We are gutted about this as we did nothing wrong. HiJacqueline,Thanks for reaching out to us and providing feedback. Find out how we combat fake reviews. But for stadium shows its a little trickier in some cases if you search for Amex tickets you find a ring of seats around the Middle (200/300) level and some on the floor in the back half. Hi jnphillips,Thank you so much! Click here. Anyone have any experience reselling AXS tickets or advice here? What's a VIP Package? Sometimes it is all GA, sometimes the front and back are GA and the center reserved, etc. As strange as it may seem American Express is often the worst option during a presale. Luke Bryan. Slim chance of course but..2) No customer service support PHONE # !? The ticket industry is broken, and the entire business of event sales needs a serious overhaul. Venues owned and operated by AEG utilize their own ticketing website to battle Ticketmaster www.axs.com. Martha J is a great addition to our team. Do not buy scalped tickets. This site is exclusively for presale passwords, presale codes and early access to tickets using special offer codes. before even the presale, and most of the front end bullshit like queues and wait times are designed to make it harder for the normal consumer to get a fair deal. Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. You will then be placed in the Waiting Room: It will open the page once the onsale starts, select your tickets and be fast: If you dont want the tickets, the bummer is you have to restart and then join the Waiting Room again. You have successfully subscribed to our newsletter. No violations at all and they TOOK OUR TICKETS BACK. She helped me with an issue I've had for over 5 months now in just a few minutes! 5 big gold stars to Stefan! I bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. Nashville, Tennessee 37219. ~VP, Contact Center. We have been wanting to go to a concert at Red Rocks but there doesn't seem to be a lot of information online about the difference between reserved tickets and general admission. So for theatre events Amex is usually the best especially for Broadway shows where Telecharge is selling tickets. We are dedicated to making the needed changes so in the future you have the best experience. To use our mobile site, please enable JavaScript. or that this is a new device (it isnt) and I need to confirm my acct via an email theyll send me. The bottom line: Livenation knows how to suck as much money as possible out of each attendee to their concerts, holding back good tickets until the rabid demand of the presale is over seems like just another way to make selling every seat in the house that much easier. 600 Opry Mills Drive Hi natalie,Thank you so much! Besk vr hjlpsida fr mer hjlp och support. she told me I could not be on Wi-Fi when using the app so she hung up on me. Listen live to the station that made us famous: WSM, broadcasting since 1925! At past Avett shows - the first 25 rows are GA with a mix of rows in there set aside for VIP. and our JoelWilliams24 1 yr. ago That is definitely worth a shot. It was more on my end where I didn't hit submit on creating the account Ha! Thanks for the review and enjoy your event! Seats are numbered right to left facing the stage (lower number to the right higher number on the left). This update includes performance improvements and bug fixes. There is also no search option to look for seats. 5 stars!But the AXS App gets 1 little star only. I also don't like to be any further back than Row 50. My daughter was so insanely excited for this concert and getting tickets for the first time ever trying to purchase them, so clearly their restrictions help and I respect that. It took a few tries to actually complete checkout. Do not fall for it. Makayla is the best employee at the company. These in-demand tickets to concerts and other events are made available by artists and event organizers through AXS. She kept me informed of the progress. Don't buy expensive tickets from brokers if you can avoid it- instead buy your tickets directy from the box office and get a fair deal. I have confidence if I ever have troubles in the future they will be handled with grace like Tarah has handled this. I think the promoters gets to set it up how they like it. Thanks for the review and enjoy your event! Front Row Mezzanine, Front Row Balcony these are often made available during an Amex presale, provided you have the platinum or centurion card, or the phone number for customer service at least . I had to get on my phone. BUT SHE TRACKED THEM DOWN! You might think that with a presale password you will certainly get tickets that are close to the action, maybe on the floor near the stage maybe even in the front row. Please visit our help page or contact customer support for assistance. American Express Password:8002973333, Bryan Adams I don't have any experience w the premium tickets on AXS myself. Select the tickets to sell, and then set your price and selling options. Since it's all bench seating, how does the ticketing work? All of this because we were linked to LAST YEARS tickets! Commemorative photo. All staff were instructed to say no refunds by default. Thanks for the review and enjoy your event! Super helpful! What does face value mean? On the Review page, click the List Tickets button to finish. We use dedicated people and clever technology to safeguard our platform. This does NOT happen in every case weve seen venue newsletter presale codes unlock front row center, but rarely and not at all recently . Stop hand-delivering tickets or waiting at the entrance for everyone to arrive quickly transfer tickets to friends and meet them at your seats. Stefan is a great addition to our team. Complaints1) country auto-fill City choices are UK and Sweden only !? We are dedicated to making the needed changes so in the future you have the best experience. Opry House After trying to get my tickets for the last two weeks, she took the time to figure out the issue and actually get my tickets to me. Artist Visit. Barenaked Ladies Even if they left us with 2 tickets we would have made due. If you are using a presale, which I always hope you do, you will want to enter your password. The site owner may have set restrictions that prevent you from accessing the site. Several times I'd choose seats only to have the app freeze just prior to purchase. Or any way to cross-post to another selling sight to garner interest for them? Thank you LADEJA! ~VP, Contact Center, I was having a hard time login into the app but LaDeja helped me. } Cody E is a great addition to our team. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. HiDan,Thanks for reaching out to us and providing feedback. Besk vr hjlpsida fr mer hjlp och support. Klicka hr fr att kontakta oss. http://www.axs.com/se/about-privacy-policy.html. Treat yourself to special perks in our Circle Room premium lounge before and during the show! They are not some kind of premium deal or anything offered by the artist, it's just AXS giving scalpers a storefront to fuck you over. Dont see anything you are looking for? Compare that with the tens of thousands who might be trying to buy tickets during a venue newsletter presale, or if Ellen shares a Justin Bieber presale password on her show everyone ends up with that password and tens of thousands of people are all fighting to get presale tickets. So great to have been helped my tammy. Think again. Frequent disconnects, logouts, failed connections, and several features they say exist but don't. Copyright 2023 Apple Inc. All rights reserved. { Thanks for the review and enjoy your event! Nothing will change until we stop rolling over and paying double the face value to scalpers for tickets. tickets PRE SALE SOON Apr 25, 2023 - 10:00 AM Learn More > Presented by Grand Brulot Joe Bonamassa The Guitar Event of the Year Texas Trust CU Theatre 1001 Performance Place Grand Prairie, TX 75050 (972) 854-5050 Sat Nov 4, 2023 - 8:00 PM Ages: All Ages Doors Open: 7:00 PM Onsale: Fri Apr 28, 2023 - 10:00 AM Bio: Joe Bonamassa ~VP, Contact Center. I am seriously unhappy that we missed over an hour of the event, especially when we arrived before the event began, just because an AXS employee linked tickets from the 2021 rodeo to the 2022 rodeo today. Here are 8 tips for writing great reviews. it wouldn't hurt it more individuals at the company exuded the same customer service as she does. If your tickets are eligible for resale, AXS Official Resale may be utilized to sell your tickets. You can make them small, because when you are chosen to buy tickets, the page turns gray. We offer free presale passwords, tour and album announcements, tips and tricks on buying tickets, and much more. Ticket value can vary with the demand and popularity of each show. Thanks for the review and enjoy your event! This update includes performance improvements and bug fixes. ~VP, Contact Center. Official Tickets and Your Source for Live Entertainment | AXS.com To me it looks like I just fell for some bullshit so let me know if you guys know what that is 1 3 Reddit and its partners use cookies and similar technologies to provide you with a better experience. Scalpers are enabled by the industries who hold a monopoly on event, so much so that they don't even hide it like in the past. For more information, please see our Ticketmaster owns almost every ticketing service, including the resale ones. Replies to negative reviews in < 24 hours. I am very thankfull. Hi Phyllis,Thank you so much! Only downloaded this app because the axs website was fully broken. Thank you so much!! Tammi was patient with this newbie. My husband and daughter also wanted to go so they ended up miraculously getting tickets too. Hi Jan,Thank you so much! Thanks for the review and enjoy your event! Thank you again! Safety starts with understanding how developers collect and share your data. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Now, tell me why this is happening. Hi Andrew,Thank you so much! Great Sherlocking! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A couple of Avett songs are in that quiet range and the place gets spooky so much you feel like you can hear a pin drop. AXS.com Mobile App Newly released is the mobile app for AXS. This would have been a five star rating if AXS would have given me mobile or printable tickets to replace the ones I didn't receive in the mail. Laura M was able to solve my problem the day of the event and make sure my tickets were delivered on time! If you're gonna buy resale, make sure it's as close to face value and that you communicate with the seller to ensure it's a real person. The live chat rep Lendia F was really helpful. But there are no viewable tickets with bar codes, which is what the agent at the door will want to scan tonight. 30 minutes before the onsale, you will have the option to join the Waiting Room: If you have a password, enter it and press Proceed. That is my general rule of thumb - as long as I can get reserved seats in the first 50 rows, I will go. ~VP, Contact Center. Woman on phone was at least kind even though she couldnt help me either. WiseGuys Presale Passwords has been publishing presale passwords online since early 2006 and is among a handful of sites that offer a 100% money back guarantee: If you're not happy with the password, tickets that are available or anything else we will refund your payment ASAP. Thanks! You will need to get up there early and sit in line to go up ramp early in the day for these seats. she is an exemplary employee and should be considered a valued asset of the company, HiMark,Thanks for the review! We had to work with the box office manager for an hour, and could only access tickets after I contacted my bank and got the payment information. 116 Rep. John Lewis Way North Tone-deaf. After a few tries you will have to rejoin the waiting room, another good reason to use multiple windows. ~VP, Contact Center. 45,370 Active members, 79 New signups last 7 days. Make a request here. If I have XCover ticket insurance and miss an event, can I get a refund? Here's everything you need to know about VIP packages, how to buy one, and why they're worth the splurge. Klicka hr fr att kontakta oss. No point in calling for help. Treat yourself to special perks in our Circle Room premium lounge before and during the show! Companies can ask for reviews via automatic invitations. Plans can . I didnt get a solution to my problem. Flash forward a month later, day of show, and the app tells me upon signing in that I either havent used the app recently (I used it exactly a month ago, how often am I really expected to use it??) With AXS Premium, fans can choose the perfect ticket based on their individual preferences. They are not some kind of premium deal or anything offered by the artist, it's just AXS giving scalpers a storefront to fuck you over. I guess this is what you get to do when you're a monopoly. She guided me step by step through the process of signing in and downloading my ticket to the mobile app. Join a small group of fans for an Opry evening you won't forget. Thanks, and welcome! Thanks for the review and enjoy your event! Drinks from the Circle Room private bar included, featuring premium liquors. It's all a fan needs, all in one app. We no longer trust this company and are appalled by the treatment. The developer, AXS, indicated that the apps privacy practices may include handling of data as described below. So beyond disappointed! Unfortunately, when he merged my two emails he linked the event tickets from last year to this year. Dominique on the other hand that I attempted asking the exact same info of was completely useless, didn't offer anything for info/explanations and had me wishing I'd had used Ticketmaster instead. Newly released is the mobile app for AXS. Already saw 2 VIP tickets on there being sold for double the face value ($599), and I'm sure some poor soul dying to see Joji is going to fall for it and buy them. Purchase a VIP package, and you guarantee it'll be an unforgettable night. Subscribe for updates, events, offers and more. sfsi_widget_set(); Chase Password: 8009359935 Search for tickets in multiple windows when using the browser, unlike Ticketmaster, at least for now, you can search for tickets in multiple windows. Much appreciated and so happy not to deal with hassle- great customer service, even if I had to wait a while in queue. AXS Premium tickets give all fans safe and easy access to incredible tickets at market driven prices for many of the most popular events. ~VP, Contact Center. Lets begin with the presale thats most likely to give you really good access to tickets: The Fanclub Presale where each fanclub member gets their own unique code (codes that cant be shared on sites like this). Basically I had a situation where, during the initial Halloween on-sale, a friend of mine thought they were purchasing two four-day passes, and by mistake accidentally purchased two AXS Premium tickets for Halloween night only, to the tune of $500ish each. It should serve to make the concert going experience straight forward and generally pleasant, but instead acts as the biggest obstacle to any event going experience. Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. The Opry Entertainment Group has partnered with global ticketing company AXS to become the country music company's exclusive ticketing partner moving forward. I had no trouble signing in and viewing my tickets at that time. If I have Allianz ticket insurance and miss an event, can I get a refund? The rows are big and a lot of people will eventually cram down in this area. The idea of a presale is to get your tickets before the general public, not necessarily to get better seats, but to avoid being completely frozen out by tickets selling out completely. Rows for General Admission and Reserved Seating vary from show to show. YOU THE BESTEST!! We built tmpresale.com so you can quickly find the presales and passwords for the hottest concerts, sporting events, theatrical productions, family shows, circuses, wwe events and more happening in the United States and Canada. Here you will find tips and tricks to get the best seats for events on sale through AXS. How do I get a pre-sale password? This might be on the server side but regardless, something to fix. Martha J had to dig very deep to find my tickets after they got lost in the system and the venue name changed. Then Friday night we get an email that we were hording tickets - 4 - and they took them all away. She paid with her own money and we paid with ours. It works essentially the same as the web browser. We didn't violate any rules. Let us know what you were doing when this page came up, plus your IP and request ID Privacy Policy. Nashville, Tennessee 37214, Ryman Auditorium Makayla is a great addition to our team. again I am truly appreciative of her assistance and I hope you all do your due diligence in ensuring she receives the praise and accolades she deserves. It got down to 16th then it froze. 2023 Trustpilot, Inc. All rights reserved. It will continue to be open for MN Timberwolves home games from 4 p.m. - 11 p.m. and/or when there is a show in the First Avenue Mainroom or 7th St Entry. Request ID: 7c09f2cd788e2a70. *joyful tears*, Hi Marco,Thank you so much! Premium Members have Total Access to our complete collection of presale info including all passwords. We did finally access tickets, no thanks to AXS, but because the manager knew how to work around the system. There's also been comments posted on other sites that up higher there's a lot more people smoking (and not just regular cigarettes) even though smoking is not allowed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. After opening and closing it several times I gave up and went to the website, an equally frustrating experience. Its all a fan needs, all in one app. Glad we could help :). She also checked in after short silenced periods to let me know she was still on the call and was actively working on my issue. This was after spending quite a bit of time talking on the phone with customer service before we left home! So if you prefer a smoke free environment you may want to sit lower. Feel free to ask, we are always glad to help! While we cant be certain, we have a working theory which can probably be extended to ALL presales, possibly including fanclub presales and that is as follows: If people are desperate for tickets they are more likely to buy the first tickets that are available, even if those tickets are farther away from the stage. This from the Red Rocks website - "The seat rows are numbered bottom to top 1 through 70. Alternatively, you may use, Hyatt Regency Denver At Colorado Convention Center, Baymont by Wyndham Denver International Airport, The Brown Palace Hotel and Spa, Autograph Collection, Embassy Suites by Hilton Denver Downtown Convention Center. | ~VP, Contact Center. Views here are great. Take home a memento of your amazing night. Click here. AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 6,538 Excellent 4.3 VERIFIED COMPANY www.axs.com Visit this website Write a review 4.3 total 65% 5% 2% 2% 1-star 26% Filter Sort: Most relevant Dan Abramsky 3 reviews CA Updated 18 hours ago Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Was your show divided between lower GA, higher GA and reserved in middle? And why did I pay such exorbitant surcharge fees for THIS experience? I tried logging in on the app again, get the same message about needing to verify, but obviously that DID NOT WORK, so I request a new email with a new verification be sent. Tammy is a great addition to our team. We are working hard to provide the best customer experience so your feedback does not go unnoticed. if (typeof sfsi_widget_set == "function") { Your seat number is located on the tag on the front of your seat. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Up higher is a crap shoot, the sound is good but sometimes it is occupied by people more interested in talking and texting than the show. All destination festivals should have the digital/ printable options. :). found at the bottom of this page. Requested URL: www.axs.com/events/482155/joe-bonamassa-tickets, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. In fact, I usually open 3-5. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. LearnMore. Please visit our help page or contact customer support for assistance. Already saw 2 VIP tickets on there being sold for double the face value ($599), and I'm sure some poor soul dying to see Joji is going to fall for it and buy them.
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