS81, EPS82, EPS83, EPS84 and EPS 98 Services, Facility Line Circuits (1, 3, 5 year Minimum Term contracts only), Netstream Corporate/Enterprise Conditions, NetStream Corporate/Enterprise Schedule 1 - Opening Contract Details, NetStream Corporate/Enterprise Schedule 2 - Opening Inventory, NetStream Corporate/Enterprise Schedule 3 - Record of Contract Changes, Serial Digital Interface (SDI) Access Point, Serial Digital Interface (SDV) Vision Circuits.
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